C2.2 Engines For Caterpillar Built Machines Caterpillar

After verifying that the correct repair has been performed on the engine, provide brief, detailed information. This information is crucial and helps Caterpillar better serve the technician and the customer.

Recommendations

Customers Complaint

Obtain as much information from the customer as possible. Investigate any written information that is available and document any information that is gathered from the customer. The following information is of particular importance:

• A Product Status Report

• Record any event or diagnostic codes that were logged

• Indicate the symptoms of engine operation that are present

• Indicate the engine software part number

• Use the electronic service tool to download the ECM Replacement File

Be as specific as possible.

Cause of Failure

Comments on the cause of failure include the number of diagnostic codes that were logged. Comments also indicate if the code was an active code. Indicate the source of the fault. Also indicate the method that was used to discover the fault. Examples of the methods that were used to discover the fault could be one of the following methods:

• A specific procedure in the manual was followed.

• A visual inspection indicated wire abrasion on the engine harness.

• An engine dynamometer test indicated that the power was below the specification at 1700 rpm. The power loss was due to the loss of the no. 4 injector. The engine dynamometer test indicated that the power was below the specification at all engine speeds above 1700 rpm.

Be as specific as possible.

Repair Procedure

Comments on the repair procedure include the following types of information:

• The wiring harness was repaired.

• The Full Load Setting (FLS) was changed per the factory instructions.

Be as specific as possible.