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Report the Service Information
After you have successfully repaired the engine, it is important to provide good information about the repair. The following topics are recommended for your report:
Complaint - Include a description of the customer's complaint in the report.
Cause - Provide a specific description of the cause of the failure. Include the method that was used in order to diagnose the problem. If diagnostic codes or event codes were generated, include all of the codes and the status of the codes. Indicate your determination of the problem. For example, if you performed a circuit test, identify the test procedure. For example, a visual inspection revealed abrasion of a wire in a harness. Be specific: dynamometer testing of the engine produced power below specifications at 1800 rpm due to the loss of an ignition transformer.
Repair - Explain your repair of the problem. For example, you may have installed a new wiring harness. You may have replaced the ignition transformer per instructions from the factory.
The providing of complete, accurate information will help Caterpillar to provide better service to you and to the customer.