PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED HEUI INJECTORS ON CERTAIN 3408E AND 3412E POWERED 836 COMPACTORS; 834B AND 844 WHEEL DOZERS; 988F AND 990 WHEEL LOADERS; 24H MOTOR GRADERS; 5110B EXCAVATORS; 631E, 633E, 637E, 651E, AND 657E SCRAPERS; 769D Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED HEUI INJECTORS ON CERTAIN 3408E AND 3412E POWERED 836 COMPACTORS; 834B AND 844 WHEEL DOZERS; 988F AND 990 WHEEL LOADERS; 24H MOTOR GRADERS; 5110B EXCAVATORS; 631E, 633E, 637E, 651E, AND 657E SCRAPERS; 769D

Usage:

SEBE8091-04

August 3, 2002
(Revised October 2003)
U-191
A-136
AU-145
S-145
H-143
O-157


 
After failure only

PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED HEUI INJECTORS ON CERTAIN 3408E AND 3412E POWERED 836 COMPACTORS; 834B AND 844 WHEEL DOZERS; 988F AND 990 WHEEL LOADERS; 24H MOTOR GRADERS; 5110B EXCAVATORS; 631E, 633E, 637E, 651E, AND 657E SCRAPERS; 769D, 771D, 773D, AND 775D OFF HIGHWAY TRUCKS; D9R AND D10R TRACK-TYPE TRACTORS; PM-565B ASPHALT PROFILERS; 69D, AD40/AE40, AD45/AE40, AND 73D ELPHINSTONE MACHINES

1290
PS50424
NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50424" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. If claim is based on parts hours, the parts start date and parts hours must be included in the claim story.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This program can not be administered unless the customer is using a 2 micron secondary fuel filter and using either the preferred CH-4, CG-4, or CF-4 Oil.

NOTE: This program replaces Product Support Program PS5615.

NOTE: This Revised Service Letter replaces the August 3, 2002 (Revised June 2003) Service Letter. Changes have been made to the Affected Product.

TERMINATION DATE

August 31, 2004

PROBLEM

On certain machines, the 1313098, 1388754, 1388755, 1388756, 1590835, 1590838, 1747526, 1747527, 1757528, 0R0815, 0R8624, 0R9420 or earlier Injectors may experience a failure. This can be caused either by: 1.) An individual injector failure, which can be repaired by replacing only the failed injector Or 2.) Excessive injector poppet valve oil leakage on multiple fuel injectors, which can be repaired by replacing a complete set of injectors and software (and possible FLS/FTS reset).

AFFECTED PRODUCT

Use the Engine S/N Range for the affected Injector build period in this service program as shown in the table below. The corresponding approximate model S/N ranges are only shown for reference. Each machine is eligible for the updated injector sets with software only once. If an engine within the affected product range previously had a Tier 1 product 10R0964 or 1984752 Injector set installed (for 99C or 80M engines), or a Tier 2 product 10R0969 or 2061217 Injector set installed (for 5XD or 5JJ engines), it is not eligible for this program.
 
Model Model S/N Range Engine S/N Range
834B 7BR1-737 99C1-7377
836 7FR1-478 99C1-7377
988F 2ZR1-2466 99C1-7319
631E 1AB1640-2111
1NB1390-1498
99C1-7369
631G AWK1-272 5XD1-843
633E 2PS290-319 99C1-7371
637E 1FB660-1001 99C1-7371
637G AXT1-316 5XD1-843
657E 6PR1-114
7KR1-329
99C1-7370
769D 5SS1-652

5TR1-1054

BBB1-136

99C1-7380

5XD1-837

771D 6YS1-441

6JR1-309

BCA1-135

99C1-7380

5XD1-837

69D 9SS169-180
9XS1-80
99C1-7390
AD40/AE40 1YZ1-239

1ZZ1-358

2ZS25, 31-34, 58-64, 73-76, 91-94, 124-127

99C1-7404
AD45/AE40 BLW181-183

BKZ181-196

99C1-7418
D9R 7TL557-1409
8BL830-1514
ABK1-708
ACL1-853
99C1-7375
5XD1-843
PM-565 3TK113-123 99C1-2500
PM-565B 8GS1-225 99C1-7420
844 2KZ1-409 80M1-5177
990 4FR1-641 80M1-5177
24H 7KK1-220 80M1-5199
651E 4YR1-402 80M1-5176
657E 5YR1-519
6TR1-407
80M1-5176
773D/E 7CS1-1005
7ER1-971
80M1-5189
775D 8AS1-631
6KR1-380
80M1-5189
73D 1GW118-122 80M1-2551
D10R 3KR1-1731 80M1-4649
5110B AAA1-329 80M1-5101

PARTS NEEDED

For replacement of individual failed injectors -

including 1313098, 1388754, 1388755, 1388756, 1590835, 1590838, 1747526, 1747527, 1757528, 0R0815, 0R8624, 0R9420 or earlier Injectors, use the following parts;
 

Quantity
Part Number
Description
1
0R9420
Injector
2
1167221
Seal
1
1167222
Seal
1
9X7681
Seal
1
3E6747
Seal

For replacement of complete set of failed injectors ?

The parts required for complete update of 8 cylinder or 12 cylinder engines is noted in the list below.
 

Quantity
Part Number
Description
1/Cylinder
10Rxxxx - As Defined*
Injector
1
As Defined*
Software
2/Cylinder
1167221
Seal
1/Cylinder
1167222
Seal
1/Cylinder
9X7681
Seal
1/Cylinder
3E6747
Seal
*NOTE: Refer to Special Instruction article REHS1385 for the appropriate updated injector and software part numbers on each machine model. Remanufactured injectors must be used for this product support program. This will include 10R0964 for the 1984752 injector and 10R0969 for the 2061217 injector.

ACTION REQUIRED

See the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

If individual injectors are replaced on 3408E or 3412E machines:
 
PART Hours/Age, whichever comes first 
Caterpillar
Dealer Suggested
Customer Suggested
Parts (D/N)
Labor Hrs* (Cost)
Parts
Labor Hrs
Parts (C/L)
Labor Hrs (Sell)
0-4000

0-48 mos

100%
2
0
0
0
0
4001-8000

0-48 mos

33.3%
1
0
0
50%
1
*NOTE: This is a 2-hour job. Actual hours permitted up to maximums noted above.

If complete injector sets are replaced on 3408E machines:
 

PART Hours/Age, whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts (D/N)
Labor Hrs* (Cost)
Parts
Labor Hrs
Parts (C/L)
Labor Hrs (Sell)
0-4000

0-48 mos

100%
5
0
0
0
0
4001-8000

0-48 mos

33.3%
2.5
0
0
50%
2.5
*NOTE: This is a 5-hour job. Actual hours permitted up to maximums noted above.

If complete injector sets are replaced on 3412E machines:
 

PART Hours/Age, whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts (D/N)
Labor Hrs (Cost)
Parts
Labor Hrs
Parts (C/L)
Labor Hrs (Sell)
0-4000 0-48 mos
100%
7
0
0
0
0
4001-8000 0-48 mos
33.3%
3.5
0
0
50%
3.5
*NOTE: This is a 7-hour job. Actual hours permitted up to maximums noted above.

PARTS DISPOSITION

NACD Dealers, return Injector(s) to: Caterpillar Inc.

Attn: Fergal O?Shea ? PS50424
Service Claims Room
8201 N. University
Peoria, IL 61615

 
***** All Other Dealers *****


Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 

Attach. (1-Rework Procedure)

Rework Procedure


The two tests below provide the appropriate injector troubleshooting and repair steps for injector updates.

  1. Use "Test for Cylinder Cutout" to determine if individual injector replacements (using original injector part) are needed.
  2. Use "Test for Leakage from Poppet Valve" to determine if full injector sets (using new injector parts and software change) are appropriate for repair.
Test for Cylinder Cutout:
  1. Warm the engine out of Cold Mode.
  2. Connect Caterpillar Electronic Technician (ET) to the engine while the engine is running.
  3. Ensure that the engine speed is 1200 rpm +/- 125 rpm. An extremely rough running engine well need to be diagnosed by other methods.
  4. Cut out one bank of cylinders. Note engine rpm and the fuel position on the ET screen at that time.
  5. Cut out one of the remaining cylinders from the cylinder bank that is running. Allow the engine to stabilize and note the fuel position.
  6. Give power back to that cylinder. Allow the engine to stabilize and note the fuel position.
  7. Repeat steps 5 through 6 until the cylinder bank has been completely checked.
  8. Power all cylinders. Allow the engine to stabilize.
  9. Cut out the other cylinder bank and repeat steps 5 through 8.
  10. Repeat steps 4 through 9 with the engine at 2000 rpm.
  11. Compare the results from the fuel position from each cylinder.
  12. If the cylinder was cut out and the fuel position did not change, the cylinder may not have producing power. This cylinder would be suspect.
  13. When you are finished with the test, decrease engine rpm to low idle and shut the engine off.
  14. Replace any suspect injector with a similar original injector. Install new seals for the injector and the jumper tube during this repair. The injector repair procedure is found in Special Instruction REHS0116.
NOTE: If this is the third injector failure, related to this Service Letter, and to the same engine serial number within 120 calendar days, replace all the injectors and software following Special Instruction article REHS1385. It is also possible that multiple injectors are functioning improperly. Complete "Test for Leakage from Poppet Valve" in order to evaluate potential excessive injector leakage and need for fuel system conversion.

Test for Leakage from Poppet Valve:

  1. Warm engine out of Cold Mode to normal operating temperature.
  2. Turn off the engine.
  3. Remove the valve cover bolts in preparation to observe the injectors. Leave covers in place.
WARNING: Hot oil and components can cause personal injury. Do not allow hot oil or components to contact skin.
  1. Restart the engine and run at low idle with no load.
  2. Use the ET service tool in order to perform the override test for the injection actuation system. Increase injection actuation pressure to the maximum value.
  3. Observe all of the injectors under each valve cover for leakage at the spill port. A small amount of dripping is acceptable. However, a continuous stream of oil is an indication of excessive leakage of the poppet valve. Only leaks at the spill port are an indication of excessive poppet valve leakage.
  4. If multiple injectors are discovered with excessive leakage from the poppet valve, update the full set of injectors and software with new version given in Special Instruction article REHS1385. Install new seals for the injector and the jumper tube during this repair. The injector repair procedure can be found in Special Instruction REHS0116. The old software part number should be documented for potential future reference. A password from the factory and a different interlock code must be generated for the software update on the ECM. Some machines will require a FLS/FTS reset for the proper setting of the fuel flow.
NOTE: Before proceeding with updating to the new version Injector, obtain the appropriate flash file number per Special Instruction REHS1385. If the appropriate flash file is NOT available in SIS Web, DO NOT update to the new version injector. Use previous Injector part number and software.

NOTE: Special tooling is required to clean the carbon out of the injector sleeves before reassembly. Do not reuse the grommets on top of the injector. The proper torque sequence for the fuel injector installation is extremely important in order to achieve satisfactory injector life. Failure to follow the Special Instruction REHS0116 "Check List" may cause damage to the injectors or engine and may result in claims being denied. Proof of use of the proper tools and procedures will be required.

NOTE: (NACD Dealers only) The injector(s) with excessive poppet valve leakage must be properly marked to show which injector(s) has the observed problem. Then return the complete set to the Service Claims Room.

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