PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET POWER LINK ON CERTAIN 365B L EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET POWER LINK ON CERTAIN 365B L EXCAVATORS

Usage:

SEBE8087

July 31, 2002
U-187
A-133


 
After failure only

PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET POWER LINK ON CERTAIN 365B L EXCAVATORS

6513
PS50419
NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50419" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

July 31, 2004

PROBLEM

The bucket power link needs to be replaced on certain 365B L Excavators. The bearings may either walk out or fracture on some of the link assemblies. The new link assemblies have a new boss with an increased hardness to better support the bearings.

AFFECTED PRODUCT

Model Identification Number
365B L
9TZ321-Up

PARTS NEEDED

1 - 2185345 Link Assembly (V-family linkages only)
or
1 - 2185356 Link Assembly (W-family linkages only)

ACTION REQUIRED

On machines equipped with V-family linkages, replace the failed power link with a new 2185345 Link Assembly. On machines equipped with W-family linkages, replace the failed power link with a new 2185356 Link Assembly.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
0-6000 / 
0-36 Months
100%
2
0
0
0
0
6001-8000 /
37-48 months
33 1/3%
1
0
0
50%
1
NOTE: This is a 2?hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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