Defining Service Levels in Miles Will Return Invalid Frequency Error Message in Cat® Product Link (PL) Web Maintenance Tab {7606} Caterpillar

Machine Control and Guidance Products

PRODUCT LINK (S/N: PL61-UP)

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Problem

Illustration 1	g06297051
Invalid Frequency error message

In Cat^® Product Link (PL) web maintenance tab, users can set the maintenance intervals through odometer miles. When the user attempts to use the odometer miles feature, an error message "Invalid Frequency" will occur (Refer to Illustration 1).

Solution

Caterpillar is aware of this problem and the issue will be addressed in the next back-office software update expected to release by middle of May 2018. Until the issue is resolved, the use of Preventive Maintenance (PM) intervals using miles as a unit of measure will not be available to the users.