PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE IDENTIFICATION PLATE AND LABEL ON CERTAIN C3.4B INDUSTRIAL ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE IDENTIFICATION PLATE AND LABEL ON CERTAIN C3.4B INDUSTRIAL ENGINES

Usage:

TEBE2327-00

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25Nov2014

U-705

A-525

D-621

O-613

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE IDENTIFICATION PLATE AND LABEL ON CERTAIN C3.4B INDUSTRIAL ENGINES
7557		PI32415

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32415" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32415" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31May2015	30Nov2015

PROBLEM

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The engine identification plate and label need to be replaced on certain C3.4B Industrial Engines. The engines were shipped with the incorrect serial number prefix and serial numbers.

AFFECTED PRODUCT

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Model	Identification Number
C3.4B	CJ300442-00514

PARTS NEEDED

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Qty	Part Number	Description
1	LABEL	LABEL (SEE ACTION REQUIRED)
1	PLATE	PLATE (SEE ACTION REQUIRED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Prior to initiating the rework, contact Steve Page by email at Page_Steve@perkins.com identifying the engine serial number so the correct label and plate can be sent.

Refer to the attached Rework Procedure for details of how to rework the identification label and identification plate.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE IDENTIFICATION PLATE AND LABEL ON CERTAIN C3.4B INDUSTRIAL ENGINES

MODELS INVOLVED - C3.4B

Dear Cat Product Owner:

The engine identification label and plate needs to be replaced on the products listed below. The existing engine identification label and plate has the incorrect serial number and prefix. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 25Nov2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 25Nov2014 Service Letter

Rework Procedure

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Before completing this rework, review the safety actions in the Operation and Maintenance Manual for the engine.

Refer to the cross reference table to determine existing serial number and new CJ3 prefix serial number.

Image1.1.1

Remove existing label and destroy.

Prior to fitting the label be sure the mounting location is free from any debris, loose material and grease. The label area can be degreased using a suitable a proprietary cleaner prior to fitment of the new label.

Remove the backing film from the new label provided.

Stick to the pedestal in the same position as the removed label.

Locate the metallic identification plate and drill the rivet heads off.

Using a suitable parallel pin punch , drive the rivet tails out.

Destroy the old plate.

Remove the backing film from the new metallic identification plate provided and stick in the same position as the removed plate.

Using 2mm pop rivets, secure plate in position.