PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 312D, 312D 2L, 312D GC, 312D LC, 318D 2L, 320D 2, AND 320D 2L EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 312D, 312D 2L, 312D GC, 312D LC, 318D 2L, 320D 2, AND 320D 2L EXCAVATORS

Usage:

TEBE0706-02

03Dec2013
(Revised 04Mar2014)


U-596
A-409
D-487
O-497

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 312D, 312D 2L, 312D GC, 312D LC, 318D 2L, 320D 2, AND 320D 2L EXCAVATORS

7620 7610
PS44104
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44104" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 03Dec2013 (Revised 12Dec2013) Service Letter. Changes have been made to Affected Product and the Action Required.


TERMINATION DATE

31Dec2015

PROBLEM

The temperature to generate the overheat alarm and the hydraulic power deration has been improperly set on certain 312D, 312D 2L, 312D GC, 312D LC, 318D 2L, 320D 2, and 320D 2L. This results in a premature high temperature warning and hydraulic power deration to start at an improper time.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
320D 2 DFM00149-00372

DNP00252-00360, 362

FKK00281-00318

GBA00679-00690

LMA00251-00514

TMF00192-00316

YEA00182-00281, 285-286, 291-294
320D 2L KHR00103-00193

NBT00121-00434

ZCS00178-00207, 277-288, 301-324
*******Group  2*******
312D  KLE00103-00266
312D 2L MPP00159-00180

WHJ00158-00221
312D GC  RXZ00782-00789
312D LC  MGJ00197-00212
313D 2 LGP  RKN00193-00201, 203-207
318D 2L  XGS00215-00218
318D 2L  WGR00179-00331

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4515129 SFWR GP-A3000
1 4515130 SFWR GP-A3000
*******Group 2*******
1 4515126 SFWR GP-A3000
1 4515127 SFWR GP-A3000
1 4515128 SFWR GP-A3000

ACTION REQUIRED

The machine ECM software needs to be replaced with the latest version listed below:

451-5126 Software Group - 312D, 312D 2L, and 312D LC
451-5127 Software Group - 312D GC
451-5128 Software Group - 318D 2L
451-5129 Software Group - 320D 2 and 320D 2L
451-5130 Software Group - 320D 2 (FKK00281-00318)

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-5000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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