PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRICAL SWIVEL ON CERTAIN M300D WHEELED EXCAVATORS
Usage:
TEBE0539-00
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| 04Dec2013 |
U-599
A-412
D-490
O-500
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRICAL SWIVEL ON CERTAIN M300D WHEELED EXCAVATORS |
|
| 5060 | PS52566 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52566" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2015 |
PROBLEM
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| The existing electrical swivel can cause intermittent loss of transmission speed on certain M300D Wheeled Excavators. If the existing electrical swivel fails it can/will cause a loss of transmission speed and/or travel performance issues which will be logged as error codes 191-2 or 191-11 in the machine ECM. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| M313D | J3A00570, 576, 580, 586, 588-592, 597-599, 602, 604-607, 609-610, 614, 616-617, 631, 634, 639, 644-653, 655, 657-660, 670, 672, 674, 677-678, 683, 686-689, 692, 697-700, 702, 709, 711-719, 723, 727, 733, 735, 737, 741-744, 747, 749, 751-752, 754, 756-757 K3D00118, 121, 131, 138, 147, 152-153, 158-159, 161-167, 169-171, 173, 176-177, 184, 186, 197, 199, 203, 207-208, 210, 213, 216, 219, 221, 223-225, 229, 232-233, 235, 237, 239-240, 243-244, 246-247, 249, 251, 258-259, 262-266, 269, 271, 273 |
| M315D | J5B00489-00492, 494-511, 513, 516, 519-522, 524, 527, 531-550, 555-558, 561-562, 565-579, 581-582, 585, 589-592, 594-599, 601-608, 610-611, 613-614, 617, 623, 626-627, 629 K5E00140-00141, 143-153, 158, 160-162, 164, 167, 169, 172, 174-176, 181-182, 184-187, 189, 191-196, 198-199, 207-208, 211-218, 220-222, 224-225, 228-231, 233-236, 238-239, 241-243, 245-252, 254-257, 260-262, 264-265, 267, 269-270, 272-274, 277 |
| M315D OEM | H9A00101-00128 |
| M316D | D6W00940-00954, 956-959, 963, 970, 972, 974-976, 982-987, 990-995, 997, 999, 1001-1003, 1009, 1011, 1013-1014, 1020, 1022, 1029-1030, 1032-1033, 1036, 1038, 1043-1047, 1052, 1055, 1057, 1063-1072, 1074-1076, 1079, 1081, 1083, 1085-1087, 1094-1095, 1098, 1103-1104, 1108, 1112, 1115, 1117, 1119-1121, 1124, 1129, 1136, 1139-1140, 1142-1147, 1149 |
| M318D | D8W00828, 831, 833-855, 857-863, 865-867, 872-873, 875, 877-882, 884-885, 887-888, 894, 896, 899, 901-902, 905-906, 908, 916, 918-921, 923-934, 936-940, 943-952, 954, 956, 958, 960-961, 963-964, 966-967, 972, 975-979, 981, 983, 986-988, 990-1000, 1002, 1004, 1006-1007, 1009-1010, 1012-1013, 1017, 1020-1025, 1027, 1029-1041, 1043, 1046, 1051, 1059, 1061-1066, 1069, 1073, 1075-1077, 1079-1085, 1087, 1100 |
| M318D MH | D9X00452-00461, 463-466, 468-511, 513-516, 519, 521-523 |
| M322D | D2W00425-00434, 436-456, 458-469 |
| M322D MH | D3X00359-00364, 368-369, 371, 373-376, 378-381, 383-384, 386-399, 402 |
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| *******Group 2******* | |
| M313D | J3A00684-00685, 690-691, 694, 696, 701, 703-708, 710, 720-722, 724-726, 728-732, 734, 736, 738-740, 745-746, 748, 750, 753, 755, 758-759 K3D00115-00117, 119-120, 122-127, 133, 150, 155, 160, 168, 172, 179-180, 182-183, 185, 187-196, 198, 200-202, 204-206, 209, 211, 214, 217-218, 222, 226, 228, 230-231, 234, 236, 248, 250, 252-257, 261, 267, 270, 275, 279 |
| M315D | J5B00563-00564, 580, 583-584, 586-588, 593, 600, 609, 612, 615-616, 618-622, 624-625, 628 K5E00139, 142, 154-157, 159, 165, 197, 200-206, 219, 223, 226-227, 232, 237, 253, 259, 268, 271, 275 |
| M316D | D6W01007-01008, 1010, 1012, 1015-1019, 1021, 1023-1028, 1031, 1034-1035, 1037, 1039, 1042, 1048-1051, 1053-1054, 1056, 1058-1062, 1073, 1077, 1080, 1082, 1084, 1089, 1096-1097, 1099-1102, 1105-1107, 1109-1111, 1113-1114, 1116, 1118, 1122-1123, 1125-1128 |
| M318D | D8W00917, 922, 935, 941-942, 953, 957, 968-970, 973, 1026, 1028, 1042, 1044-1045, 1047-1050, 1052-1058, 1090 |
| M322D | D2W00470 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3771954 | SWIVEL GP-ELEC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 3771953 | SWIVEL GP-ELEC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to REHS8288, Special Instruction, "Installation Procedure for New Electric Swivels on Certain Wheeled Excavators", for removal and installation instructions of the swivel. |
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SERVICE CLAIM ALLOWANCES
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