PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM GROUP ON CERTAIN 320D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM GROUP ON CERTAIN 320D EXCAVATORS

Usage:

TEBE0471-00

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09Oct2013

J040
J044
J045
J185
J210
J225
J362

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM GROUP ON CERTAIN 320D EXCAVATORS
6501		PS61234

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NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61234" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2015

PROBLEM

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Cracking at the butt weld or fillet weld may occur on the existing boom group on certain 320D Excavators. If the cracks are not repaired in a timely manner, the cracks may propagate and cause further damage to the boom.

AFFECTED PRODUCT

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Model	Identification Number
320D	PCM02315-02356, 2367-2524, 2540-2573, 2602-2756, 2778, 2843, 2846, 2879, 2881-2882, 2894, 3033, 3082, 3087, 3097, 3100-3101, 3108, 3114, 3139, 3141, 3145

PARTS NEEDED

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Qty	Part Number	Description
1	2909193	BOOM AS-BRG &
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If crack occurs at operation hour less than 6000 Hrs, replace the boom group with a new boom group. Refer to RENR8614, Disassembly and Assembly, removal and installation procedure for the boom group, to complete this action.

If crack occurs at operation hours beyond 6000 Hrs, the boom should be repaired accordingly.

If the boom is replaced or repaired, please take pictures of the failed boom including boom serial number, actual operation hours, and the type of cracking when submitting the warranty claim.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3500 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3501-6000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%