PRODUCT SUPPORT PROGRAM FOR CHECKING AND POSSIBLY REPLACING THE PIN ASSEMBLY ON CERTAIN 320D L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR CHECKING AND POSSIBLY REPLACING THE PIN ASSEMBLY ON CERTAIN 320D L EXCAVATORS

Usage:

TEBE0474-00

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10Oct2013

M610

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR CHECKING AND POSSIBLY REPLACING THE PIN ASSEMBLY ON CERTAIN 320D L EXCAVATORS
6501		PS90325

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90325" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2014

PROBLEM

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The existing 2641702/">264-1702 Pin Assembly may break on certain 320D L Excavators that were manufactured in October 2011, November 2011, December 2011, and January 2012. The root cause is a strength loss of the pin by a defective grinding process.

AFFECTED PRODUCT

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Model	Identification Number
320D L	GDP00810-00814, 826, 828-829, 831-832, 836, 838-841, 847-849

PARTS NEEDED

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Qty	Part Number	Description
1	2641702	PIN AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect the 2641702/">264-1702 Pin Assembly for the stamped codes listed below on the pin surface. Refer to Image1 and 2.

If the following date codes is not identified, continue using the pin assembly because the failure rate is low.

If the following date codes below are found, replace the 2641702/">264-1702 Pin Assembly by the same part number.

Pin plate manufacturing date code: 1110 or 1111 or 1112
Pin edge grinding machine code: 1

Refer to RENR8614, Disassembly and Assembly, in order to complete this Rework Procedure.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job
This is a 0.5 hour job to inspect the pin assembly. If the pin is not correct, an additional 4.0 hours will be allowed in order to replace the pin assembly, with time for inspection included.

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