PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN 10R5992 REMANUFACTURED CYLINDER PACKS INSTALLED IN G3520C ENGINES USED IN LANDFILL AND DIGESTER (BIOGAS) APPLICATIONS; AND INSPECTING AND REWORKING 10R5992 REMANUFACTURED CYLINDER PACKS IN DEALER PARTS ST Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN 10R5992 REMANUFACTURED CYLINDER PACKS INSTALLED IN G3520C ENGINES USED IN LANDFILL AND DIGESTER (BIOGAS) APPLICATIONS; AND INSPECTING AND REWORKING 10R5992 REMANUFACTURED CYLINDER PACKS IN DEALER PARTS ST

Usage:

REBE5115-00

26Jun2009


U-238
A-203
D-205
O-212

 
Before/After
  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN 10R5992 REMANUFACTURED CYLINDER PACKS INSTALLED IN G3520C ENGINES USED IN LANDFILL AND DIGESTER (BIOGAS) APPLICATIONS; AND INSPECTING AND REWORKING 10R5992 REMANUFACTURED CYLINDER PACKS IN DEALER PARTS STOCK

1239 7750 1225
PS42937
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42937" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Jun2011

PROBLEM

Certain 10R5992 remanufactured cylinder packs were assembled with the incorrect top piston ring. Cylinder Packs with the date codes "D01M10Y08 through D31M03Y09" (01 October, 2008 through 31 March, 2009) were manufactured with the 309-4046 Top Piston Ring. The 309-4046 Top Piston Ring is the incorrect ring for G3520C Engines used in Landfill and Digester (Biogas) applications. The 2623066/">262-3066 Top Piston Ring is the correct top piston ring for the G3520C Engines used in Landfill and Digester (Biogas) applications.

AFFECTED PRODUCT

Model Identification Number
G3520C GZJ00161-00417

GZK00161, 163-183

HAT00102, 200-211

LGS00150-00162

MAD00101-00102, 200-201

PARTS NEEDED

Qty

Part Number Description
1 10R5992 CYLINDER PACK AS
1 2623066 RING-PISTON TOP
1 2997609 KIT-GASKET(SCH)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

****Parts Stock ****

Inspect the current dealer stock for the affected 10R5992 cylinder packs. Check the date code on the cylinder pack box label (Image1).

- If the date code is in the affected date code of "D01M10Y08 through D31M03Y09" (01 March, 2008 through 31 May, 2009), replace the top piston with a new 2623066/">262-3066 piston ring. Mark the package to indicate the cylinder pack has been reworked as directed by this PS4#### Program and return the cylinder pack to dealer parts stock.

- If the date code is NOT within the affected date code of "D01M10Y08 through D31M03Y09" (01 March, 2008 through 31 May, 2009), mark the package to indicate the cylinder pack has been inspected as directed by this PS4#### Program and return the cylinder pack to dealer parts stock.

Refer to Generator Set Engines Media Number -RENR5980 for disassembly and assembly of the piston rings.

 
Image1
 
****Affected Product****
1. Review service records to determine if any 10R5992 cylinder packs with the affected date code were installed into G3520C engines indicated in the Affected Product. Cylinder packs that have the affected date code of "D01M10Y08 through D31M03Y09" must be replaced with the same 10R5992 cylinder pack that was manufactured outside of the affected date code range.

2. If the date code information for installed cylinder packs is not available, remove any 10R5992 Cylinder Packs from G3520C engines that were installed from October 1, 2008 to the publication date of this Service Letter. The cylinder packs must be removed from the engines and replaced with the same 10R5992 cylinder pack that was manufactured outside of the affected date code range of "D01M10Y08 through D31M03Y09".

Refer to RENR5980 - G3520C and G3520E Piston and Connecting Rods - removal and installation.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts reworked in dealer parts stock. 0.5 hours will be allowed for each cylinder pack in dealer parts stock that is reworked to replace the top ring.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job
3.0 hours will be allowed for each cylinder pack that has been previously installed and must be removed and replaced due to the date code of the cylinder pack or the date of installation.



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Cylinder packs removed from engines can be returned to Caterpillar Remanufacturing Division for core credit.

Caterpillar Information System:

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