PRODUCT SUPPORT PROGRAM FOR REWORKING THE LIFT ARMS ON CERTAIN 262D/272D/272D2 SKID STEER LOADERS, 287D/297D/297D2 MULTI TERRAIN LOADERS, AND 289D/299D/299D2 COMPACT TRACK LOADERS
Usage:
TEBE4319-02
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| 02May2016 |
| (Revised 12Aug2016) |
U-209
A-162
D-191
O-184
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REWORKING THE LIFT ARMS ON CERTAIN 262D/272D/272D2 SKID STEER LOADERS, 287D/297D/297D2 MULTI TERRAIN LOADERS, AND 289D/299D/299D2 COMPACT TRACK LOADERS |
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| 5104 5102 | PS53206 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53206" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 02May2016 (Revised 08Aug2016) Service Letter. Changes have been made to the Parts Needed in Group 1 and the Rework Procedure. |
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TERMINATION DATE |
| 31May2018 |
PROBLEM
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| The lift cylinders bores on the lift arms may be misaligned on certain 262D/272D/272D2 Skid Steer Loaders, 287D/297D/297D2 Multi Terrain Loaders, and 289D/299D/299D2 Compact Track Loaders. This can cause the pin assembly to gall during raise and lower cycles. A symptom of this issue would be high pitch noise arising from the frame area in the vicinity of lift cylinder. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 272D | B5W00465, 467, 469-1261 |
| 272D 2 | BL200100-00101, 200-406, 408, 410, 412, 414, 416, 418, 420, 422, 424, 426, 428, 430, 432, 434 |
| 272D 2 XHP | MD200130-00131, 230-286, 292, 295, 299, 303 |
| 272D XHP | ETL00278-00581 |
| 297D | BE700200-00316 |
| 297D 2 | BL700220-00236 |
| 297D 2 XHP | HP200110-00111, 230-260 |
| 297D XHP | HP700210-00261 |
| 299D | GTC00667-02323 |
| 299D 2 | FD200120-00121, 220-589, 591, 593, 595, 597, 599, 602, 604, 606, 608, 613, 616, 619, 625, 627, 635, 637, 641, 645, 647, 650, 656 |
| 299D 2 XHP | DX200100, 200-512, 514-516, 518, 520, 522, 526, 530, 532, 534, 538, 541, 543, 548, 555 |
| 299D XHP | JST00444-01330, 1332-1336, 1338-1339, 1342-1359, 1361, 1363-1364, 1366, 1368-1369, 1371-1465 |
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| *******Group 2******* | |
| 262D | DTB00805-04918, 4920, 4924, 4929, 5006-5007, 5009-5019, 5021-5022, 5024-5030, 5039-5041, 5045, 5052, 5058, 5066 KTS00234-00493 LST00227, 235-510 |
| 287D | HMT00300-00800, 802-807 STK00180-00188 TLK00197-00249 |
| 289D | A9Z00345-00582 TAW00815-04758, 4761, 4764, 4767, 4782, 4839, 4845, 4848, 4857, 4860, 4862-4863, 4873-4874, 4878, 4882-4883 WCT00289-00297 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5B0651 | ADAPTER-STR |
| 1 | 8T5439 | WASHER-HARD |
| 1 | 3455909 | PIN AS |
| 1 | 3463785 | CYL GP-070 970 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5B0651 | ADAPTER-STR |
| 1 | 5M6214 | PLUG-NPTF |
| 1 | 8T5439 | WASHER-HARD |
| 1 | 3455909 | PIN AS |
| 1 | 4924507 | CYL GP-065 970 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Inspect the machine for the following details: 1. Ensure that the high pitch noise is coming from the lift cylinder pins. Refer to Image1. Noise may arise from one side or both of the lift cylinder. Another symptom of this failure mode is damage to the flag as it oscillates during the lift arms raise and lower cycles. Refer to Image2. 2. With lift arms on the stops, relieve the system pressure. Refer to UENR3730, Disassembly and Assembly, "System Pressure - Release". Remove the flag bolt and pull the pin assembly about 100mm from the mounting frame, as shown. Check for galling on the pin surface. Refer to Image3. If galling is present, check if grease is flowing freely through the grease hole. If grease is flowing freely and no restriction is found, proceed with attached Rework Procedure. If grease flow is restricted, replace with new pin assembly and grease Zerk. Apply grease liberally and exercise the lift arm through 50 raise and lower cycles. Go to Step 2, to verify if galling is present. No rework is needed if galling is not present. If galling is observed, follow the attached Rework Procedure. |
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| Image1 |
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| Image2 |
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| Image3 |
SERVICE CLAIM ALLOWANCES
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