Usage:
SEBE9324-01
September 2, 2005
(Revised April 2006)
U-291
A-211
TT-12
|
Priority |
PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING ENGINE SOFTWARE ON CERTAIN C9 TRUCK ENGINES |
|
|
1901 7620 |
PI30870 |
|
NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30870" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30870" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
NOTE: This Revised Service Letter replaces the September 2, 2005 Service Letter. Changes have been made to the Parts Needed section.
COMPLETION DATE |
TERMINATION DATE |
|
March 30, 2005 |
September 30, 2006 |
PROBLEM
The attached population of 350HP C9 truck engines was shipped with the incorrect software. All engines identified in this letter must be re-flashed as soon as possible to ensure emissions compliance. There will be no performance affects with the new flash file.
AFFECTED PRODUCT
|
Model |
Identification Number |
|
C9 |
9DG1019, 1021, 1023-1024, 1026, 1028-1030, 1032-1036, 1038, 1040-1057, 1059-1060, 1063, 1081, 1085, 1089, 1099, 1104-1105, 1110, 1115, 1117, 1124, 1126-1127, 1143, 1146, 1149-1152, 1158, 1165-1167, 1169-1170, 1175-1176, 1182, 1184, 1186, 1190, 1201-1202, 1208, 1211-1212, 1217, 1222, 1225, 1227-1228, 1239, 1256, 1281, 1284, 1288-1290, 1292, 1296-1297, 1300-1301, 1303, 1305-1307, 1309-1310, 1317, 1321, 1323-1324, 1326, 1330, 1343, 1354-1355, 1363, 1370, 1375, 1407, 1431, 1475-1477, 1479, 1481, 1483, 1485, 1488, 1492, 1494-1495, 1497, 1500, 1503-1505, 1507, 1509-1511, 1513-1514, 1517-1518, 1525, 1528, 1537, 1539, 1544, 1549, 1556, 1558, 1565-1566, 1574-1575, 1578-1579, 1582, 1596-1598, 1609, 1612, 1622, 1627, 1631, 1638-1639, 1643, 1656, 1659, 1664-1665, 1675, 1680-1681, 1685, 1688, 1706-1707, 1711, 1713, 1718, 1720, 1725-1728, 1731, 1734, 1737-1740, 1744, 1756, 1774, 1777, 1782, 1809, 1820, 1822, 1828, 1835, 1840, 1849-1850, 1862-1863, 1918, 1933, 1939, 1941, 1952, 1955, 2015, 2029, 2035, 2037, 2050, 2068, 2104, 2107, 2116, 2146, 2157, 2165, 2171-2172, 2178, 2188, 2029, 2255-2256, 2259, 2267-2268, 2311, 2328, 2331, 2342, 2347-2348, 2372, 2376-2377, 2382, 2395, 2397, 2404, 2405, 2415, 2419, 2444, 2459, 2466-2467, 2470-2471, 2474, 2498, 2514, 2516, 2540, 2543, 2545, 2548-2549, 2551, 2555, 2559-2560, 2562, 2569-2570, 2572, 2574-2575, 2617-2618, 2626, 2637, 2639, 2662, 2666, 2671, 2676, 2681, 2684, 2688, 2690-2692, 2695, 2698, 2701-2702, 2705-2706, 2708-2709, 2711, 2728, 2732, 2740, 2754-2756, 2762-2763, 2765, 2768, 2770-2771, 2773, 2775, 2779, 2781, 2785, 2788-2790, 2793, 2797, 2802, 2806, 2813, 2825, 2831, 2864, 2868, 2890, 2894, 2898, 2902, 2937, 2940, 2945, 2951, 2953-2954, 2962, 2966, 2968, 2970, 2975, 2978-2980, 2983-2985, 2994-2996, 2999-3000, 3004, 3008-3018, 3020-3022, 3025, 3028, 3033, 3039, 3042-3043, 3045-3046, 3049-3052, 3055, 3058, 3061-3062, 3066, 3068, 3071-3073, 3075, 3081, 3085, 3090, 3092, 3097, 3099-3100, 3103, 3106, 3108, 3127, 3137, 3141, 3146, 3148, 3151, 3153-3154, 3157-3161, 3163-3165, 3167-3169, 3172, 3174, 3178, 3192, 3194-3196, 3198-3200, 3202, 3208-3209, 3215, 3227-3228, 3233-3234, 3237, 3260, 3268, 3274, 3297-3299, 3301, 3306-3307, 3309-3311, 3313, 3315, 3320, 3326, 3328, 3333-3334, 3337, 3346, 3356, 3367, 3388, 3391, 3397, 3399, 3404, 3407, 3412-3413, 3417-3418, 3421, 3431-3432, 3476, 3485, 3514, 3519, 3542, 3555, 3559, 3565, 3607, 3633-3635, 3649, 3656-3658, 3662, 3665-3666, 3669, 3673, 3679, 3694, 3713, 3719, 3744, 3749, 3751-3752, 3762, 3766, 3796, 3798-3799, 3803-3804, 3806, 3817-3819, 3822, 3825-3826, 3831, 3842-3843, 3859-3860, 3863, 3868-3869, 3872, 3875, 3877, 3905, 3928, 3944, 3958, 3960, 3962-3964, 3979, 3982, 3985, 4001-4002, 4004, 4007, 4010, 4021, 4025, 4028, 4030-4037, 4039, 4044, 4046, 4052, 4064, 4069, 4074, 4083, 4089, 4095, 4102-4103, 4111, 4115, 4129, 4141-4142, 4168, 4178, 4181, 4190, 4210, 4233, 4249-4250, 4252, 4254, 4258-4260, 4265-4266, 4270, 4273, 4276, 4279-4281, 4284, 4287, 4289-4290, 4292, 4296-4297, 4300, 4302-4304, 4306, 4312-4314, 4316, 4320-4321, 4323-4324, 4326, 4328, 4330-4332, 4334-4335, 4339, 4345, 4342, 4346, 4354, 4359, 4361-4363, 4368, 4370-4371, 4378, 4380, 4382, 4385-4387, 4390, 4416, 4422-4423, 4425, 4427-4429, 4432, 4434, 4437, 4439-4440, 4442, 4444, 4446-4447, 4455, 4457-4463, 4465, 4467-4475, 4477, 4479-4480, 4482, 4484-4485, 4487-4488, 4491-4495, 4498-4501, 4503-4504, 4525, 4540, 4543-4544, 4548, 4551, 4555, 4564, 4566-4568, 4572-4576, 4578-4584, 4586, 4589, 4591, 4595-4596, 4599-4600, 4610, 4613, 4615-4617, 4624-4625, 4634-4635, 4648-4651, 4653, 4655, 4657, 4660-4662, 4667-4668, 4673-4674, 4693, 4705-4707, 4709, 4712, 4714-4715, 4722, 4724-4725, 4727, 4731, 4734-4735, 4740, 4761, 4766, 4768-4777, 4786-4787, 4789-4795, 4797-4802, 4812-4814, 4816-4817, 4820-4822, 4824-4825, 4827, 4829, 4839, 4842, 4849, 4858, 4861, 4873-4875, 4878-4879, 4885, 4891, 4896, 4905, 4912-4914, 4926, 4929, 4933, 4935, 4938, 4941, 4944, 4946, 4948, 4950, 4955, 4957, 4964, 4967, 4978-4979, 4981-4982, 4985, 4987, 4992, 4996-4997, 4999-5002, 5006-5007, 5012, 5014, 5019, 5026, 5028, 5035-5037, 5040-5042, 5044, 5046-5049, 5051, 5053-5054, 5056-5059, 5064-5065, 5067, 5069-5070, 5075-5078, 5080-5081, 5083, 5123, 5130, 5141-5143, 5149, 5151, 5153, 5155-5156, 5160, 5197, 5199-5200, 5203, 5213, 5237, 5243, 5248 ,5252, 5255-5257, 5322, 5364, 5369, 5371, 5423, 5429, 5434, 5446, 5483 |
PARTS NEEDED
|
Part Number |
Description |
|
2865300 |
Software |
ACTION REQUIRED
Flash engine with software 286-5300.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
|
Caterpillar |
Dealer Suggested |
Customer Suggested |
|||
|
Parts |
Labor Hrs. |
Parts |
Labor Hrs. |
Parts |
Labor Hrs. |
|
100% |
0.7 |
0 |
0 |
0 |
0 |
NOTE: This is a 0.7 hour job. NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report |
|||||
NOTE: The TRG code should be 1901-591 when filing this claim. The part causing failure will be PI30870.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
Attach. (1-Owner Notification)
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING ENGINE SOFTWARE
MODELS INVOLVED - S CERTAIN C9 TRUCK ENGINES
Dear Caterpillar Product Owner:
New engine software needs to be installed on the products listed below. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated September 2, 2005 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to September 2, 2005 Service Letter