PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512B ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512B ENGINES

Usage:

SEBE8596

December 8, 2003
U-336
A-228
O-277

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*before or* *after failure*	PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512B ENGINES
7620		PS41491

NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41491" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

December 31, 2005

PROBLEM

New software needs to be installed on certain 3512B Industrial Engines. Some engines may not be responsive to upshifts during load.

AFFECTED PRODUCT

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Model

Identification Number

3512B

5XZ1018-1021

6RZ150-207, 356-423

8ZZ302-309, 510-512

PARTS NEEDED

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Qty	Part Number	Description
1	2467398	SOFTWARE

NOTE: The 2467398 Flash file is available on SIS Web.

ACTION REQUIRED

See the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

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Product smu	Caterpillar		Dealer Suggested		Customer Suggested
Product smu	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-10000 hrs	100%	1.0	0	0	0	0
NOTE: This is a 1.0?hr job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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