PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING CERTAIN C10, C12, AND C15 ON HIGHWAY TRUCK ENGINES MANUFACTURED IN OCTOBER 2002 Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING CERTAIN C10, C12, AND C15 ON HIGHWAY TRUCK ENGINES MANUFACTURED IN OCTOBER 2002

Usage:

SEBE8634

January 29, 2004
U-19
TT-2

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING CERTAIN C10, C12, AND C15 ON HIGHWAY TRUCK ENGINES MANUFACTURED IN OCTOBER 2002
1901		PI30538

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30538" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30538" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
July 31, 2004	January 31, 2005

PROBLEM

Reflashing certain C10, C12, and C15 on highway trucks. Truck engines manufactured in October 2002 need to be reflashed with the proper software.

AFFECTED PRODUCT

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Model	Identification Number
C10	MBJ1-1000
C12	MBL1-123, 148, 151, 184-186, 190-194, 196-199, 201, 203-250, 252-259, 261-269, 271-280, 282, 284, 285, 287-635, 639, 642, 643, 645-655, 657-999, 1001, 1003, 1004, 1007, 1009, 1012, 1013, 1016, 1021, 1023, 1026, 1028, 1030-1039, 1041-1044, 1048, 1049, 1051-1054, 1056, 1057, 1059, 1060, 1062-1070, 1072-1082, 1084-1094, 1096-1101, 1104-1112, 1114, 1117, 1119, 1121-1147, 1149, 1150, 1152-1156, 1158-1160, 1163-1168, 1170, 1172-1212, 1214-1220, 1223, 1225, 1226, 1228-1230, 1232-1234, 1236-1239, 1241, 1242, 1245-1247, 1250, 1252-1255, 1257-1259, 1263, 1264, 1266-1268, 1270-1277, 1279, 1281, 1283-1481
C15	MBN1-124, 129, 132, 134, 138, 141, 142, 145, 162, 166, 168, 172, 174-182, 185, 186, 188-192, 194, 195, 197, 199-203, 205-216, 218-235, 237-243, 245-270, 274-278, 280-282, 284-296, 298-301, 303-323, 325-347, 349, 350, 353-394, 396-404, 406, 407, 409-417, 419, 421-426, 430, 443, 444, 455-1018, 1020-1074, 1076-1283, 1285-1595, 1597-1739

PARTS NEEDED

No parts needed.

ACTION REQUIRED

Reflash the unit with the appropriate flash file. Use the chart below to determine which file to use:

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Model	Horsepower	Torque (LB-FT)	Gov Rating	Serial Number Range	Flash File	P/M Code	Release Date
C10	305	1050 LB-FT	2100 RPM	MBJ1-UP	2351371	210	2-Nov
	335	1250 LB-FT	2100 RPM	MBJ1-UP	2351372	211	2-Nov
	335	1250LB-FT(Haliburton IAS)	2100 RPM	MBJ1-UP	2351373	215	2-Nov

C12	355 HP	1350 LB-FT	2100 RPM	MBL1-999	2395968	241	3-Jun
	355/410 HP	1350/1450 LB-FT	2100 RPM	MBL1-999	2395967	244	3-Jun
	380 HP	1450 LB-FT	2100 RPM	MBL1-999	2395966	242	3-Jun
	410 HP	1450 LB-FT	2100 RPM	MBL1-999	2395964	246	3-Jun
	335 HP	1550 LB-FT	2100 RPM	MBL1-999	2395969	240	3-Jun
	380/430 HP	1450/1550 LB-FT	2100 RPM	MBL1-999	2395965	248	3-Jun
	410 HP	1550 LB-FT	2100 RPM	MBL1-999	2395963	247	3-Jun
	430 HP 15	50/1650 LB-FT	2100 RPM	MBL1-999	2395962	249	3-Jun

C12	355 HP	1350 LB-FT	2100 RPM	MBL1000-UP	2368686	221	3-May
	355/410 HP	1350/1450 LB-FT	2100 RPM	MBL1000-UP	2368687	224	3-May
	380 HP	1450 LB-FT	2100 RPM	MBL1000-UP	2368688	222	3-May
	410 HP	1450 LB-FT	2100 RPM	MBL1000-UP	2368691	226	3-May
	335 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368685	220	3-May
	380/430 HP	1450/1550 LB-FT	2100 RPM	MBL1000-UP	2368689	235	3-May
	410 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368692	227	3-May
	410 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368693	233	3-May
	430 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368695	237	3-May
	380/430 HP	1450/1650 LB-FT	2100 RPM	MBL1000-UP	2368690	236	3-May
	430 HP	1650 LB-FT	2100 RPM	MBL1000-UP	2368696	238	3-May
	430 HP	1650 LB-FT	2100 RPM	MBL1000-UP	2368697	232	3-May
	425 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368694	234	3-May
	455 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368698	230	3-Feb
	505 HP	1550 LB-FT	2100 RPM	MBL1000-UP	2368699	231	3-Feb

C15	435 HP	1550/1650 LB-FT	2100 RPM	MBN1-UP	2368700	206	3-Jan
	435 HP	1550/1650 LB-FT	2100 RPM	MBN1-UP	2368701	207	3-Jan
	435/500 HP	1550/1650 LB-FT	2100 RPM	MBN1-UP	2368702	208	3-Jan
	435/500 H	P 1550/1650 LB-FT	2100 RPM	MBN1-UP	2368703	220	3-Jan
	475 HP	1650 LB-FT	2100 RPM	MBN1-UP	2368705	212	3-Jan
	475 HP	1650 LB-FT	2100 RPM	MBN1-UP	2368706	214	3-Jan
	500 HP	1650 LB-FT	2100/2300 RPM	MBN1-UP	2368709	221	3-Jan
	475 HP	1750 LB-FT	2100 RPM	MBN1-UP	2368707	213	3-Jan
	475 HP	1750 LB-FT	2100 RPM	MBN1-UP	2368708	215	3-Jan
	500 HP	1850 LB-FT	2100 RPM	MBN1-UP	2368710	226	3-Jan
	500 HP	1850 LB-FT	2100 RPM	MBN1-UP	2368711	227	3-Jan
	525 HP	1850 LB-FT	2100 RPM	MBN1-UP	2368712	228	3-Jan
	525 HP	1850 LB-FT	2100 RPM	MBN1-UP	2368713	230	3-Jan
	525 HP	1850 LB-FT	2100/2300 RPM	MBN1-UP	2368714	231	3-Jan
	525 HP	1850 LB-FT	2100/2300 RPM	MBN1-UP	2368715	232	3-Jan
	450/515 HP	1550/1650 LB-FT	2100 RPM	MBL1-UP	2368704	210	3-Jan

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	1.0	0	0	0	0
NOTE: This is a 1.0-hour job. NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING OCTOBER 2002 ON HIGHWAY TRUCK ENGINES

MODELS INVOLVED - CERTAIN C10, C12, AND C15

Dear Caterpillar Product Owner:

New software needs to be installed on the products listed below. Certain truck engines manufactured after October 2002 need to be reflashed with the proper software. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated January 29, 2004 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to January 29, 2004 Service Letter