PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 0R3764, 0R3765, AND 0R3737 REMANUFACTURED WATER PUMPS FROM DEALER PARTS STOCK
Usage:
SEBE8117
August 22, 2002
U-214
A-149
AU-162
S-162
H-159
O-175
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| Parts stock action only |
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 0R3764, 0R3765, AND 0R3737 REMANUFACTURED WATER PUMPS FROM DEALER PARTS STOCK |
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PI70046
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TERMINATION DATE
November 30, 2002PROBLEM
Certain 0R3764, 0R3765, and 0R3737 Remanufactured Water Pumps may have a processing defect that will result in a very short service life. These pumps should not be installed.ACTION REQUIRED
Remove all 0R3764, 0R3765, and 0R3737 Remanufactured Water Pumps from dealer parts stock that have a packaging date code prior to July 29th, 2002. Pumps with a packaging date code of July 29, 2002 and later are not suspect and do not need to be returned.SERVICE CLAIM ALLOWANCES
Submit one claim for all 0R3764, 0R3765, and 0R3737 Remanufactured Water Pumps removed from dealer parts stock.PARTS DISPOSITION
Any parts removed from parts stock should be returned in your next core shipment. PLEASE IGNORE THE NORMAL 15 DAY HOLDING PERIOD REQUIREMENT. All parts returned must be accompanied by a Core Credit Request (CCR) form and should be marked "warranty". This will ensure 100% core credit for the returned parts.
All items removed from parts stock should be returned to:
501 Cardinal Drive
Corinth, MS 38834
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Caterpillar Information System:
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