PRODUCT SUPPORT PROGRAM FOR REPLACING SETS OF FUEL INJECTORS AFTER AN INJECTOR TIP FAILURE IN CERTAIN 3500B ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING SETS OF FUEL INJECTORS AFTER AN INJECTOR TIP FAILURE IN CERTAIN 3500B ENGINES

Usage:

SEBE7975

April 28, 2002
U-88
A-63
AU-57
S-57
H-57
O-74

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*After failure only*	PRODUCT SUPPORT PROGRAM FOR REPLACING SETS OF FUEL INJECTORS AFTER AN INJECTOR TIP FAILURE IN CERTAIN 3500B ENGINES
1290		PS50440

NOTE: This Program can be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50440" as the Part number and "7755" as the Group Number and use 135579 DTF Code. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: Dealer and District are responsible for determining eligibility. Engine installations that are known to have air entry into fuel supply are not eligible for this program.

TERMINATION DATE

April 30, 2003

PROBLEM

The fuel injector tip may fail on certain 3500B Marine and Genset engines

AFFECTED PRODUCT

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Group 1
Model	Identification Number
3508B	2HW125-160 1TW249-271 3DW153-161
3512B	4AW329-428 2GW234-277
3512B M/AUX	1PW355-361
3516B	1NW122-134 2FW183-212 3CW236-242
Group 2
Model	Identification Number
3508B	2BM139-151
3512B	7HM207-224
3516B	8CN170-180
Group 3
Model	Identification Number
3512B	4TN207-311 8EM317-352
3516B	8KN368-415 9AN175-201
Group 4
Model	Identification Number
3508B	7SM229-328
Group 5
Model	Identification Number
3508B	3DM157-206

PARTS NEEDED

Group 1

* - 0R9944
        * 8 for 3508 Engines (2HW125-160, 1TW249-271, 3DW153-161)
        12 for 3512 Engines (4AW329-428, 2GW234-277, 1PW355-361)
        16 for 3516 Engines (1NW122-134, 2FW183-212, 3CW236-242)

Group 2

* - 0R8691
        * 8 for 3508 Engines (2BM139-151)
        12 for 3512 Engines (7HM207-224)
        16 for 3516 Engines (8CN170-180)

Group 3

* - 0R8688
* 12 for 3508 Engines (4TN207-311, 8EM317-352)
16 for 3512 Engines (8KN368-415, 9AN175-201)

Group 4

* - 0R8688 ?OR- 0R8690
* 8 for 3508 Engines (7SM229-328)

Group 5

* - 0R8690
* 8 for 3508 Engines (3DM157-206)

ACTION REQUIRED

Replace all injectors and resultant damage, per standard repair procedures (SENR6564-04 for injector R&I).

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-5000 hrs (0-24 mos)	100%	100%	0	0	0	0
5001-10000 hrs (24-48 mos)	33.3%	50%	0	0	50%	50%
NOTE : Maximum allowable labor for injector replacement is 1 hour plus 0.5 hours per injector. Use labor times listed in the Time Requirement Guide for replacing the resultant damage.