PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN C-10 AND C-12 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN C-10 AND C-12 INDUSTRIAL ENGINES

Usage:

SEBE7940

March 16, 2002
U-57
A-44
AU-36
S-36
H-36
O-46

Show/hide table

*before or* *after failure*	PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN C-10 AND C-12 INDUSTRIAL ENGINES
7620 - ENG		PS40923

NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS40923" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

March 31, 2003

PROBLEM

New software is available for certain C10 and C12 industrial engines. This software provides cold starting enhancements when engines are under cold ambient temperatures, located in high altitudes, and have high parasitic loads.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
C-10	BCX124-518
C-12	BDL151-731

PARTS NEEDED

Show/hide table

Engine Model	Engine Rating	Engine Arr.	New Software Group	Old Software Group	Test Spec	Interlock Code
C-10	310-A 335-B	1915391	2153236	2047771 2091591	0K2586 0K2597 0K3030	10
	365-C 390-D 425-E	1915392	2153237	2047772 2091592 2110156	0K2588 0K2590 0K2593	11
	365-C	1978328	2153238	2015163 2091593	0K2589	12
	400	1927714 1927715	2153239	2015466 2091594 2110157	0K2591 0K2592
	325-C	1978332	2153240	2015165 2091595	0K3022 0K3031	13
	365-D	1978334	2153241	2015167 2091596	0K3023	14
C-12	370-A 400-B	1915393	2153242	2047773 2091597	0K2594 0K2595	18
	425-C 445-D 500-E	1915394	2153243	2047774 2091598 2110158	0K2596 0K2598 0K3032 0K2599	19
	425-C	1978330	2153244	2015173 2091599	0K2597	21

NOTE: The Engine Programmable Monitoring System is now a separate menu item when using CAT ET, and is no longer located within the customer configuration menu. Engine monitoring parameters are now located under the Service Menu Monitoring System. It is recommended that you verify the defaults, and set the engine monitoring parameters to customer and/or O.E.M. requirements prior to engine operation. Failure to do so may cause the equipment to not function as desired.

ACTION REQUIRED

Flash the Engine Control Module (ECM) with the appropriate flash file using CAT Electronic Technician (ET Version3.2 or higher) with a 1394166 Universal Cable and 7X1701 Communication Adapter, or 1714400 Communication Adapter II group. It is strongly recommended that a copy of the customer configuration screen be printed to a file before flashing the engine.

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-12 mos	100%	1.0	0	0	0	0
NOTE: This is a 1.0?hr job.