PRODUCT SUPPORT PROGRAM FOR REPLACING THE HVAC UNIT BLEND DOOR ON CERTAIN MEDIUM WHEEL LOADERS AND FORESTRY MACHINES
Usage:
REBE3332-00
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| 15Apr2008 |
U-197
A-158
D-152
O-176
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE HVAC UNIT BLEND DOOR ON CERTAIN MEDIUM WHEEL LOADERS AND FORESTRY MACHINES |
|
| 7320 7304 | PS51479 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51479" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2010 |
PROBLEM
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| The existing HVAC unit blend door can fail on certain Medium Wheel Loaders and Forestry Machines. If the existing blend door fails it can cause perfomance issues with the air conditioning and heating systems. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 950G II | AXR00315-00386 AXX01105, 1116-1117, 1120-2127 AYB00904-01140 AYD00236-00242 AYL01777, 1783, 1804-2714 AYS00384, 386-774 BAA00801-01182 |
| 950H | J5J00143, 147-191, 193-194, 196-213, 215-254, 256-270, 272-279, 281-295, 299-300, 302-304, 306, 308-309, 312, 316-326, 329-334, 338-344, 346-347, 351-353, 357-363, 365-369, 375-380, 383-385, 387-391, 397-398, 407, 414, 416-421, 424-428, 438-441, 449-450, 453-454, 461-462, 467-469, 472, 478, 481-482, 485, 487-489, 491-493, 503, 505-506, 511-513, 515, 517, 519, 521-522, 524, 526-534, 540, 556-684, 686-709 K5K00120-01889 M1G00150-01241 N1A00102-02074 |
| 962G II | AXS00378-00383 AXY00369-00514 AYE00623-00725 AYG00383-00391 BAB00616, 619-856 BAC00284-00345 BAD00358-00504 |
| 962H | J6J00147, 149-175, 178, 180-181, 184, 187, 189-190, 196-198, 204-205, 209, 214, 222, 229-230, 232-256 K6K00125-00344 M3G00150-00396 N4A00105-00815 |
| 966G II | ANT00291-00360 ANZ01066-01457 AWY01161-01162, 1177-1503 AWZ00183-00251 AXJ02142, 2150, 2187-3065 AXL00430-00820 |
| 966H | A6D00123-01498 A6G00117-02718 A6J00153-00967 |
| 966H OEM | CYR00100 |
| 972G II | ANY00394-00465 AWP00437-00609 AXC00888-01080 AXE00332-00380 AXN00451-00619 AXP00205-00254 |
| 972H | A7D00122-00595 A7G00117-00904 A7J00153, 155-179, 181-183, 186, 188-204, 206-210, 212-223, 226, 228, 231-233, 235-236, 238-249, 251-282 WLA00001-00006 |
| 980G II | AWH02194-02559 AXG01163-01164, 1167-1802 AYT00359-00521 |
| 980H | A8J00115-00116, 118-139, 142-143, 145, 147-154, 156-158, 160-161, 163, 165-169, 172-188, 190, 192-195, 197-200, 202, 205-207, 209-213, 216, 218-220, 222, 225-226, 229-232, 236-238, 240-242, 245-247, 249-251, 254-255, 258-312 JMS00244-03151 MHG00100-01073 |
| 980H OEM | P8B00100-00101 |
| IT62H | M5G00150-00382 |
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| *******Group 2******* | |
| 1190 | BZK01220, 2160-2162 |
| 1190T | BZL01320-01321, 2210 |
| 1390 | B3F00205, 2310-2312 |
| 320C FM HW | SAH00274-00275, 290, 304, 1002-1310 |
| 320C FM ST | TBR01001-01030 |
| 322C FM HW | C3R01003-01028 LAR01008-01050 |
| 322C FM LGP | BYL01001-01008 |
| 325C FM HW | M2K01002-01015 S3M01003-01019 |
| 325C FM ST | G1L01001 |
| 330C FM HW | B1K01004-01027 B4N01004-01018 |
| 330C FM ST | B3M01001 |
| 511 | 51100265-00291 |
| 521 | 52100295-00322 |
| 522 | 52200235-00255 |
| 532 | 53200175-00176 |
| 541 | 54100205-00226 |
| 551 | 55100115-00117 |
| 552 | 55200145-00149 |
| TK711 | 10100206-00213, 245-276 |
| TK721 | 10200208-00213, 345-367 |
| TK722 | 10300203-00221, 445-467 |
| TK732 | 10400192-00203, 545-549 |
| TK741 | 20200188-00193, 225-233 |
| TK751 | 30100261 |
| TK752 | 30200337-00338, 425 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3201457 | DOOR AS |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 3201457 | DOOR AS |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Remove all 177-6732 doors from dealer parts stock. |
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| Replace the existing HVAC unit blend door with a new 320-1457 HVAC unit blend door. Refer to Special Instruction REHS4138 for rework procedure. |
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SERVICE CLAIM ALLOWANCES
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|
Submit one claim for all parts removed from dealer parts stock. |
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| *******Group 1******* | ||||||
0-36 mo |
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| NOTE: This is a 3.0-hour job for Group 1 | ||||||
| NOTE: If there has been a previous repair in which the customer participated, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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| *******Group 2******* | ||||||
0-36 mo |
||||||
| NOTE: This is a 2.0-hour job for Group 2 | ||||||
| NOTE: If there has been a previous repair in which the customer participated, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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