PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING PILOT RELIEF VALVE ON CERTAIN WHEEL LOADERS, COMPACTORS, AND WHEEL DOZERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING PILOT RELIEF VALVE ON CERTAIN WHEEL LOADERS, COMPACTORS, AND WHEEL DOZERS

Usage:

REBE7654-01

31Oct2011
(Revised 20Jun2013)


U-475
A-389
D-418
O-420

 

After Failure Only

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING PILOT RELIEF VALVE ON CERTAIN WHEEL LOADERS, COMPACTORS, AND WHEEL DOZERS

7428 5069 5117 4322 7750
PS52118
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52118" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 31Oct2011 Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Oct2013

PROBLEM

The steering pilot relief valve on certain Wheel Loaders, Compactors, and Wheel Dozers may experience a drop in set-point pressure of the steering pilot relief valve. This drop in set-point pressure can progressively lower the steering pilot relief pressure, resulting in a loud ?screeching? noise in the operator's cab.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
834H  BTX01001-01118
836H  BXD01001-01080
854K  22100275-00422
988H  BXY04000-04708
992K  H4C00177, 280, 284-592
*******Group  2*******
834H  BTX00213-00252, 300-431, 1000
836H  BXD00437-00512, 600-814, 1000
854G  A4W00235-00288
988H  BXY01201-01483, 1900-3021
992G  AZX00605-00839, 75001-75005

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 3769451 VALVE GP-P RLF-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 3769450 VALVE GP-P RLF-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

****Parts Stock ****

Remove and scrap the 139-3544, 276-3650, and 361-3731 Relief Valve Groups in dealer stock.

 
 
****Affected Product****
Replace the existing steering pilot relief valve with a new pilot relief valve.
Image1

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-5000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-5000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

For NACD     
Caterpillar Inc.
Attn: Supplier Recovery
Service Claims Room
8201 N. University
Peoria, IL 61615
 


Rework Procedure


 
Refer to the disassembly and assembly manual for the "Remove and Install" procedures for your machine in order to replace the existing relief valve with a new relief valve.
 
 

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