PRODUCT SUPPORT PROGRAM FOR REPLACING THE DUO CONE SEALS ON CERTAIN AD30 UNDERGROUND ARTICULATED TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DUO CONE SEALS ON CERTAIN AD30 UNDERGROUND ARTICULATED TRUCKS

Usage:

REBE7653-01

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30Jan2012

(Revised 20Sep2012)

U-51

A-43

D-45

O-48

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE DUO CONE SEALS ON CERTAIN AD30 UNDERGROUND ARTICULATED TRUCKS
4052 4050 4011		PS52165

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52165" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 30Jan2012 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Jan2014

PROBLEM

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The existing duo cone seal can leak or fail on certain AD30 Underground Articulated Trucks. If the existing duo cone seal fails it can lead to more extensive damage within the axle assembly.

AFFECTED PRODUCT

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Model	Identification Number
AD30	CXR00101-00126, 128-138, 270, 1103 DXR00200-00474

PARTS NEEDED

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Qty	Part Number	Description
10	2S0736	WASHER-HARD
1	5J1086	SEAL-O RING
10	8T2393	BOLT-SOCKET HD
1	9X3977	SEAL-RING
1	3418543	SEAL GROUP
1	3810705	SEAL GROUP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the duo cone seal is leaking, refer to the Service Manual as necessary and replace the duo cone seal, and related parts with the new parts listed in the parts needed. Do not attempt to install the duo cone seals without the proper tooling. 8T-9206 and 1U-6435 Seal Installers are required to properly install the duo cone seal assemblies.

The Disassembly and Assembly modules are as follows:
- Disassembly and Assembly
- AD30 Underground Articulated Truck Power Train
- Media Number -RENR6911
- Final Drive, Brake and Wheel ? Remove & Install

- Disassembly and Assembly
- AD30 Underground Articulated Truck Power Train
- Media Number -RENR6911
- Final Drive Spindle, Service and Parking Brake ? Disassemble & Assemble

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 17.5-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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