PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BOLTS ON THE FUEL TANK ON CERTAIN 966K AND 972K WHEEL LOADERS
Usage:
REBE7569-00
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| 27Sep2011 |
O-357
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BOLTS ON THE FUEL TANK ON CERTAIN 966K AND 972K WHEEL LOADERS |
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| 1273 | PI31920 |
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| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31920" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31920" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Mar2012 | 30Sep2012 |
PROBLEM
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| The 4 bolts that hold the fuel tank need to be replaced on certain 966K and 972K Wheel Loaders. The existing bolts have different length and fuel tank may not be properly tightened and secured on the frame. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 966K | PBG00284-00286, 289-291, 296 |
| 972K | PEM00267-00269 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 4 | 7X2554 | BOLT-HEX HEAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 37% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to Disassembly and Assembly, KENR6468. Replace the 4 existing Bolts with 7X2554 Bolts. |
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OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 1.0-hour job | |||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BOLT ON THE FUEL TANK ON CERTAIN 966K AND 972K WHEEL LOADERS MODELS INVOLVED - 966K AND 972K WHEEL LOADERS Dear Caterpillar Product Owner: The 4 bolts maintaining the fuel tank need to be replaced on certain 966K and 972K Wheel Loaders. The existing bolts have different length and fuel tank may not be properly tightened and secured on the frame. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 27Sep2011 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 27Sep2011 Service Letter |
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