PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON 938H WHEEL LOADERS AND IT38H INTEGRATED TOOLCARRIERS
Usage:
REBE7515-01
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| 02Nov2011 |
| (Revised 14Dec2011) |
U-481
A-394
D-423
O-425
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON 938H WHEEL LOADERS AND IT38H INTEGRATED TOOLCARRIERS |
|
| 7610 7620 1000 | PS43425 |
|
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43425" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 02Nov2011 Service Letter. A change has been made to the Termination Date. |
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TERMINATION DATE |
| 31Dec2011 |
PROBLEM
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| The existing 356-7387 Software can contribute to high exhaust gas temperatures. This may cause exhaust manifold cracks to develop on some applications. The new 3858676/">385-8676 Software reduces the exhaust gas temperature to prevent cracks in the exhaust manifold. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 938H | JKM00151-01716 LKM00135-00652, 1000-1486, 1488-1695, 1697 MCC00138, 145-147, 164, 167, 169, 171-172, 179-182, 184-185, 189-192, 194-208, 210-212, 214-218, 220-226, 228-229, 231-233, 235-237, 239-241, 243-244, 246, 248-250, 253-257, 260-266, 268-271, 273-274, 276-283, 285-294, 296-304, 306-314, 316-324, 326-332, 334-340, 344-347, 352, 354-355, 357, 359-360, 362-375, 377-380, 386-395, 403-407, 413-418, 420, 426-427, 429-432, 434-438, 440-442, 444-446, 448, 450-453, 455-469, 475-477, 479, 481-484, 490 MJC00038-01488 |
| IT38H | JNJ00151-00400, 500-606, 618, 625, 627, 643, 645-646, 651 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3858676 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to the Service Manual as/if necessary. Flash the engine ECM with the 3858676/">385-8676 Software. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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