PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 3B-8491 GREASE FITTINGS ON THE STEERING CYLINDER PINS ON CERTAIN 980K WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 3B-8491 GREASE FITTINGS ON THE STEERING CYLINDER PINS ON CERTAIN 980K WHEEL LOADERS

Usage:

REBE7502-00

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31Aug2011

U-364

O-316

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 3B-8491 GREASE FITTINGS ON THE STEERING CYLINDER PINS ON CERTAIN 980K WHEEL LOADERS
4303		PI31911

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31911" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31911" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
29Feb2012	31Aug2012

PROBLEM

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The 3B-8491 Grease Fittings have been found to be missing on certain 980K Wheel Loaders. The 318-8567 Steering Cylinder Group may include a pin that is missing this fitting. The fitting is necessary in order to properly lubricate this pin joint. The 3B-8491 Grease Fittings need to be installed on the rod end of the steering cylinders, the right and left side.

AFFECTED PRODUCT

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Model	Identification Number
980K	W7K00300-00311, 313-317, 319-320, 322-323

PARTS NEEDED

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Qty	Part Number	Description
2	3B8491	ADAPTER-STR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the 3B-8491 Grease Fittings are found to be missing from the 318-8567 Cylinder Group, install the greats fittings on the rod end of the steering cylinder on left side (A), and on right side (B). Tighten the grease fittings to 16 +/- 1.5 N.m. Grease generously and thoroughly. Refer to Image1.

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Image1

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
Travel time and mileage will be allowed for this program per regional PIP guidelines.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING GREASE FITTINGS ON STEERING CYLINDER PINS ON CERTAIN 980K WHEEL LOADERS

MODELS INVOLVED - 980K Wheel Loaders

Dear Caterpillar Product Owner:

The 3B-8391 Grease Fittings may need to be installed on the products listed below. The Steering Cylinder Group 318-8567 may include a pin that is missing this fitting. The fitting is necessary in order to properly lubricate this pin joint. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 31Aug2011 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 31Aug2011 Service Letter