PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRIC STARTING MOTOR ON CERTAIN 365C L, 365C L F, 385C, 385C FS, AND 385C L EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRIC STARTING MOTOR ON CERTAIN 365C L, 365C L F, 385C, 385C FS, AND 385C L EXCAVATORS

Usage:

SEBE9328-01

September 9, 2005
(Revised November 2005)
U-295
A-215
D-226
O-240

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRIC STARTING MOTOR ON CERTAIN 365C L, 365C L F, 385C, 385C FS, AND 385C L EXCAVATORS
1453		PI30847

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30847" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30847" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the September 9, 2005. Changes have been made to the Parts Disposition Section.

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COMPLETION DATE	TERMINATION DATE
March 31, 2006	September 30, 2006

PROBLEM

Engine oil may leak through the nose housing on the starter motor of certain 365C L, 365C L F, 385C, 385C FS, and 385C L Excavators, which could result in engine damage. The starter needs to be replaced.

AFFECTED PRODUCT

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Model	Identification Number
365CL	MCS00178-191, 193-204, 206-217, 219-225, 228
365CL	MCY00185-189
365C L	MEM00171-172, 174-199
385CL	EDA00189-216, 218-220
385C	MNZ00124-126
365C L	ELC00156-166
385C FS	EAM00264
365C L	FEN00117-119
385C	KBC00201-204, 207
385C	KKK00123
365C L F	PAR00250
385C L	SBE00168-177, 180
385C L	T2E00291-296, 298-300
385C FS	T2F00181-183
385C L	KGB00275-276

PARTS NEEDED

Dealers will need to order parts for this Program.

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Quantity	Part Number	Description
1	4N1059	GASKET
1	2727123	MOTOR GP-ELEC

ACTION REQUIRED

Remove the existing starter and replace it with a new 272-7123 Motor Group-Electric.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	1	0	0	0	0
NOTE: This is a 1-hour job.
NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report.

PARTS DISPOSITION

NOTE: All dealers are to make sure the outside of the shipping container is marked PI30847. Return all Electric Motor Groups and a copy of the claim to:

Caterpillar Inc.

Attn: Core Receiving, Dock 3
Dennis Brown - Rework
202 Cardinal Drive
Corinth, MS 38834 Return the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRIC STARTING MOTOR ON CERTAIN 365C L, 365C L F, 385C, 385C FS, AND 385C L EXCAVATORS

MODELS INVOLVED - 365C L, 365C L F, 385C, 385C FS, AND 385C L EXCAVATORS

Dear Caterpillar Product Owner:

Engine oil may leak through the nose housing on the starter motor of the products listed below, which could result in engine damage. The starter needs to be replaced.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated September 9, 2005 when scheduling this service. You will not be charged for the service performed.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to September 9, 2005 Service Letter