Unable to Subscribe Certain Cat® Product Link Assets Due to Mismatch in Ownership Data {7605, 7606}
- Machine Control and Guidance Products
- PRODUCT LINK (S/N: PL21-UP; PL51-UP; PL61-UP; PL71-UP)
Introduction
The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.
Problem
Dealers are unable to subscribe assets due to mismatch in ownership data between Equipment Data (ED) and Dealer Service Portal (DSP).
Solution
Caterpillar is aware of this problem, but an Interim Repair has not been defined. Dealers facing this issue may create a Dealer Solution Network (DSN) System Technology Service Request (SR) and reference this CPI to assist in identifying assets affected by this issue to drive a more rapid resolution. Include all relevant information in the description prior to submitting to Caterpillar.
Caterpillar Information System:
Procedure to Replace the Rotor Transmission Oil Cooler on Certain RM500B Reclaimer Mixers {1351, 1353, 1374} Procedure to Replace the Rotor Transmission Oil Cooler on Certain RM500B Reclaimer Mixers {1351, 1353, 1374}
New Transmission Cooler is Now Used on Certain RM500B Reclaimer Mixers {1353} New Transmission Cooler is Now Used on Certain RM500B Reclaimer Mixers {1353}
426F2 Backhoe Loader Engine Supplement Engine - Remove - Tier 2
Procedure to Correct C-series Compact Track Loaders, Multi Terrain Loaders and, Skid Steer Loaders that Slow Down to a Stop While Traveling {1913} Procedure to Correct C-series Compact Track Loaders, Multi Terrain Loaders and, Skid Steer Loaders that Slow Down to a Stop While Traveling {1913}
426F2 Backhoe Loader Power Train Rear Axle - Install
426F2 Back Hoe Loader Machine System Bank Valve (Loader) - Install
C175 Tier 4 Final Engines for Caterpillar Built Machines Auxiliary Water Pump - Remove and Install
New High-Pressure Fuel Pumps Are Now Used on Certain C175 Powered 793F, 794F, and 797F Machine Engines {1255, 1256} New High-Pressure Fuel Pumps Are Now Used on Certain C175 Powered 793F, 794F, and 797F Machine Engines {1255, 1256}
426F2 Back Hoe Loader Machine System Bank Valve (Loader) - Remove
Information Display May Revert to a Software Not Installed Screen on Certain M and L Medium Wheel Loaders {7490, 7610, 7620} Information Display May Revert to a Software Not Installed Screen on Certain M and L Medium Wheel Loaders {7490, 7610, 7620}
Check the Steering Tube Bracket on R2900G and R3000H Load Haul Dump Machines {4304} Check the Steering Tube Bracket on R2900G and R3000H Load Haul Dump Machines {4304}
Procedure to Rework the Heater Hold Down for Certain SE50 VT Asphalt Screeds {1408} Procedure to Rework the Heater Hold Down for Certain SE50 VT Asphalt Screeds {1408}
Certain Cat® Product Link Asset Legacy Devices Are Not Removed From Trimble Store After Auto Transfer in Dealer Service Portal to Next Gen Device When Installed {7606} Certain Cat® Product Link Asset Legacy Devices Are Not Removed From Trimble Store After Auto Transfer in Dealer Service Portal to Next Gen Device When Installed {7606}
Automatic Retarding Control Recommendations For Preventing Elevated Brake Oil Temperatures On Certain Articulated Trucks {1901, 3030, 3120, 3142, 3168, 425R, 7490} Automatic Retarding Control Recommendations For Preventing Elevated Brake Oil Temperatures On Certain Articulated Trucks {1901, 3030, 3120, 3142, 3168, 425R, 7490}
794 AC Off-Highway Truck Machine Systems Steering Lines
A Modification To The Return To Dig Harness Is Now Being Used On Certain Backhoe Loaders {1408} A Modification To The Return To Dig Harness Is Now Being Used On Certain Backhoe Loaders {1408}
New Machine Software Is Now Used on Certain Combination CCS7 Vibratory Compactors {7610, 7620} New Machine Software Is Now Used on Certain Combination CCS7 Vibratory Compactors {7610, 7620}
426F2 Backhoe Loader Engine Supplement Engine - Install - Tier 2
The Outside Diameter Maybe Incorrect on the 563-9214 Crankshaft Seal Installation Gp Used for Certain Engines {0701} The Outside Diameter Maybe Incorrect on the 563-9214 Crankshaft Seal Installation Gp Used for Certain Engines {0701}
An Improved Steering Adjustment Strut Is Now Used on Certain CUV102D, and CUV82 Utility Vehicles {4102, 4309, 4310, 4343} An Improved Steering Adjustment Strut Is Now Used on Certain CUV102D, and CUV82 Utility Vehicles {4102, 4309, 4310, 4343}
Ride Control Performance Improved On Certain F and F2 Series Backhoe Loaders {5077} Ride Control Performance Improved On Certain F and F2 Series Backhoe Loaders {5077}
C175 Tier 4 Final Engines for Caterpillar Built Machines Engine Oil Cooler - Remove and Install
The Hydraulic Lines Group is Improved on Certain 785G Off-Highway Trucks {4304} The Hydraulic Lines Group is Improved on Certain 785G Off-Highway Trucks {4304}
A New Oil Pan Gasket is Now Used for Certain C15 and C18 Machine Engines {1302, 7555} A New Oil Pan Gasket is Now Used for Certain C15 and C18 Machine Engines {1302, 7555}