PRODUCT IMPROVEMENT PROGRAM FOR UPDATING PRODUCT LINK FIRMWARE ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS EQUIPPED WITH PL631/PLE631 Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR UPDATING PRODUCT LINK FIRMWARE ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS EQUIPPED WITH PL631/PLE631

Usage:

TEBE5133-00

20Sep2016


U-485
A-355
D-419
O-419

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING PRODUCT LINK FIRMWARE ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS EQUIPPED WITH PL631/PLE631

7606 7620
PI32678
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32678" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32678" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

31Mar2017 30Sep2017

PROBLEM

Certain PL631 revision -06 radios need to have firmware updated due to a defect in the low level firmware. The defect can cause the radio to repeatedly reboot, resulting in loss of communication on the CAN/J1939. The radio can also remain locked and powered, resulting in possible battery drain. This failure will not be detected by CAT ET. The blue LED will remain lit on the radio beyond 30 seconds after Key-off. Once updated firmware (2016B or later) firmware is installed, this issue should no longer occur.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
3512C  LLA05084, 5095, 5145
G3306B  R6S01420, 4201
G3516 3RC01209

WPT01578
*******Group  2*******
3406C  4JK00126
3412  81Z05662, 10355, 18091
3412E  BFT00328
C13  KWJ03912
C15  C5H02683
C18 G4C03863

LNB01181
C27 DWB00577, 2430

T4Z00285
*******Group  3*******
120M  B9C01357-01358
120M 2 M9C00574

M9H00384-00385
12H  CBK01476
12K  JJA03208-03211
12M  B9200369-00388, 390-391, 393-400, 409, 411-413, 415-416
12M 3 N9B00241, 246, 250, 253-258, 261-264, 266-267, 270, 278

N9F00410, 441, 443, 446, 448-450, 464, 466-467, 469-476, 478-484, 486-487, 494, 499, 502
140M B9D04727-04730, 4747, 4749-4752, 4769-4773, 4780-4781

D9G01587, 1591, 1596-1597
140M 3 N9D00532, 535-550, 552, 554, 556-561, 563, 565, 570, 583, 585, 587-588, 590

N9J00366, 372-374, 383
330D L B6H00319

MWP02052
374F L  DNM00469, 471, 473
521B  F7B00347
950G II  AXX01515
950M  FTR00981
962L  MTN00162
966L  FRS00176
966M XE  P6C00945
972M XE  EDW00101, 751, 756, 779, 783
D6R  SSS00134-00138, 141-143, 145
D6R LGP  PPP00147
*******Group  4*******
1103A  LEZ06173
1104C-44TAG1/2  MMW01060
C3.3  EC500927
*******Group  5*******
924K  HJF00754
926M  LTE01073-01074, 1083-1095, 1097, 1099-1107, 1109, 1111-1114, 1116-1117, 1126-1128, 1133, 1135, 1139-1140, 1143, 1145-1157, 1159-1170, 1172, 1175-1177, 1179-1181, 1183-1190, 1192-1198, 1200-1208, 1210-1212, 1215-1218, 1220-1221, 1228, 1234, 1242, 1248, 1255-1258, 1261, 1901-1903, 1905, 1907-1911, 1913, 1917
930K  EYE00756
930M  KTG01025-01031, 1034-1044, 1046, 1048, 1051, 1053, 1056, 1058, 1063, 1065, 1067, 1069-1070, 1072-1076, 1078-1081, 1094-1095, 1097-1098, 1100-1101, 1116, 1602, 1608, 1613
938K  REP00454, 460
938M  J3R01139, 1148, 1171-1172, 1179, 1181, 1184, 1186, 1702-1704, 1709
D5K 2 LGP  KY200739, 742, 757
D5K 2 XL KW200524, 563-564

WT300156
M318D  P8L00574

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5128631 SFWR GP-A4032
1 5128658 SFWR GP-A4042
1 5161714 SFWR GP-A4032
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5128631 SFWR GP-A4032
1 5128658 SFWR GP-A4042
1 5161714 SFWR GP-A4032
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5128631 SFWR GP-A4032
1 5128658 SFWR GP-A4042
1 5161714 SFWR GP-A4032
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 5128631 SFWR GP-A4032
1 5128658 SFWR GP-A4042
1 5161714 SFWR GP-A4032
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 5128631 SFWR GP-A4032
1 5128658 SFWR GP-A4042
1 5161714 SFWR GP-A4032
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

NOTE: Refer to Image 1 below for Non-Caterpillar Products with PL631 installed. For Non-Caterpillar Products, this program applies only for the products that are listed in Image 1. File the warranty claim using 99Z00015 as the serial number.

NOTE: Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.
Image1

OWNER NOTIFICATION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 1

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 2

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 3

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 4

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job for Group 5


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING PRODUCT LINK FIRMWARE

MODELS INVOLVED - CERTAIN PRODUCTS AND NON-CATERPILLAR PRODUCTS EQUIPPED WITH REVISION -06 PL631/PLE631 RADIOS

Dear Cat Product Owner:

The Product Link software needs to be updated on the products listed below. The existing PL631 rev -06 radio can enter into a continuous rebooting cycle which can cause loss of communication and possible battery drain. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 20Sep2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 20Sep2016 Service Letter


Rework Procedure


 
Prior to visiting the machine or engine:

1. Download all necessary firmware to update the PL631 device and PLE601 device if present.
Image1.1.1
 
At the machine/engine:

2. Update the PLE601 ECM firmware if PLE601 is present to 2016B or newer firmware.

3. Update the PL631 radio firmware to 2016B or newer firmware.

Note: Refer to REHS8850 - Flash the PLE641 or PLE631 Product Link System Using Winflash for assistance with flashing a PLE631 system.

Note: Refer to REHS9111 - Flash the PL641 or the PL631 Using Winflash for assistance flashing a PL631 PRO radio installation
 
 

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