PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEAT EXCHANGER FRAME ON CERTAIN C18 MARINE ENGINES WITH A 1136 HP RATING Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEAT EXCHANGER FRAME ON CERTAIN C18 MARINE ENGINES WITH A 1136 HP RATING

Usage:

TEBE5002-01

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25Oct2016

(Revised 20Jun2017)

U-561

A-402

D-475

O-473

TM-8

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEAT EXCHANGER FRAME ON CERTAIN C18 MARINE ENGINES WITH A 1136 HP RATING
1379		PS53329

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53329" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 25Oct2016 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

30Apr2018

PROBLEM

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Elevated Jacket Water temperatures may occur while operating near the high ambient temperature limit. This may result in the E017 or E361 High Engine Coolant Temperature Event Code.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C18	JLE00101-00102, 104-106, 108, 113, 121, 144, 146, 158, 160, 164, 169, 197-199, 201, 206-207, 213, 225-226, 229, 231-235, 241, 244, 247, 254, 259, 263-272, 277-279, 281-283, 285-287, 290-291, 294, 299, 302-303, 305, 308, 311-313, 319, 321, 326, 329, 334-335, 339-340, 345, 347, 350-356, 358-360, 367, 371, 385-386, 389-390, 397-398, 409, 415-416, 418-423, 425, 428, 434-435, 437, 439-440, 443, 447, 5007, 5011, 5017, 5021-5023, 5029, 5036-5038, 5040-5041, 5047, 5049, 5052-5053, 5056, 5060, 5062-5065, 5067, 5069, 5071, 5074-5077, 5081-5082, 5085, 5087-5088, 5092, 5110, 5112-5114, 5116, 5123, 5134-5141, 5144-5147, 5149-5150, 5153, 5162-5163, 5165-5171, 5175, 5187-5188, 5192-5195, 5197, 5199, 5201, 5206-5208, 5211-5212, 5214-5216, 5220, 5222-5223, 5226-5227, 5229-5231, 5233-5234, 5237-5239, 5241-5249, 5251-5252, 5254, 5256-5257, 5262-5263, 5265, 5269, 5284, 5291, 5303-5304, 5306, 5319, 5322, 5324, 5330-5331, 5343-5344, 5347, 5358, 5362-5367, 5372, 5382, 5393, 5396

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*******Group 2*******

C18

JKX01303-01305, 1308, 1310, 1312, 1314-1316, 1325, 1328-1338, 1346-1347, 1349, 1351, 1353, 1356-1357, 1359, 1361-1363, 1365-1371, 1375-1376, 1378-1380, 1383-1386, 1388-1393, 1395-1396, 1398, 1401-1414, 1416, 1418, 1422, 1425, 1428-1429, 1433-1434, 1436-1439, 1441-1455, 1457-1460, 1466-1470, 1472-1474, 1476-1481, 1484, 1486, 1489-1491, 1493-1497, 1499-1502, 1504-1505, 1507-1511, 1515, 1517, 1520, 1522, 1524-1525, 1527, 1530-1536, 1539-1541, 1544, 1547, 1550-1553, 1555, 1557-1568, 1570, 1572, 1574-1580, 1582-1584, 1587, 1589, 1591-1592, 1596-1597, 1599-1600, 1603-1605, 1607-1610, 1612-1613, 1617, 1620, 1632, 1634-1635, 1637, 1639-1641, 1643-1645, 1647-1652, 1655, 1657-1662, 1664-1679, 1681-1684, 1687, 1690-1692, 1695, 1697-1699, 1701, 1703, 1707-1708, 1710, 1712-1713, 1715-1717, 1719-1720, 1723, 1725-1734, 1737, 1739-1740, 1742-1745, 1748, 1750, 1752, 1755-1756, 1758-1759, 1761-1762, 1764, 1766-1768, 1772, 1775-1781, 1783, 1785-1787, 1789, 1792-1804, 1806-1825, 1827-1837, 1841, 1845, 1847, 1851-1852, 1855, 1868, 1871-1872, 1874-1876, 1881, 1884, 1886-1892, 1894, 1896-1898, 1901-1905, 1908-1909, 1911-1923, 1925, 1927-1931, 1934, 1942, 1949-1959, 1961, 1963, 1966, 1972-1973, 1975-1981, 1983

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3S9643	SEAL-LIP TYPE
1	1255594	SEAL-PLATE
1	1255595	SEAL-PLATE
2	1255600	SEAL-PLATE
4	2027530	SEAL
1	2047844	SEAL-O-RING
2	2147568	SEAL-O-RING-STOR
1	2287090	SEAL-O-RING-ORFS
1	2669516	PLATE-CHANNEL
1	3745493	PLATE-END
1	4953930	FRAME AS-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3S9643	SEAL-LIP TYPE
1	1255594	SEAL-PLATE
1	1255595	SEAL-PLATE
2	1255600	SEAL-PLATE
4	2027530	SEAL
1	2047844	SEAL-O-RING
2	2147568	SEAL-O-RING-STOR
1	2287090	SEAL-O-RING-ORFS
1	2669516	PLATE-CHANNEL
1	3745493	PLATE-END
1	4953930	FRAME AS-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1) Perform Troubleshooting, UENR3363, "Coolant Temperature Is High".

2) Ensure sea water pressure at the suction of the sea water pump exceeds -24kPag at rated speed.

3) Ensure sea water pressure at the discharge of the gear cooler is less than 50kPag at rated speed.

If the result of these 3 tests with applied corrections (if needed) is that the Engine Coolant temperature is greater than 102?C (215?F), install a new heat exchanger frame using the following steps.

4) Drain coolant and remove heat exchanger. Use RENR2389 for disassembly and assembly procedures.

5) Disassemble and discard the 2 rear plates that mate with the frame.

6) Assemble tubes, plugs, regulator, and elbow.

7) Install new seals on the fuel cooler plates, if required.

8) Assemble the 2 new rear plates, 22 jacket water plates and 4 fuel
cooler plates to the frame.

9) Complete installation and final checks.

10) Attach a Product Status Report (PSRPT) to warranty claim.

If the vessel has an engine that requires a new frame and there is another engine in the same vessel, install the new frame on the other engine as well.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-1000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1
Note: An additional 13.0 hours is allowed for in hull repairs. Reasonable Travel Time and Mileage is allowed. For other engine that is serviced in the same vessel, please reference the other engine serial number in this claim story.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-1000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 2
Note: An Additional 13.0 hours is allowed for in hull repairs. Reasonable Travel Time and Mileage is allowed. For other engine that is serviced in the same vessel, please reference the other engine serial number in this claim story.