PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING EYE RETAINER ON CERTAIN DYNAMIC GAS BLENDING (DGB) EQUIPPED 3512C OIL WELL SERVICE ENGINES AND SPF343C TRAILER MOUNTED PUMPERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING EYE RETAINER ON CERTAIN DYNAMIC GAS BLENDING (DGB) EQUIPPED 3512C OIL WELL SERVICE ENGINES AND SPF343C TRAILER MOUNTED PUMPERS

Usage:

TEBE4969-00

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19Oct2016

U-556

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING EYE RETAINER ON CERTAIN DYNAMIC GAS BLENDING (DGB) EQUIPPED 3512C OIL WELL SERVICE ENGINES AND SPF343C TRAILER MOUNTED PUMPERS
1122 1250		PI32692

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32692" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32692" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2017	31Oct2017

PROBLEM

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The lifting eye retainer needs to be replaced and DGB gas tube inspected for damage on certain DGB equipped 3512C Oil Well Service Engines and SPF343C Trailer Mounted Pumpers. The current lifting eye retainer does not provide sufficient retention force to the lifting eye. This could allow the lifting eye to come loose and contact the gas tube. Contact over a period of time could rub a hole in the tube causing a gas leak.

AFFECTED PRODUCT

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Model	Identification Number
3512C	R1A00335, 346, 362, 364, 369-370, 384, 586, 756, 804, 810-812, 884-885, 897, 913, 1012, 1016, 1020, 1023, 1059, 1062, 1121, 1150-1151, 1153, 1169, 1196, 1200-1201, 1208, 1222, 1282-1283, 1285, 1287, 1291, 1303-1304, 1317, 1322, 1372, 1375, 1377, 1420, 1425, 1428, 1446, 1514-1515, 1537-1540, 1542-1549, 1552, 1554-1555, 1557-1559, 1562-1563, 1565-1575, 1581, 1584-1587, 1589-1590, 1593, 1595-1596, 1600, 1613, 1618, 1623-1625, 1628, 1630-1633, 1635-1641, 1643-1645, 1647-1663, 1665-1666, 1668, 1670, 1672-1675, 1692, 1699, 1701-1702, 1704, 1706, 1708, 1712-1713, 1715-1716, 1721, 1725-1726, 1729-1730, 1740, 1742, 1745, 1775, 1788, 1799, 1803-1805, 1808-1856, 1865-1876, 1878-1889, 1891, 1893-1894, 1897, 1899, 1905, 1917-1928, 1930, 1932, 1934-1938, 1940-1943, 1946
3512C HD	WF300128, 132, 138, 144, 152, 158-159, 162, 178, 181, 186, 189-190, 192, 194, 196, 198, 200-201, 288-290, 292, 295, 299, 302-303, 305, 308, 315, 317-319, 322, 328, 330, 333, 337-339, 342-344, 348, 433, 436, 438, 443, 454, 458
SPF343C	RTX00135, 236, 340, 343, 361, 366-367, 373, 375, 390, 411, 414, 497-498, 507-509, 539-540, 553, 560-561, 568, 605, 610, 626-627, 633-634, 652, 656, 708, 735, 743, 794-799, 803, 806-808, 818, 820-824, 837, 935-954

PARTS NEEDED

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Qty	Part Number	Description
2	0S0509	BOLT
2	5P1075	WASHER-HARD
3	1439607	STRAP-CABLE
1	2095241	RETAINER-EYE
1	2640567	GROMMET
1	4360504	TUBE AS (if needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace existing lifting eye retainer with the part numbers and quantities listed below:

1 - 2095241 Retainer
1 - 2640567 Grommet
3 - 1439607 Straps
2 - 0S0509 Bolts
2 - 5P1075 Washers

Inspect gas tube for damage associated with contact from lifting eye. If there are any signs of wear other than paint missing then replace the gas tube with 436-0504 Gas Tube Assembly.

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Image1

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
An additional 0.5 hour is allowed if the gas tube is replaced

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING EYE RETAINER

MODELS INVOLVED - CERTAIN DYNAMIC GAS BLENDING (DGB) EQUIPPED 3512C OIL WELL SERVICE ENGINES AND SPF343C TRAILER MOUNTED PUMPERS

Dear Cat Product Owner:

The lifting eye retainer needs to be replaced and gas tube inspected on the products listed below. The existing lifting eye retain can allow lifting eye to come into contact with gas tube and potentially cause the tube to leak. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 19Oct2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 19Oct2016 Service Letter