PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN C13 AND C15 TRUCK ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN C13 AND C15 TRUCK ENGINES

Usage:

REBE6822-00

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26Jan2011

U-32

A-23

TT-5

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*Priority*	PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN C13 AND C15 TRUCK ENGINES
1901 1920		PI31837

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31837" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31837" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jul2011	31Jan2012

PROBLEM

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The existing engine software may, in some applications, limit the regeneration system function. The engine software needs to be updated to address these conditions.

AFFECTED PRODUCT

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Model	Identification Number
C13	LEE00174, 536, 545, 619, 664, 823, 829, 837, 848, 869, 888, 1019, 1039, 1046-1052, 1058, 1063, 1066-1068, 1070, 1076, 1094, 1101, 1106, 1113, 1123, 1128, 1134, 1157, 1161, 1169, 1173, 1177-1178, 1185-1186, 1189, 1192, 1196, 1198, 1203, 1208-1209, 1212, 1214, 1216, 1218-1219, 1221, 1223, 1227, 1232-1233, 1235-1237, 1247-1248, 1265, 1273, 1283, 1285-1287, 1308, 1347, 1363, 1367, 1374-1375, 1377, 1406, 1410, 1419, 1424-1425, 1444, 1455, 1466, 1471, 1475, 1483, 1525-1526, 1543-1544, 1554, 1557-1558, 1585, 1603, 1631, 1636, 1651, 1666, 1727, 1733, 1827, 1846, 1865, 1894, 1903, 1920, 1922-1923, 1931, 1934, 1939, 1942, 1956, 1965, 1968, 1982, 1985, 1997, 2000, 2028, 2040, 2057, 2063, 2077, 2084, 2092, 2105, 2108, 2141, 2148-2149, 2154, 2166-2167, 2169, 2180, 2184, 2199, 2211, 2249, 2270, 2304, 2463, 2466, 2497, 2503, 2509, 2635, 2653, 2667, 2675, 2708, 2713, 2715, 2718, 2723, 2736, 2766, 2768, 2795, 2799, 2812, 2821, 2852, 2856, 2858, 2873, 2907, 2924, 2966, 2985, 3001, 3056, 3082, 3088, 3095, 3111, 3127, 3132, 3140, 3145, 3153, 3189, 3230, 3296, 3311, 3338, 3341-3342, 3389, 3427, 3477, 3534, 3586, 3621, 3624, 3723, 3757, 3759, 3788, 3816, 3840, 3899, 3904, 4025, 4037, 4079, 4105, 4127, 4146-4147, 4195, 4206, 4312, 4379, 4388, 4402, 4408, 4414, 4421, 4437, 4454, 4465, 4521, 4560, 4598, 4644, 4646, 4662, 4669, 4672, 4675, 4680, 4682, 4684, 4696, 4706, 4751, 4764, 4772, 4777, 4783, 4787, 4807, 4822, 4827, 4908, 4929, 4944, 4971, 4983-4984, 5047, 5143, 5191, 5195, 5214, 5245, 5247-5249, 5252, 5254, 5256, 5262, 5275, 5281, 5289, 5291, 5294, 5302, 5309, 5319, 5323, 5334, 5339, 5343, 5348-5349, 5376, 5400-5401, 5409, 5413, 5423, 5429, 5436, 5439, 5447, 5450, 5461, 5483, 5578, 5622, 5624, 5636, 5652, 5656, 5670, 5674, 5681, 5684, 5686, 5691, 5697, 5700, 5702, 5711, 5768-5769, 5779, 5781, 5787, 5853, 5864, 5877, 5879, 5884, 5942, 5995, 6004, 6008, 6015, 6052, 6086, 6101, 6114, 6127, 6133, 6138, 6153, 6158, 6167, 6184, 6186, 6200, 6202, 6204, 6210, 6212, 6236, 6250, 6282, 6284, 6361, 6363, 6373, 6378, 6397, 6399, 6420, 6438, 6441, 6457, 6462, 6495, 6528, 6534, 6548, 6600, 6623, 6627, 6629, 6654, 6672, 6745, 6797, 6812, 6820, 6831, 6835, 6843, 6848, 6857, 6957, 6986, 7004, 7009, 7012, 7021, 7024, 7130, 7171-7172, 7185, 7191, 7257, 7264, 7269, 7281, 7283, 7293, 7300, 7322, 7357, 7362, 7383, 7436, 7450, 7469, 7505, 7527-7528, 7538, 7542, 7561, 7574, 7619, 7659, 7713, 7786, 7805, 7812, 7833, 7843, 7899, 7993, 8025, 8027, 8034, 8038-8039, 8043, 8048, 8052, 8056, 8067-8068, 8086, 8102, 8108, 8110, 8124, 8147, 8163, 8168, 8171, 8174, 8177, 8180-8181, 8183, 8185, 8197, 8220, 8223-8224, 8231, 8233, 8252, 8262, 8286, 8290, 8486, 8506, 8543, 8584, 8587-8588, 8608, 8642, 8657, 8710, 8956, 8960, 8966, 8968, 8972, 8975, 9000, 9019, 9071, 9102, 9104, 9120, 9188, 9196, 9212, 9215, 9223, 9283, 9305, 9311, 9352, 9368, 9413, 9706, 9729, 9751, 9801, 9803-9804, 9815, 9819, 9821, 9834, 9924, 9927, 9956, 9960, 9962, 9964-9965, 9977, 9982, 9985, 10010, 10013, 10023, 10030, 10063, 10069, 10092, 10100, 10109, 10129, 10134, 10149, 10190, 10216, 10239, 10269, 10271-10273, 10284, 10288-10290, 10294, 10300-10301, 10303, 10316, 10330, 10345, 10347, 10350, 10390-10391, 10437, 10440, 10443, 10446, 10458, 10466, 10477-10479, 10482-10485, 10518, 10556-10558, 10582, 10584, 10586-10588, 10642, 10672-10677, 10684, 10703, 10712, 10731, 10741-10742, 10784, 10826-10827, 10872, 10904, 10907, 10910, 10914, 10954, 10966, 10972, 10986, 11002, 11005, 11015, 11019, 11031, 11039, 11106, 11253, 11278, 11338, 11406, 11437, 11508, 11512, 11518, 11583, 11665, 11691, 11726, 11754, 11759, 11786, 11829, 11842-11845, 11887, 11893, 11924, 11932-11933, 11937, 11961, 11969, 11972, 11981, 11993, 12079, 12084, 12094, 12100-12101, 12126, 12128, 12142, 12147, 12154, 12165, 12168, 12184, 12193, 12197, 12238, 12261, 12302, 12305, 12323, 12327, 12344, 12346, 12352, 12379, 12411, 12433, 12435, 12442, 12464, 12471, 12503, 12510, 12527, 12542, 12548, 12577, 12586, 12590, 12608, 12616, 12622, 12670, 12725, 12872, 12907, 12921, 12928, 13015, 13025, 13039, 13129, 13136, 13206, 13209, 13237, 13337, 13343, 13346, 13364, 13367, 13383, 13412, 13453, 13471, 13474, 13744, 13846, 13854, 13960, 13986, 14150, 14163-14164, 14197, 14340, 14362, 14398, 14467, 14473, 14488, 14500, 14507-14508, 14574, 14579, 14583, 14619, 14623, 14656, 14720, 14725, 14729, 15000, 15062, 15089, 15123, 15132, 15155, 15159, 15161-15162, 15174-15175, 15185, 15209, 15213, 15223, 15239, 15369, 15376, 15397, 15399, 15401, 15425, 15503, 15576, 15610, 15653, 15660, 15693, 15713, 15725, 15780, 15816, 15823, 15830, 15852, 15856, 15866, 15873, 15877, 15884, 15906, 15919, 15921, 15924-15925, 15949, 15957, 16009, 16012, 16034-16035, 16044, 16058, 16089, 16095, 16105, 16125, 16159, 16168, 16179, 16234, 16286, 16329, 16343, 16354, 16374, 16376, 16550, 16671-16672, 16722, 16733, 16747, 16774, 16825, 16888, 16891, 16911-16912, 16950, 17030, 17039-17040, 17050, 17083, 17114, 17135, 17149, 17167, 17201, 17223, 17246, 17301, 17321, 17344, 17363, 17367, 17377, 17403, 17410, 17471-17472, 17483, 17579, 17589, 17598, 17617-17618, 17624, 17639-17640, 17642-17643, 17814, 17829, 17846, 17879, 17922, 17942, 17964, 18047, 18092, 18199, 18244, 18268, 18287, 18293, 18295, 18313, 18349, 18351, 18355, 18377, 18391, 18420, 18426, 18445, 18451, 18459, 18478-18479, 18486, 18489, 18530-18531, 18534, 18663, 18675, 18682, 18751, 18759, 18765, 18786, 18833, 18874, 18944, 18950, 18958, 18960, 18968-18970, 18972, 18976-18977, 18987, 18994, 19031, 19093, 19123, 19126-19127, 19132, 19147, 19234, 19262, 19271, 19378, 19413, 19477, 19585, 19621, 19651, 19687, 19690, 19698, 19701, 19703, 19710-19711, 19714, 19737-19738, 19753, 19755, 19810, 19827, 19903, 20003, 20012, 20035, 20047, 20153, 20179, 20227, 20247, 20267, 20272, 20279, 20316, 20330, 20337, 20357, 20360, 20369, 20371, 20376, 20378, 20383, 20415, 20417-20418, 20420, 20530, 20539, 20541, 20574, 20586, 20636, 20671, 20683, 20700, 20704, 20716-20718, 20721, 20785, 20798, 20800, 20806-20807, 20811-20812, 20815-20816, 20818-20819, 20823, 20826, 20833, 20837, 20839, 20860, 20878, 20902, 20919, 20922, 20977, 20988, 21048, 21098, 21150, 21154, 21157, 21164, 21185, 21197, 21200, 21202, 21208, 21212, 21214, 21217, 21221, 21227, 21231, 21281, 21388, 21488, 21511, 21516, 21519, 21524, 21546, 21549-21550, 21562, 21568, 21581, 21592, 21594, 21596, 21598, 21601, 21635, 21637-21638, 21641, 21650, 21656, 21699, 21716-21717, 21770, 21799, 21812, 21843, 22008, 22084, 22092, 22120-22121, 22130, 22136-22137, 22155, 22157, 22190, 22209, 22211, 22242, 22312, 22316, 22332, 22392, 22426, 22429, 22435, 22438, 22446, 22460, 22465, 22562, 22659, 22722, 22739, 22770, 22801, 22809, 22820, 22844, 22858, 22860, 22870, 22874, 22952, 22980, 23000, 23004, 23015, 23024, 23029, 23067-23069, 23082, 23092, 23106, 23111, 23126, 23141, 23144, 23155, 23172, 23200, 23207, 23214, 23241, 23256, 23260, 23262, 23264, 23274-23275, 23282-23283, 23285, 23296, 23310, 23315, 23317, 23376, 23379, 23392, 23396, 23466, 23476, 23549, 23561, 23688, 23758, 23883, 23886, 23888-23889, 23891-23892, 23900, 23906, 23953, 23994, 24001, 24043, 24050, 24072, 24207, 24281, 24293-24294, 24296, 24298, 24328, 24360, 24409, 24412, 24424, 24473, 24642, 24648-24650, 24671, 24718, 24761, 24767
C15	SDP00168-00169, 544, 611, 619-620, 623-624, 639, 776, 783, 849, 868, 1108, 1155, 1221, 1246-1247, 1249, 1274, 1302, 1304, 1329, 1398, 1400, 1410, 1413, 1422, 1435, 1526, 1532-1533, 1536, 1543, 1554-1555, 1557, 1576, 1604, 1638, 1674, 1713-1714, 1722, 1739, 1747, 1749, 1782, 1818, 1822, 1850, 1912, 1945-1946, 1955, 1967, 1973, 1982, 2031, 2044, 2118, 2201, 2205-2207, 2232, 2249, 2262, 2300, 2324, 2329, 2377, 2490, 2498, 2524, 2550, 2555, 2588-2589, 2598, 2614, 2624, 2703, 2705, 2760, 2766, 2774, 2782, 2787, 2791, 2803, 2811, 2815, 2827, 2885, 2888, 2891, 2895, 2937, 2944, 2965, 2969, 2976, 2983, 2993, 2998, 3000, 3004-3005, 3012, 3032-3033, 3061, 3072, 3078, 3086, 3094, 3097, 3103, 3137, 3188, 3192, 3200, 3204, 3212, 3216-3217, 3240, 3247, 3287, 3294, 3306-3308, 3317, 3325, 3330, 3346, 3407, 3423, 3513, 3515-3516, 3518, 3524, 3537, 3539, 3562, 3566, 3578, 3624, 3651, 3665, 3702, 3704, 3713, 3751, 3759-3760, 3764, 3798, 3809, 3824, 3865, 3878, 3891, 3898, 3909, 3925, 3945, 3956, 3973, 4045, 4058, 4107, 4129, 4149, 4153, 4169, 4182, 4185, 4217, 4244, 4269, 4298, 4324, 4343-4344, 4360, 4376, 4379, 4382, 4416-4417, 4428, 4470, 4474, 4476, 4506, 4512, 4520, 4568, 4631, 4634, 4681, 4693, 4702, 4712, 4724, 4730-4731, 4754-4755, 4772, 4883, 4910, 4912, 4922-4923, 4933, 4967, 4971, 4991, 5005-5006, 5013, 5015, 5040-5041, 5050, 5093, 5112, 5114, 5125, 5129, 5133, 5208, 5240, 5246, 5251, 5254-5255, 5257, 5266, 5271-5272, 5275, 5286, 5294, 5347, 5369, 5409, 5435, 5471, 5491, 5504, 5536, 5586, 5605, 5610, 5627, 5635, 5642, 5647, 5658, 5671, 5677, 5680, 5687, 5709, 5715, 5723, 5732, 5740, 5745, 5764, 5771, 5783, 5792, 5801, 5803-5804, 5812, 5820, 5834, 5841, 5852, 5873, 5895, 5912, 5923, 5925, 5937-5938, 5959, 5969, 5973, 5984, 5987, 5999, 6005, 6012, 6017, 6024, 6035, 6041, 6047, 6049, 6051, 6057-6058, 6060, 6075, 6078, 6082, 6095, 6104, 6119, 6123, 6188, 6222, 6235, 6277, 6331, 6351, 6428, 6572, 6592, 6682, 6688, 6704, 6771, 6827, 6881, 6890, 6984, 6991, 7060, 7086, 7091, 7231, 7300, 7304, 7308, 7330, 7332, 7334, 7336, 7342, 7346, 7354, 7357, 7359, 7408, 7412, 7537, 7539, 7597, 7602, 7607, 7661, 7669, 7683, 7706, 7712, 7715, 7726, 7746, 7754, 7762, 7785, 7798, 7801, 7814, 7839, 7848, 7870, 7889, 7987, 7997, 8013, 8114, 8147, 8183-8184, 8186, 8291, 8295, 8298, 8348, 8375, 8457, 8536, 8542, 8552, 8601, 8669, 8681, 8713, 8736, 8748, 8752, 8770, 8867, 8887, 8945, 8987, 9013, 9021, 9033, 9038, 9044, 9069, 9072, 9087, 9098, 9102, 9150, 9222, 9251, 9270, 9304, 9379, 9400, 9433, 9443, 9468, 9476-9477, 9500, 9503, 9523, 9533, 9565, 9576, 9585, 9593, 9607-9608, 9640, 9677, 9679, 9709, 9738-9739, 9755-9756, 9779, 9781, 9788, 9826, 9840, 9872, 9952, 9956, 9969, 9977, 10026, 10084, 10094, 10096, 10107, 10123, 10142, 10156, 10158, 10166, 10297, 10301, 10314, 10317-10318, 10327, 10350, 10396, 10535, 10583, 10625, 10659, 10672, 10722, 10836, 10838, 10845-10846, 10875-10876, 10897, 10914, 10997, 11064, 11099, 11107, 11109, 11143, 11153, 11176, 11512, 11540, 11647, 11664, 11671, 11696, 11727, 11755, 11765, 11768, 11773, 11780, 11817, 11830, 11839, 11868, 12063, 12096, 12098, 12101, 12108, 12231, 12238, 12279, 12287, 12293, 12358, 12490, 12662, 12718, 12897, 12912, 12960, 13005, 13044, 13085-13086, 13095, 13098, 13156, 13252, 13301, 13374, 13378, 13422, 13429, 13457, 13553, 13566, 13600-13601, 13696, 13719, 13737, 13750, 13796, 13830, 13838-13839, 13873, 13983, 14071, 14241, 14286, 14345, 14487, 14501, 14522, 14675, 14847, 14855, 14877, 14903, 14918, 14921, 14938, 14955, 14969, 14974, 14982, 14998, 15013, 15089, 15107, 15127, 15131, 15153, 15161, 15196, 15207, 15270, 15287, 15339, 15353, 15371, 15399, 15447, 15502, 15675, 15800, 16000, 16077, 16105, 16249, 16307, 16504-16505, 16532, 16761, 16786, 16807, 16847, 16907, 16919, 16929, 16946, 16957, 16962, 16970, 16978, 16981, 17022, 17118, 17287, 17389, 17679, 17800, 17890, 17895, 17909, 17919, 17941, 17954, 17971, 18142, 18156, 18222, 18279, 18329, 18479, 18502, 18555, 18601, 18623, 18631, 18748, 18909-18910, 19066, 19354, 19358, 19504, 19529, 19552, 19634, 19681, 19686, 19694, 19697, 19700, 19808, 20000, 20007, 20188, 20223, 20248, 20524, 20546, 20687, 20722, 20742, 20845, 20969, 21362, 21453, 21625, 21647, 21692, 21856, 21862, 21866, 21872, 21878, 21880, 21967, 21975, 21990, 21993, 22001-22003, 22006, 22008, 22026, 22029, 22301, 22357, 22382, 22396, 22430, 22457, 22459-22466, 22468-22471, 22473-22474, 22479, 22484, 22541, 22558, 22577-22578, 22601-22602, 22620-22621

PARTS NEEDED

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Qty	Part Number	Description
1	3651126	SOFTWARE GP-ELEK (As Required)
1	3651127	SOFTWARE GP-ELEK (As Required)
1	3651128	SOFTWARE GP-ELEK (As Required)
1	3651129	SOFTWARE GP-ELEK (As Required)
1	3651130	SOFTWARE GP-ELEK (As Required)
1	3651131	SOFTWARE GP-ELEK (As Required)
1	3651132	SOFTWARE GP-ELEK (As Required)
1	3651133	SOFTWARE GP-ELEK (As Required)
1	3651134	SOFTWARE GP-ELEK (As Required)
1	3651135	SOFTWARE GP-ELEK (As Required)
1	3651136	SOFTWARE GP-ELEK (As Required)
1	3651137	SOFTWARE GP-ELEK (As Required)
1	3651138	SOFTWARE GP-ELEK (As Required)
1	3651139	SOFTWARE GP-ELEK (As Required)
1	3651140	SOFTWARE GP-ELEK (As Required)
1	3651141	SOFTWARE GP-ELEK (As Required)
1	3651142	SOFTWARE GP-ELEK (As Required)
1	3651143	SOFTWARE GP-ELEK (As Required)
1	3651144	SOFTWARE GP-ELEK (As Required)
1	3651145	SOFTWARE GP-ELEK (As Required)
1	3651146	SOFTWARE GP-ELEK (As Required)
1	3651147	SOFTWARE GP-ELEK (As Required)
1	3651148	SOFTWARE GP-ELEK (As Required)
1	3651149	SOFTWARE GP-ELEK (As Required)
1	3651150	SOFTWARE GP-ELEK (As Required)
1	3651152	SOFTWARE GP-ELEK (As Required)
1	3651153	SOFTWARE GP-ELEK (As Required)
1	3651154	SOFTWARE GP-ELEK (As Required)
1	3651155	SOFTWARE GP-ELEK (As Required)
1	3651156	SOFTWARE GP-ELEK (As Required)
1	3651160	SOFTWARE GP-ELEK (As Required)
1	3651161	SOFTWARE GP-ELEK (As Required)
1	3651162	SOFTWARE GP-ELEK (As Required)
1	3651163	SOFTWARE GP-ELEK (As Required)
1	3651164	SOFTWARE GP-ELEK (As Required)
1	3651165	SOFTWARE GP-ELEK (As Required)
1	3651166	SOFTWARE GP-ELEK (As Required)
1	3651167	SOFTWARE GP-ELEK (As Required)
1	3651168	SOFTWARE GP-ELEK (As Required)
1	3651169	SOFTWARE GP-ELEK (As Required)
1	3651170	SOFTWARE GP-ELEK (As Required)
1	3651171	SOFTWARE GP-ELEK (As Required)
1	3651172	SOFTWARE GP-ELEK (As Required)
1	3651173	SOFTWARE GP-ELEK (As Required)
1	3651174	SOFTWARE GP-ELEK (As Required)
1	3651175	SOFTWARE GP-ELEK (As Required)
1	3651176	SOFTWARE GP-ELEK (As Required)
1	3651177	SOFTWARE GP-ELEK (As Required)
1	3651178	SOFTWARE GP-ELEK (As Required)
1	3651179	SOFTWARE GP-ELEK (As Required)
1	3651180	SOFTWARE GP-ELEK (As Required)
1	3651181	SOFTWARE GP-ELEK (As Required)
1	3651182	SOFTWARE GP-ELEK (As Required)
1	3651183	SOFTWARE GP-ELEK (As Required)
1	3651184	SOFTWARE GP-ELEK (As Required)
1	LABEL	LABEL (As Required)
1	SWITCH	SWITCH (As Required)

ACTION REQUIRED

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NOTE: A CARB field update label must be applied to the engine when performing this update. An initial quantity of CARB field update labels was sent to dealers located in California. For additional labels as needed, refer to the attached Rework Procedure for the ordering procedure.

1. Select the correct software and download the file from SISWeb.

2. Flash the software into the engine Electronic Control Module (ECM).

3. Program the Low Idle Engine RPM to 700 RPM.

4. If this is a PTO application an optional switch may be installed. See special instruction REHS5039 to determine if the optional switch is needed and for proper installation of the "Auto" PTO Regen feature.

5. Apply the CARB field update label to the engine.

NOTE: When performing Regen system special tests using Cat ET, engine RPM must be stable for at least 60 seconds for the tests to initialize.

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OWNER NOTIFICATION

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U.S. owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
For PTO applications, $20.00 is allowed for the switch, wiring, and connectors needed. The switch needed is an on/off switch which can be acquired locally (typically from OEM). A maximum of an additional 1.5 hours will be allowed for installation of the ON/OFF Switch.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - UPDATING THE ENGINE SOFTWARE ON TRUCK ENGINES

MODELS INVOLVED - C13 and C15 Truck Engines

Dear Caterpillar Product Owner:

The engine software needs to be updated on the products listed below. The updated software will provide improved reliability of the regeneration system. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 26Jan2011 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 26Jan2011 Service Letter

Rework Procedure

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CARB Field Fix Label Ordering Information:

1. Begin at the SISWeb home page. The address is https://sis.cat.com

2. From the SISWeb home page, select the Engine Technical Marketing Information - TMI Link.

3. Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4. Press the "Retrieve Data" button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label - Click Here!". This will direct the user to the Large Power Systems Division Home page.

7. Click on the Request Additional CARB Field Fix Labels link.

Image1.1.1

8. Complete the dealer name and address information.

Image1.2.1

9. Complete the remaining fields with an asterisk.

10. Select the number of this Priority Program in the field titled "Reason for Field Fix label request." It is also very important to mark the quantity of labels needed.