PRODUCT SUPPORT PROGRAM FOR REPLACING THE PURGE AIR SOLENOID AND POSSIBLY THE PURGE AIR CHECK VALVE ON CERTAIN 2007 C9 ENGINES INSTALLED IN MASS TRANSIT BUSES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PURGE AIR SOLENOID AND POSSIBLY THE PURGE AIR CHECK VALVE ON CERTAIN 2007 C9 ENGINES INSTALLED IN MASS TRANSIT BUSES

Usage:

REBE5614-00

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11Nov2009

U-385

TT-44

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE PURGE AIR SOLENOID AND POSSIBLY THE PURGE AIR CHECK VALVE ON CERTAIN 2007 C9 ENGINES INSTALLED IN MASS TRANSIT BUSES
1554 108B 5479 1940		PS42982

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42982" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2011

PROBLEM

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The engines listed in the Affected Product were inadvertently shipped from the factory with a 12 volt purge air coil assembly for this 24 volt application. This will cause a 3490-6 code for aftertreatment#1 purge air actuator, current above normal, to log in the engine ECM.

Also, the purge air check valve, if applicable, may stick shut due to condensation in the system, which can cause 3711-31, 3473-31, and 3473-31 aftertreatment codes to be logged. The new check valve is made of stainless steel to eliminate the condensation issue.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C9	MFF00303-00316, 329-381

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*****Group 2*****
C9	MFF00382-00478

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2369837	COIL AS-TOP LVL
1	3042700	VALVE-CHECK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2369837	COIL AS-TOP LVL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Before Failure Repair:

1. Connect Caterpillar Electronic Technician to the engine ECM and download a warranty report.

2. Perform rework below for Group 1 or Group 2 as applicable.

After Failure Repair:

1. Connect Caterpillar Electronic Technician to the engine ECM and download a warranty report.

2. Follow Troubleshooting procedures according to SIS web for active and logged diagnostic codes pertaining to the purge air system.

3. Verify the fault codes for the aftertreatment system that are in the ECM include those listed in the Problem Statement to confirm this failure and program applies.

- If the diagnostic codes in the ECM do not include diagnostic codes listed in the problem statement, this service letter does not apply. Continue troubleshooting the engine to repair the problem.

- If the diagnostic codes logged in the ECM do include diagnostic codes listed in the Problem Statement, perform rework for Group 1 or Group 2 as applicable.

Rework:

Refer to: Disassembly & Assembly Guide RENR9708

Group 1

Replace the purge air solenoid and check valve with the parts listed below.

Group 2

Replace of the purge air solenoid with the part listed below.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1
Attach the downloaded warranty report when submitting warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%