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PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 0R-6797 REMAN TURBOCHARGER CARTRIDGES FROM DEALER PARTS STOCK Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 0R-6797 REMAN TURBOCHARGER CARTRIDGES FROM DEALER PARTS STOCK

Usage:

REBE5523-00

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18Nov2009


U-394
A-318
D-348
O-349
TT-45
TM-28
TA-18

 
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Parts stock action only
  
  

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 0R-6797 REMAN TURBOCHARGER CARTRIDGES FROM DEALER PARTS STOCK
7750 1053
PI70324
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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
28Feb2010

PROBLEM

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Some Reman turbocharger cartridges were built with the wrong heat shield. The proper heat shield should not have a taper on the outside diameter (OD) from top to bottom. The taper on the OD could disrupt the exhaust gas flow and cause low boost pressure.

ACTION REQUIRED

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Inspect the heat shield under the turbine (hot) wheel on all 0R6797 Turbocharger Cartridges in dealer parts stock to determine if it has a taper on the OD. Refer to Image1.

- If the heatshield does not have a taper, no further action is required. Repackage the turbocharger cartridge in its original packaging, mark the outside of the package to indicate that the part has been inspected according to this service letter, and return the part to dealer parts stock.

- If the heatshield does have a taper on the OD as shown in Image1, remove the turbocharger cartridge from dealer parts stock.
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Image1

SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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Any parts removed from parts stock should be returned on your next core shipment to the local core inspection facility. Please ignore the normal 15 day holding period requirement. Package these parts separately from normal cores on shipment and label each case with PI7#### (This Program). All parts returned must have a Core Credit Request (CCR) entered into CMIS2 to allow for core credit refund to be processed. Document you Cat warranty calm number on the CCR to ensure 100% core credit is processed for the returned parts.
 
 
 

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