PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN WIRING HARNESSES ON CERTAIN 323D, 324D, 325D, 330D, 345B, 345D, 365B, AND 365C EXCAVATORS
Usage:
TEBE0540-00
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| 16Dec2013 |
L030
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| Containment - After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN WIRING HARNESSES ON CERTAIN 323D, 324D, 325D, 330D, 345B, 345D, 365B, AND 365C EXCAVATORS |
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| 1408 | PS61243 |
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| NOTE: | This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS61243" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2014 |
PROBLEM
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| The existing wiring harness insulation can crumble and flake apart on certain 323D, 324D, 325D, 330D, 345B, 345D, 365B, and 365C Excavators. If the existing wiring harness insulation is found to be crumbling and/or flaking off, it may cause a short or open circuits and generate fault codes as well as electrical issues. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 323D L | BYM00109-00110, 115-116, 120-121, 123-124, 131-132, 135, 146, 165-166, 170, 172, 183-184, 187, 189, 192-194, 197, 199, 203, 205, 208, 213, 218, 222, 225, 246, 248, 262, 268, 272, 293, 303, 306, 313, 319, 323, 325-326, 329-330, 335, 340-341, 347, 390-391, 395, 399, 404-405, 420, 425-426, 428, 433, 440, 443, 447, 450-451, 520, 523, 528, 530-531, 535, 538, 540, 590-591, 594, 599, 612, 618, 622-624, 627, 657, 679, 681-682, 684, 688-689, 691, 698, 704, 707, 709, 711, 719-720, 740-744, 754-755, 758, 762, 821-824, 829, 831, 833-834, 843-846, 849, 851-857 JLG00271, 358, 434, 436 PBM00230, 232, 235, 242, 281-283, 286-287, 290, 299, 310, 312-314, 320, 324, 326-328, 336, 373, 375, 383, 400-401, 411-413, 427, 454, 485-488, 510, 524-526, 547, 554, 558-559, 564, 567, 571, 573-575, 582 SDC00258, 265-266, 269-270, 277, 281-282, 286-288, 290, 297, 305, 309, 313, 316, 326, 328-329, 339, 352-353, 365, 367, 378, 382-383, 385, 396, 402-403, 506-508, 510, 710 WGC00161, 167, 169 ZMF00194-00196, 208-211, 213, 226-233, 263-264, 269, 272-273, 275, 319-320, 327, 329-330, 384, 401, 409-410, 412-414, 417, 463, 483-485, 492, 494, 509, 519, 523, 540, 551, 553, 555, 561, 563-564, 567-570, 580, 589, 600, 603-604, 613, 620-621, 649, 654, 657, 659, 666, 669, 683, 685, 687-688, 714, 730, 733, 744, 746-747, 755, 760 |
| 323D LN | CWG00137-00138, 200, 255-256, 261, 290-291, 313 CYD00216, 247, 313, 365, 477, 504, 509, 557, 592, 599, 611 RAC00387, 404, 445, 490, 511, 611-612 |
| 323D S | DKW00171, 194, 212, 215, 224, 285, 295, 318-319, 332-333 |
| 323D SA | NES00221, 223, 245, 248, 275-276 SED00239, 266, 334-335, 349, 357, 360-361, 388, 394, 437, 439-440 |
| 324D L | BTK00190-00191, 194, 218, 228, 260, 273, 280 SYM00177, 191, 215, 218-219, 238, 250, 256, 260, 266, 279, 326, 372-374, 387, 389, 417, 425, 438, 444, 456, 459, 465, 481, 512, 514, 521, 530, 540, 542, 565, 572, 580, 582, 602, 607, 613, 617, 648-649, 655-658, 669, 685-686, 691, 700, 714-715, 718, 732, 739-740, 746, 754, 761-763, 786 |
| 324D LN | EJC00223, 233-234, 238, 249-251, 253, 261, 264-265, 270-271, 284, 289, 294, 305, 316, 335-336, 346-347, 359-360, 365, 367, 385-387, 391, 401, 422, 428, 452, 455, 457, 468-469, 488-489, 526, 539, 553, 565, 570, 573, 595-596, 603, 609-611, 624, 630, 639, 642-643, 657-661, 731-732, 735, 744-745, 752-754, 762-763, 781, 793-796, 798, 809, 814, 835, 847, 850, 852-854, 856, 913, 925 TRH00294-00295, 297, 302-303, 307, 312, 316, 332, 335-336, 348-349, 365, 375, 379, 381, 386-388, 391, 394, 398-399, 402, 407, 409, 426-427, 429, 461-462, 466-467, 478 |
| 325D | GBR00131, 146, 157, 160, 163, 167, 172, 180, 184-185, 195 GPB00169, 171, 174, 178, 199, 204, 207, 218, 222, 234, 243, 260, 264, 278, 282, 294, 298, 300, 303, 314, 319, 337, 343, 414, 428, 432, 447, 460, 464, 473, 519-520, 527-528, 539, 548-549, 559, 574-576, 578, 600, 605, 608, 635, 649, 654, 656, 661, 704, 708, 735, 738, 742-743, 746, 760, 784, 795-798, 801, 817, 820, 823, 831, 833, 857, 888, 905, 922, 936, 940, 946, 957, 971, 980, 989-990, 993-994, 1010-1011, 1017-1018, 1023-1024, 1030-1031, 1042, 1045, 1058, 1060-1061, 1074, 1086, 1094, 1100-1102, 1104-1105, 1107-1108 PKE00198, 204, 214, 219-222, 224, 226-227, 229, 270, 274, 281, 286, 304, 325, 338, 383, 385, 391, 403, 406-407, 439, 444, 458-461, 482, 527, 537, 557, 559, 594, 603, 628, 656, 691, 708, 710-711, 737, 794, 807, 833, 835, 839-840, 842, 846, 903, 906, 938, 985, 996, 1005, 1030, 1044-1045, 1062, 1087, 1089, 1092, 1101, 1139-1141, 1153, 1166, 1175, 1179, 1189-1192 |
| 325D L | MCL00186, 188 |
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| *******Group 2******* | |
| 330D | ERN00243, 250, 259, 262, 289, 299, 306, 309, 313, 315, 368, 372, 378, 398 GGE00216-00218, 220-221, 223-224, 228, 257, 294, 300, 350, 365, 435, 459, 463, 477, 485, 507, 553, 559, 591, 624, 642, 677, 742-743, 747-749, 764, 780, 813-814, 819-820, 844, 902 RAS00172, 174, 208-209, 216, 221, 225, 238, 241, 243-244, 247-248, 252, 254, 260, 263, 266, 272, 278, 297, 334, 345, 363, 400, 409-410, 446-447, 486, 510, 518, 529, 544, 560-561, 568, 595, 601-602, 608, 638, 644, 647, 649, 651-652, 654-655, 659, 661, 663, 671-673, 678, 729, 731, 792, 797, 816, 823, 861, 870, 891-892, 905-907, 910, 927, 929, 955, 969, 1017, 1020-1021, 1041, 1045-1049, 1080, 1085, 1099, 1104, 1117-1118, 1123, 1129, 1136-1137, 1157, 1186, 1188, 1218, 1223-1225, 1237, 1240, 1265, 1276, 1278, 1283, 1305-1307, 1309-1312 THJ00248, 262, 272, 276, 307, 310-311, 319, 331, 335, 351, 355, 370 |
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| *******Group 3******* | |
| 345B L | 2SW00109 7KS00188, 193, 206, 223, 235, 240, 263, 267, 273, 278, 292, 323, 356, 375, 379, 382, 537, 557, 560, 571, 597, 600, 604, 647, 654, 675, 703, 715, 730, 747, 756, 762, 772, 776, 781-782, 811, 822, 881, 904, 913, 926, 931, 934, 941, 943, 949, 1002, 1009, 1012, 1029, 1034, 1037, 1042, 1052, 1079-1080, 1112, 1119, 1124 |
| 345B L II | CCC00247, 319, 338, 357, 406, 409, 419-420, 423, 438, 460, 462, 502, 504, 507, 514, 551, 567-568, 572, 580, 588, 645, 666, 669, 684, 716-717, 741-742, 779, 791, 796-797, 802, 809, 812, 818-819, 821, 847, 856-857, 861, 866-869, 893, 959, 975, 1014-1015, 1026, 1035, 1051, 1054, 1078, 1100, 1113, 1119, 1135, 1138-1139, 1141-1142, 1151, 1156, 1163, 1172, 1175, 1187, 1200, 1228-1229, 1241, 1251, 1261, 1263, 1301, 1314, 1321, 1323, 1333, 1339, 1342, 1347, 1353, 1359-1360 CDJ00185 |
| 345B LC-FIX | BFG00336, 402 |
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| *******Group 4******* | |
| 345D L | KFH00228, 239, 243, 273, 299 RGG00102, 105, 108, 112, 117, 125, 135, 143, 145, 147, 153, 162-163, 170, 175, 186-187, 192, 194, 196, 207-208, 216, 249, 253 |
| 345D LC-VG | LKY00252, 259-260, 265, 277, 297-299, 301, 318, 338, 343-344, 347, 367, 389, 399, 405-406, 410-411, 426, 428, 432, 438, 441, 449, 453, 457, 460, 462-463, 481, 485, 506, 520, 524, 528, 530-531, 534-536 |
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| *******Group 5******* | |
| 365B L | 9PZ00232, 246-247, 252, 268-269, 287, 296, 300, 306-307, 309, 326, 349, 425, 486, 497, 517, 520 |
| 365B L II | JMB00280, 284, 287, 350, 355, 386, 423, 472, 487, 493-494, 505-506, 514 |
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| *******Group 6******* | |
| 365C L | MCY00204, 208, 250, 271, 273-274, 305, 315, 334-335, 342, 352, 356, 372-373, 375, 384, 407, 428, 442, 445, 452, 455-456, 470, 481, 487, 494, 504, 510 MEM00228, 245, 264, 268 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 2677882 | HARNESS AS |
| 1 | 2677964 | HARNESS AS |
| 1 | 2678018 | HARNESS AS |
| 1 | 2678020 | HARNESS AS |
| 1 | 2756911 | HARNESS AS |
| 1 | 2832932 | HARNESS AS |
| 1 | 2891153 | HARNESS AS. |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 2595125 | HARNESS AS |
| 1 | 2677915 | HARNESS AS |
| 1 | 2756936 | HARNESS AS |
| 1 | 2756937 | HARNESS AS |
| 1 | 2832933 | HARNESS AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 1418659 | HARNESS AS |
| 1 | 1433676 | HARNESS AS. |
| 1 | 1761397 | HARNESS AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 3190956 | HARNESS AS |
| 1 | 3190964 | HARNESS AS |
| 1 | 3280047 | HARNESS AS-CHAS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 1709469 | HARNESS AS |
| 1 | 2224659 | HARNESS AS |
| 1 | 2351749 | HARNESS AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 1 | 2242896 | HARNESS AS |
| 1 | 2311664 | HARNESS AS |
| 1 | 2341183 | HARNESS AS |
| 1 | 2510521 | HARNESS AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace only the failed wiring harness with the same part number. |
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SERVICE CLAIM ALLOWANCES
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