PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS

Usage:

TEBE6734-00

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06Dec2017

E480

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS
1225 1201		PS61376

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61376" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2019

PROBLEM

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The cooling splash plates on the bottom of the existing piston can fail, possibly resulting with a piston seizure on certain 793C Off-Highway Trucks. Broken or missing splash plates are not justification to complete this program.

AFFECTED PRODUCT

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Model	Identification Number
793C	4GZ00162-00164, 255 ATY00209

PARTS NEEDED

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Qty	Part Number	Description
1	7E2632	GASKET-OIL PAN
16	20R6618	CYLINDER PACK AS
16	1077330	BEARING-CONN ROD
16	3550776	KIT-GASKET(SCH)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Disassembly and Assembly, SENR1126, for rework guidance.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-33 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 34-39 mo	73.0%	95.0%	0.0%	0.0%	20.0%	5.0%
8001-10000 hrs, 40-40 mo	67.0%	75.0%	0.0%	0.0%	25.0%	25.0%
10001-12000 hrs, 41-45 mo	40.0%	55.0%	0.0%	0.0%	45.0%	45.0%
12001-14000 hrs, 46-55 mo	13.0%	35.0%	0.0%	0.0%	65.0%	65.0%
14001-16000 hrs, 56-60 mo	0.0%	25.0%	0.0%	0.0%	75.0%	75.0%

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NOTE: This is a 352.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. One set of connecting rod bearings per cylinder pack is allowed (if required).

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