PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE6726-27
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| 22Sep2017 |
| (Revised 12Apr2019) |
A-342
U-488
D-400
O-406
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| Containment - Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7606 7610 | PS90747 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS90747" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This revised Service Letter replaces the 22Sep2017 (Revised 31Jan2019) Service Letter. Changes have been made to the Termination Date, and Affected Product. |
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TERMINATION DATE |
| 31Dec2019 |
PROBLEM
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| Incentive program to install Product Link PL240B cellular radio systems on certain Caterpillar products that are not currently connected. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 12H | XZJ00322 |
| 160H | XZK00626 |
| 2021Z | L2Z07506, 7652, 7655, 7840, 7856, 7910, 8079, 8155, 8160, 8217, 8324, 8373, 8381, 8414, 8429, 8442, 8451, 8492, 8501, 8524, 8566, 8599, 8623, 8688, 8705, 8717, 8743, 8760, 8769, 8794, 8824, 8832, 8848, 8856, 8884-8885, 8888, 8894, 8948, 8951, 8956, 8960, 9166, 9169, 9425, 9436 |
| 320D | DFT00562 |
| 320D 2 | DFM00627-00628, 1246-1247 DNP00252, 266, 376, 386, 415, 491, 495, 596, 676, 683, 718, 737-739, 744, 753 FKK00342 LCA00735 MDJ00276-00277, 282-284, 410 RDZ00278, 294, 296-297, 10024, 10041-10042, 10070, 10073, 10078, 10123 TMF00192, 294, 299 XBA10168, 10603 YBK00111, 135 YEA00274-00276, 293-294, 434, 462, 518, 543 |
| 320D 2L | RAR00502, 887 ZBM00152, 154 |
| 330D L | NEF00176 |
| 527 | JSR00300-00301 |
| BB-781 | B2F00107 |
| CB-224E | 22400551, 804, 866, 876, 2828-2830 |
| CB-534D | C8M00655, 674, 680 |
| CB22 | 22000582, 587, 702, 707, 710, 730, 733, 735, 750, 784, 917, 1200 |
| CB22B LRC | 46600166 LR200165 |
| CB24 XT | 24000208, 220, 973, 1229, 1698 |
| CB24B | 46700581, 585-586, 588 J2T00270, 305, 309 |
| CC34 | 34600118 |
| CP-533E | ASM00322, 326 TLH00274, 278-279, 289, 313, 316, 319-320, 322 |
| CP54B | P5F00355, 357, 505 |
| CP76 | JCP00117 |
| CS-533E | ASL03205 TBE00182 TJL01521, 1872, 2688, 2973, 3132, 3137, 3141-3142, 3178, 3188, 3202, 3206, 3210, 3218, 3260, 3716, 3824, 3971, 3998, 4000, 4003, 4010, 4042, 4266, 4442, 4754, 4759, 4942, 4952, 4972, 4976, 4979, 4981, 4983, 4986, 4994, 4998, 5002, 5026, 5080, 5082, 5087-5088, 5118, 5166-5167, 5170, 5192, 5208, 5213-5214, 5249, 5259, 5261, 5263, 5269, 5274, 5276, 5282, 5302, 5310, 5319, 5325, 5354-5355, 5648-5649, 5735, 5737-5739, 5767, 5771, 5777, 5780, 5829, 5832, 5868, 5877, 5894-5898, 5999 |
| CW34 | C3400238-00240, 348-349, 351, 360, 388, 391-392 |
| CW34 LRC | J3H00142 |
| D6G | BWJ00457-00458, 590-591, 679, 681 C6G01123, 1657, 1668, 1690, 1694, 1715, 1718, 1727 P6G01058, 1439, 1449-1450, 1480, 1602, 1626 |
| D7G | 7MB03996, 4224, 4261, 5578, 5670, 5710 C7G01247-01248, 1252 |
| D8R | 9EM04851, 8471, 9289 RJM00454, 465 T5X00313, 318, 330, 342, 417, 429-430, 593, 604 |
| D9R | WDM01062, 1175-1176, 1767, 3200, 3351, 3379, 3785, 3838-3840, 3915, 3934, 3941, 3945, 3955, 3975, 3990-3991, 3999-4000, 4007-4008, 4012-4014, 4020, 4023, 4025, 4028, 4036, 4052, 4079, 4081-4082, 4085, 4087-4088, 4097-4098, 4108-4109, 4112-4114, 4116, 4119, 4127, 4130, 4228-4229, 4234, 4246, 4263, 4265, 4267, 4270, 4304, 4318, 4321-4322, 4324, 4554, 4573 |
| HIN2021D | L3Z00242, 269 |
| PF-300C | PFB00236 |
| PS-150C | FPS01077 |
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| *******Group 2******* | |
| 216 B 3 | JXM01579 PWK01306, 1385, 1406, 1411, 1503, 1567 |
| 226 B 3 | SNA00656, 1160, 1681 |
| 226B 3 | DXZ00217, 492, 929, 935, 1041-1043, 1134, 1242 |
| 236B 3 | A9H02354, 2652 |
| 236D | MPW01010, 1202 |
| 246C | JAY05261, 8842 |
| 246D | HMR00606, 1087, 1280, 1342, 1347, 1415 JSL00442 |
| 247B 3 | KB300144 |
| 259D | FTK00432 |
| 279D | RCX00276 |
| 301.4C | LJK02988 |
| 301.7D | LJH01996, 2643 |
| 302.4D | LJN00177, 757, 1201 |
| 302.7D | LJL00592 |
| 303.5D CR | RHP01618-01619, 1621 |
| 303.5E CR | RKY01108, 2076, 2264, 2290, 2292-2293, 2354, 4653-4654, 4656 |
| 304E CR | TTN01772, 1790, 1996, 2343, 2374, 2913, 2920, 2980 |
| 305.5E | MX500905-00906 |
| 305.5E 2 | WE201080 |
| 305E 2 CR | DJX00800 |
| 305E CR | XFA02434 |
| 306E | FHL01264, 1290 |
| 306E 2 | E2W00909, 1604-1605, 1607, 1610, 1612, 1615, 1617, 1696-1698, 1743, 2685, 2819, 2927-2928, 3099-3100, 3105, 3223, 3276, 3337 |
| 307E | H1Y00452, 455, 1661-1663, 2671, 2673, 3056, 3534, 3551 |
| 308D CR | FYC01221 |
| 311C U | CLK03718 |
| 311FL | JFT00350 |
| 312D | KLE00174, 183, 186-188, 241 |
| 312D 2 | TJY00415-00418, 421, 426, 428, 444-445 |
| 312D 2GC | BRW00497 |
| 312F GC | FKE00156, 162, 188, 194 |
| 313D 2 | FAP00247, 271 |
| 313D 2 LGP | RKN00229, 250, 281 |
| 318D 2L | JEB00111, 113 |
| 416E | CBD05207 |
| 416E ST | LMS00867, 1651, 1654, 2389, 2428, 2463, 2481, 2485, 2498, 2589 |
| 416F | LWT00175, 194, 196, 209, 220, 222-223, 234, 236, 294-295, 308-309, 518-520, 523-524, 528, 531, 536-538, 552, 586, 599, 603, 644, 709, 742, 749-750, 772, 777 |
| 416F 2 | LYA00186-00187, 193, 197, 203, 206, 233, 241, 317-318, 321-322, 338-339 |
| 422F | LRH01283, 2291, 2332 |
| 422F 2 | LYF00388 |
| 424 II | JRC03039, 3087, 3802, 4109, 6136, 6747, 6786, 7380, 7474 |
| 424B | JRN01155, 1592, 1797, 1813, 1851, 1881-1882, 1922, 2180, 2182, 2352, 2468, 2512-2513, 3435 |
| 424B HD | JRY01289 |
| 428E | DPH04290 |
| 428F | LBH00763, 1082, 2923, 3070, 3094-3095, 3098, 3682-3683, 3688, 3986, 4309, 4704, 5009, 5020, 5022-5023, 5032, 5133, 5173, 5538-5539, 5601-5603, 5611 |
| 428F 2 | LYG00273, 352, 512, 668, 682, 869 |
| 432F | SEJ00179 |
| 908H 2 | JRD00723, 2043 |
| 910H | SAT02778 |
| 914G | PDF01853 |
| TH414 | TBZ00755 |
| TH414C | RWW00186, 216 |
| TH417 | TBT00260, 278, 280 |
| TH417C | RRW00338-00339 |
| TH417D | MKY00175, 190 |
| TH514C | KKW00194 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5263054 | PL240B Cellular Radio Field Install Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5263054 | PL240B Cellular Radio Field Install Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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