PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 3702561 PLATE ASSEMBLY IN THE STEERING CONTROL GROUP ON CERTAIN R1700G, R2900G, AND R3000H UNDERGROUND LOAD HAUL DUMP MACHINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 3702561 PLATE ASSEMBLY IN THE STEERING CONTROL GROUP ON CERTAIN R1700G, R2900G, AND R3000H UNDERGROUND LOAD HAUL DUMP MACHINES

Usage:

TEBE0594-00

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14Nov2013

U-561

A-385

D-459

O-468

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 3702561 PLATE ASSEMBLY IN THE STEERING CONTROL GROUP ON CERTAIN R1700G, R2900G, AND R3000H UNDERGROUND LOAD HAUL DUMP MACHINES
4343		PI10948

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10948" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10948" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The 3702561 Plate Assembly needs to be inspected and possibly replaced on certain R1700G, R2900G, and R3000H Underground Load Haul Dump Machines. The existing Plate Assembly may fail. Failure is seen as the lug breaking away from the Plate Assembly. If failure occurs machine may steer with steer lockout handle in locked position.
Failure may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
R1700G	SBR00983-01043
R2900G	JLK01166-01186, 1188-1192, 1194, 1196
R3000H	RCM00103, 105-107

PARTS NEEDED

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Qty	Part Number	Description
1	1458951	PLATE AS. (If required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 3702561 PLATE ASSEMBLY IN THE STEERING CONTROL GROUP ON CERTAIN R1700G, R2900G, AND R3000H UNDERGROUND LOAD HAUL DUMP MACHINES

MODELS INVOLVED - R1700G, R2900G, and R3000H Load Haul Dump Machines

Dear Cat Product Owner:

The 3702561 Plate Assembly needs to be inspected and possibly replaced on the products listed below. The existing Plate Assembly may fail, failure is seen as the lug breaking away from the Plate Assembly. If failure occurs machine may steer with steer lockout handle in locked position. Failure may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information.

Please refer the dealer to their Service Letter dated 14Nov2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 14Nov2013 Service Letter

Rework Procedure

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Procedure to rework Control Gp ? Steering

Refer to the Service Manual if/as required.

1. Remove cover identified in Image 1.1.1

Image1.1.1

2. Visually identify the 370-2561 Plate As as shown in Image 1.2.1

Image1.2.1

3. If the 370-2561 Plate As is painted BLACK no further action is required. Replace cover removed in Step 1.

4. If 370-2561 Plate As is painted YELLOW remove and replace Plate As as per following instructions.

5. Remove Steering Control Joystick covers as shown in Image 1.3.1

Image1.3.1

6. Loosen Pilot Control valve mounting bolts shown in Image 1.4.1

Image1.4.1

7. Remove the mounting bolts and remove the 370-2561 Plate As shown in Image 1.2.1

8. Obtain 1 x 145-8951 Plate As and remove material to obtain dimension shown in Image 1.5.1.

Image1.5.1

9. Fit modified Plate As to Steering Control Gp, when fitting plate ensure that locating strip on plate is centralized in the groove in the lockout lever assembly as shown in Image 1.6.1

Image1.6.1

10. Move Steering control lockout lever through it?s full range of motion to ensure that no parts are interfering and also ensure that when the Steering control lockout lever is in the Locked position the Steering Control Joystick cannot be moved to the left or right steering position.

11. Tighten Steering Pilot Control valve mounting bolts that were loosened in Step 6.

12. Replace Steering Control Joystick covers removed in Step 5.

13. Replace cover removed in Step 1.