PRODUCT SUPPORT PROGRAM FOR INSTALLING OBJECT DETECTION SENSOR SPACERS AND DISPLAY SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
Usage:
REBE8978-04
Show/hide table
| 11Dec2012 |
| (Revised 04Apr2013) |
U-674
A-531
D-571
O-613
Show/hide table
| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING OBJECT DETECTION SENSOR SPACERS AND DISPLAY SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7347 1408 7610 7620 7490 7348 | PS43795 |
|
Show/hide table
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43795" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 11Dec2012 (Revised 27Mar2013) Service Letter. Changes have been made to the Affected Product, and Action Required. |
Show/hide table
TERMINATION DATE |
| 31Dec2014 |
PROBLEM
Show/hide table
| The existing Object Detection Sensor Enclosures can generate false detections on certain Caterpillar Products. If the existing Object Detection Sensor Enclosures generate false detections, the Object Detection System will produce nuisance alarms and blockage events rendering the system inoperable. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| 730 | B1M03315 |
| 730EJ | B1W00379, 384 |
| 777F | JRP02415-02416, 2420, 2430, 2444, 2456-2457, 2467-2469, 2478-2479, 2487-2488, 2499-2500, 2505-2506, 2512-2521, 2524-2525, 2531-2532, 2536-2538, 2540-2541, 2543, 2553-2554, 2558-2564, 2566, 2572-2573, 2581, 2590-2591, 2595, 2597-2600, 2604-2606, 2612, 2614-2616, 2621-2622, 2624-2625, 2628, 2630-2636, 2638, 2640, 2642, 2644-2645, 2647, 2649-2660, 2662, 2664, 2671-2673, 2675, 2677, 2679, 2682-2683, 2685, 2688, 2690, 2692, 2694, 2698, 2700-2702, 2704, 2706-2719, 2721, 2723, 2725-2727, 2729-2731, 2733-2744, 2746, 2749-2759, 2761-2790, 2792, 2794-2841, 2843-2847, 2850-2854, 2857, 2859-2865, 2867-2878, 2883-2884, 2897-2898, 2900-2901, 2907, 2913, 2915, 2917, 2919-2924, 2928, 2938-2939, 2944-2947, 2951-2952, 2954, 2956, 2958, 2965-2971, 2975-2977, 2979, 2988, 2990, 2992, 2994-2998, 3003, 3010, 3012, 3018, 3020-3025, 3027, 3029, 3031-3035, 3041-3042, 3044, 3046-3050, 3055, 3058, 3061-3062, 3064-3073, 3075, 3080-3081, 3088, 3096-3097, 3107-3109, 3111, 3113, 3115, 3117, 3127-3128, 3131-3146, 3148-3149, 3151-3171, 3173, 3175-3176, 3181-3187, 3189, 3191-3194, 3197-3202, 3206-3212, 3214, 3221, 3227, 3231-3232, 3234, 3236-3242, 3244, 3246-3254, 3256-3257, 3259, 3261, 3263, 3265, 3267-3274, 3281-3287, 3289-3301, 3303-3308, 3311, 3313, 3315-3318, 3321-3326, 3329-3340 |
| 777F OEM | JXP00125-00126, 149-151, 156-157, 170-171, 174, 178, 181-182, 185-187, 198, 200-201, 204, 209-211, 214-221, 225, 228-232, 236-242, 244, 246-252, 254, 256-258 |
| 785C | APX01920-01923, 1925-1926, 1959-1961, 2025-2027 |
| 785D | MSY00255-00261, 265, 269-277, 281, 284-285, 289, 291-292, 296, 300, 302-304, 317-318, 320, 323, 328-331, 338-339, 342-344, 348-359, 365-370, 372-374, 379, 381-382, 384-385, 387, 394-397, 399-403, 418 |
| 789C | 2BW01853, 1861, 1863-1866, 1872-1873, 1875, 1880-1885, 1887, 1893-1894, 1897, 1900-1901, 1904-1910, 1914-1915, 1922-1923, 1931-1932, 1936-1938, 1940-1945, 1952-1954, 1958-1960, 1964, 1973, 1977, 1984-1989, 1993-2001, 2008-2010, 2013-2015, 2017, 2019-2021, 2030-2032, 2034, 2039-2040, 2043, 2056-2057, 2059, 2063, 2067-2068, 2072, 2076, 2082-2086, 2088-2089, 2091-2092, 2098-2099 |
| 789D | SHH00289-00314 SPD00170-00181, 185-187, 189-190, 193, 199-207, 209-210, 222-223, 228-237, 246-252, 254, 256-268, 271, 273, 276-277, 280-298, 300, 302, 304, 306-315, 317, 319, 323-330, 332-333, 335, 337, 339, 344-355, 358-361, 363, 367-369, 371-374, 376, 378, 380, 382, 385, 387-399, 401-404, 408-415 |
| 793D | FDB01547, 1551, 1553, 1555, 1557, 1560, 1575, 1578, 1583, 1591, 1593-1596, 1619, 1624-1625, 1633, 1636, 1640, 1659, 1663-1669, 1680, 1683, 1686, 1688, 1690, 1692-1694, 1699-1700, 1702-1703 |
| 793F | SSP00205, 247-278, 280-287, 291, 296-298, 306-310, 312-314, 318-319, 321-327, 330, 332, 335-339, 341-342, 344-345, 348, 350, 352-363, 365-379, 381-394, 397-435, 437, 441-472, 475-506, 508-509, 513, 549-550, 558, 560, 573-574, 581, 585-586, 614-617, 620, 622, 655, 658-659, 663, 681, 698-699, 704-706, 709, 711, 714, 718, 732, 734, 739, 741, 745, 755, 757, 762-763, 770, 774, 782, 785 |
| 793F AC | EMD00076 |
| 793F CMD | RBT00123-00164 |
| 793F XQ | SND00100-00116, 118-121 |
| 795F AC | ERM00151-00276 |
| 797F | LAJ00231-00236, 251-352, 354, 356, 358, 360, 362, 365, 367-375, 378, 381, 383-385, 387, 389-391, 396, 399-402, 404-405, 408, 410, 412-414, 416 |
| 797F XQ | WSP00100-00122 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 16 | 2R4765 | WASHER-HARD (AS NEEDED) |
| 16 | 7X2534 | BOLT-HEX HEAD (AS NEEDED) |
| 1 | 4222536 | SFWR GP-A4024 (AS NEEDED) |
| 1 | 4222860 | SFWR GP-A4024 (AS NEEDED) |
| 1 | 4224062 | SFWR GP-A4024 (AS NEEDED) |
| 1 | 4225263 | SFWR GP-A4024 (AS NEEDED) |
| 1 | 4226310 | SFWR GP-A4023 (AS NEEDED) |
| 1 | 4227022 | SFWR GP-A4023 (AS NEEDED) |
| 1 | 4227031 | SOFTWARE GP-ELEK (AS NEEDED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
Show/hide table
| Note: When entering a claim for Caterpillar Product with a factory installed Object Detection Detect system, use the machine serial number. When entering a claim for Caterpillar Product with a retrofit Object Detection Kit please use serial number 99Z00082. Also enter the actual Caterpillar Product serial number in the Related Serial Number field (8 positions or less). 1. Flash updated software onto the display. Please refer to Special Instruction, REHS7353 for flashing instructions. Required software Off-Highway Trucks 785-797 ? Vision Only ? 422-7022 785-797 ? Radar ? 12 Sensor ? 422-4062 785-797 ? Radar ? 8 Sensor ? 422-5263 769-777 ? Radar - 422-2860 Wheel Loaders, Motor Graders, and Articulated Trucks Rear Only Vision ? 422-6310 Radar ? 422-2536 Generic Application Vision ? 422-7031 Note: If you receive an incompatibility message, you will need to install the software using a USB flashing 318-8840 Harness. Refer to Special Instruction, REHS7353 for USB flashing instructions. If it is not possible to use the 318-8840 Harness, the engine ECM J1 connector can be disconnected to allow for a CDL flash. 2. After software has been installed go to the Display Configuration Screen and configure the system as desired. Refer to the appropriate Operation and Maintenance Manual for additional information in the configuration screen and settings. SEBU8818 (785-797 Off-Highway Trucks 8 Sensor Systems) SEBU8628 (785-797 Off-Highway Trucks 12 Sensor Systems) SEBU8624 (769-777 Off-Highway Trucks, Wheel Loaders, Motor Graders, and Articulated Trucks) Note: Flashing new software will reset the Configuration Parameters to the factory defaults. 3. If the Object Detection system is a 785-797 Off-Highway Truck 12 Sensor Configuration and uses the 347-7919 Box enclosure you will need to install spacers on short range Object Detection Sensors in the 347-7919 Boxes only. Before performing this step verify that the machine has the 347-7919 Box. Refer to Image 1 below. This box will be found on 785-797 Off-Highway Trucks using short range Object Detection Sensors. This box will have Allen head screws holding to cover to the box. This box will not have Phillips head screws holding the cover on. If the box has Phillips head screws, it does not require spacers. If the sensor inside the enclosure has a white colored face, it does not require spacers. Note: Please refer the Special Instruction, REHS7449 for additional details on spacer installation. 4. After the software has been installed and spacers installed if needed, verify the Object Detection system is functioning properly. Please refer to the appropriate System Operations manual for additional details. UENR3601 (785-797 Off-Highway Trucks 12 Sensor System) UENR2507 (785-797 Off-Highway Trucks 8 Sensor System) UENR1274 (769-777 Off-Highway Trucks, Wheel Loaders, Motor Graders, and Articulated Trucks) |
Show/hide table
 |
| Image1 |
SERVICE CLAIM ALLOWANCES
Show/hide table
0-60 mo |
||||||
Show/hide table
| NOTE: This is a 2.5-hour job | ||||||
| When entering a claim for Caterpillar Product with a factory installed Object Detection Detect system, use the machine serial number. When entering a claim for Caterpillar Product with a retrofit Object Detection Kit please use serial number 99Z00082. Also enter the actual Caterpillar Product serial number in the Related Serial Number field (8 positions or less). Please refer to the Warranty Bulletin in your subsidiary for instruction on how to file a claim against Machine Control and Guidance Products. |
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE MOUNTING FOOT ON THE ELECTRIC RETARDER ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE MOUNTING FOOT ON THE ELECTRIC RETARDER ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BODY ON CERTAIN 740 AND 740B ARTICULATED TRUCKS TO IMPROVE CLEARANCE WITH THE BRAKE COOLING MANIFOLD ON THE REAR FRAME PRODUCT SUPPORT PROGRAM FOR REWORKING THE BODY ON CERTAIN 740 AND 740B ARTICULATED TRUCKS TO IMPROVE CLEARANCE WITH THE BRAKE COOLING MANIFOLD ON THE REAR FRAME
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY CLEANING 10R-5457 CONNECTING RODS IN CERTAIN CYLINDER PACKS, SHORT BLOCKS, AND LONG BLOCKS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY CLEANING 10R-5457 CONNECTING RODS IN CERTAIN CYLINDER PACKS, SHORT BLOCKS, AND LONG BLOCKS IN DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW HITCH THRUST FLANGE LOCK PLATE AND RETAINING PLATE ON CERTAIN 725, 730, AND 730 EJECTOR ARTICULATED TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW HITCH THRUST FLANGE LOCK PLATE AND RETAINING PLATE ON CERTAIN 725, 730, AND 730 EJECTOR ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE STEERING OIL COOLER ON CERTAIN 789D AND 789D XQ OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSTALLING THE STEERING OIL COOLER ON CERTAIN 789D AND 789D XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING THE HOIST CYLINDER HOSES ON CERTAIN 793F, 793F XQ, AND 793F CMD OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING THE HOIST CYLINDER HOSES ON CERTAIN 793F, 793F XQ, AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE FILTER GROUP ON CERTAIN 793D, 793F, 795F, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE FILTER GROUP ON CERTAIN 793D, 793F, 795F, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP DRIVE GROUP ON CERTAIN 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP DRIVE GROUP ON CERTAIN 793D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP DRIVE GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP DRIVE GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING AN 8X4711 CAB GROUNDING BOSS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING AN 8X4711 CAB GROUNDING BOSS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE MOUNTING FOOT ON THE ELECTRIC RETARDER ON CERTAIN 793F AC, AND 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE MOUNTING FOOT ON THE ELECTRIC RETARDER ON CERTAIN 793F AC, AND 795F AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRIC RETARDING GRID FAN ASSEMBLY ON CERTAIN HIGH ALTITUDE 795F AC OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRIC RETARDING GRID FAN ASSEMBLY ON CERTAIN HIGH ALTITUDE 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR STRUT HEADS, IN ORDER TO UPGRADE THE SEALING SYSTEM TO ALLOW THE ADDITION OF A WEAR RING AND LARGER U-CUP SEAL ON 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR STRUT HEADS, IN ORDER TO UPGRADE THE SEALING SYSTEM TO ALLOW THE ADDITION OF A WEAR RING AND LARGER U-CUP SEAL ON 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE VALVE ON CERTAIN 14M, 16M, 120M, 140M, AND 160M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE VALVE ON CERTAIN 14M, 16M, 120M, 140M, AND 160M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR FRAME CASTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR FRAME CASTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER ON CERTAIN 140M AND 160M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER ON CERTAIN 140M AND 160M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE THRUST WASHER ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE THRUST WASHER ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TORQUE CONVERTER TO TRANSMISSION JOINT GROUP (MAIN DRIVE SHAFT) ON CERTAIN 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TORQUE CONVERTER TO TRANSMISSION JOINT GROUP (MAIN DRIVE SHAFT) ON CERTAIN 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP DRIVE ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP DRIVE ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 358-0768 ADJUSTING SCREWS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 358-0768 ADJUSTING SCREWS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FRICTION DISC IN THE THIRD CLUTCH GROUP ON CERTAIN 777D AND 777F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FRICTION DISC IN THE THIRD CLUTCH GROUP ON CERTAIN 777D AND 777F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING OR REPLACING HOIST HOSE ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING OR REPLACING HOIST HOSE ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ELECTRONIC CONTROL GROUP ON CERTAIN 120M2 MOTOR GRADERS, D6K, AND D6N TRACK-TYPE TRACTORS, 416F, 420F, AND 430F BACKHOE LOADERS, 924K, 930K, 938K, AND 950K WHEEL LOADERS, 320E AND 329E EXCAVATORS, CP56 PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ELECTRONIC CONTROL GROUP ON CERTAIN 120M2 MOTOR GRADERS, D6K, AND D6N TRACK-TYPE TRACTORS, 416F, 420F, AND 430F BACKHOE LOADERS, 924K, 930K, 938K, AND 950K WHEEL LOADERS, 320E AND 329E EXCAVATORS, CP56
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FUEL TANK DRAIN PLUG ON CERTAIN F-SERIES BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FUEL TANK DRAIN PLUG ON CERTAIN F-SERIES BACKHOE LOADERS