PRODUCT SUPPORT PROGRAM FOR REMOVING ALL EXISTING 4D-2307 PLUNGERS FROM DEALER PARTS STOCK
Usage:
REBE8497-01
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| 15Jun2012 |
| (Revised 19Jun2012) |
U-324
A-259
D-281
O-295
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| Parts stock action only | PRODUCT SUPPORT PROGRAM FOR REMOVING ALL EXISTING 4D-2307 PLUNGERS FROM DEALER PARTS STOCK |
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| 3123 7750 | PI70441 |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 15Jun2012 Service Letter. Change -00 was not available on SIS. |
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TERMINATION DATE |
| 30Sep2012 |
PROBLEM
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| The 4D-2307 Plungers in dealer parts stock, that are used on various applications with air over oil brake systems, may be machined incorrectly. If the plunger is machined incorrectly it can fail. |
ACTION REQUIRED
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| Plungers that may me machined incorrectly were received into Caterpillar parts system between November 2011 and May 2012. The following parent dealers took inventory of this part number during this time. If your Parent Dealer Code is listed below, remove all 4D-2307 Plungers from dealer parts stock. B010 B090 B150 B270 B330 B350 B370 B420 D090 D100 D120 D180 D241 D260 D310 D350 D420 D430 D470 D480 D500 E130 E140 E250 E459 E480 E490 E500 H070 H160 H200 H270 H330 H360 H430 H510 J210 K020 L060 L240 M040 M610 M617 M620 N030 N140 P020 P230 P260 P280 P420 Q630 R065 R080 R120 R460 T010 T030 T070 T080 T120 U060 U150 V266 X170 |
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SERVICE CLAIM ALLOWANCES
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| Submit one claim for all parts removed from dealer parts stock. |
PARTS DISPOSITION
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| ***** NACD ***** Hold all 4D-2307 Plungers for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. ***** EAME, LACD, and APD ***** Hold all 4D-2307 Plungers for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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