PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC ROTATOR ON CERTAIN GSH15 GRAPPLES (PREFIX HGK, TOPLEVEL 231-0203)
Usage:
REBE2290-00
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| 19Dec2007 |
U-670
D-546
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| Priority Parts stock action needed | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC ROTATOR ON CERTAIN GSH15 GRAPPLES (PREFIX HGK, TOPLEVEL 231-0203) |
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| 6326 6307 | PI31418 |
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| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31418" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31418" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 30Jun2008 | 31Dec2008 |
PROBLEM
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| Random failure of the GSH15 Heavy Duty Orange Peel Grapple rotator occurs within a limited number of operating hours. The result is a total loss of the rotator. |
AFFECTED PRODUCT
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| Model | Identification Number |
| GSH15 | HGK00100-00102, 107-108, 111, 113, 115-116 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 2903180 | LINK GP-GRAPPLE (as required) |
| 1 | 2924774 | LINK GP-GRAPPLE (as required) |
| 1 | 2928522 | LINK GP-GRAPPLE (as required) |
| 1 | 2928523 | LINK GP-GRAPPLE (as required) |
| 1 | 2982343 | LINK GP-GRAPPLE (as required) |
| 1 | 2983534 | LINK GP-GRAPPLE (as required) |
| 1 | 3169043 | ROTATOR GP-MOD |
| 1 | SEBP3550 | PARTSMANUAL GSH15 Heavy Duty (as required) |
| 1 | SEBU7633 | OMM GSH15 Heavy Duty (as required) |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Remove all 211-7399 from dealer parts stock. |
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| Replace 211-7399 with 316-9043 (4 shells) Rotator Modification GP. Ordering of a new Link GP is required as the current Link GP does not fit the Rotator Modification GP. Please use the enclosed chart to select the Link GP as needed. The customer grapple should not be disassembled unless both the Rotator Modification GP and the replacement Link GP are available at the dealer site. Refer to special instructions REHS3956 for replacement instructions. Order new media (OMM & PM) when replacement is completed. Partsmanual: SEBP3550 Operating & Maintenance Manual: SEBU 7633 |
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| Image1 |
OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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| NOTE: This is a 9.0-hour job | |||||
| NOTE: ONE LINK GP CAN BE CLAIMED FOR EACH ROTATOR THAT HAS BEEN REPLACED |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| For NACD |
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| For NACD |
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| COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC ROTATOR CERTAIN GSH15 ORANGE PEEL GRAPPLES MODELS INVOLVED - GSH15 Heavy Duty Orange Peel Grapples (HGK prefix only). Dear Caterpillar Product Owner: The current Rotator GP. 211-7399 on your GSH15 Heavy Duty Configuration needs to be replaced. This Rotator can fail at random, causing unexpected downtime. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 19Dec2007 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 19Dec2007 Service Letter |
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