PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STICK ON CERTAIN 385C L MATERIAL HANDLERS USED IN BARGE APPLICATIONS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STICK ON CERTAIN 385C L MATERIAL HANDLERS USED IN BARGE APPLICATIONS

Usage:

REBE2106-00

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28Nov2007

U-619

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STICK ON CERTAIN 385C L MATERIAL HANDLERS USED IN BARGE APPLICATIONS
6502		PI31404

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31404" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31404" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31May2008	30Nov2008

PROBLEM

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The service life of the 273-0591 Stick may not be as long as desired on certain 385C L Material Handlers used in barge applications. A new stick that will extend the service life of the front structure is available.

AFFECTED PRODUCT

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Model	Identification Number
385CL MH	WAW00214-00217

PARTS NEEDED

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Qty	Part Number	Description
1	3045393	STICK AS-BRG &
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 273-0591 Stick with a new 304-5393 Stick. Refer to the machines Disassembly and Assembly Manual for disassembly and assembly procedures.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 16.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STICK ON CERTAIN 385C L MATERIAL HANDLERS USED IN BARGE APPLICATIONS

MODELS INVOLVED - 385C L MATERIAL HANDLERS USED IN BARGE APPLICATIONS

Dear Caterpillar Product Owner:

The stick needs to be replaced on the products listed below. The service life of the current stick may not be as long as desired. A new stick that will extend the service life on the front structure is available. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 28Nov2007 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 28Nov2007 Service Letter