PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET BASE EDGE ADAPTER ON CERTAIN 320C AND 320C L EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET BASE EDGE ADAPTER ON CERTAIN 320C AND 320C L EXCAVATORS

Usage:

REBE1202-00

28Aug2006


A-592
D-578

 
Before/After
  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET BASE EDGE ADAPTER ON CERTAIN 320C AND 320C L EXCAVATORS

6102 0751 6800 6531
PS42245
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42245" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed form parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Aug2008

PROBLEM

The bucket base edge adapter may fail on certain 320C and 320C L Excavators. There are 3 adapters affected by this problem, the 6I-6354 Center Adapter, 6I-6355 Right Side Adapter, and 6I-6356 Left Side Adapter.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
320C BRX01232-01241, 1251-1266, 1302-1307

GNG00108, 152-160, 226-230, 241-259, 267-324, 375-394, 409-424, 470-559, 568-583, 625-643
320CL  HKT00187-00206
*******Group  2*******
320C  GNG01060-01062, 1065, 1067, 1082, 1084-1088, 1096-1099, 1103, 1105-1109, 1111-1113, 1155-1161, 1163, 1165-1170, 1172, 1175, 1177-1188, 1190-1191, 1204-1207, 1220-1227, 1240-1247, 1260-1263, 1362-1371, 1382, 1384-1386, 1388-1389, 1392-1399, 1401-1410, 1412-1414, 1416-1418, 1421-1424, 1426-1429, 1431-1434, 1436-1437, 1443-1445, 1448-1459, 1461-1463, 1528-1529, 1532-1533, 1663-1664, 1666-1668, 1671, 1676-1677, 1679-1683, 1686-1689, 1691-1712, 1718-1720, 1722, 1724-1726, 1732, 1735, 1739, 1744, 1756-1757, 1774-1775, 1777-1780, 1782-1788, 1790-1797, 1799-1800, 1802-1805, 1814-1830, 1833-1838, 1840, 1842, 1849-1850, 1873, 1875-1886, 1888-1891, 1894-1897, 1910, 1912-1915, 1917-1930, 1933, 1947, 1949-1950, 1952, 1955-1957, 2011, 2013-2014, 2023-2024, 2032-2033, 2035-2038, 2042, 2046, 2064, 2076, 2087-2088, 2096-2097, 2099-2100, 2309-2310
320CL  HKT00292-00296, 298-299, 301, 348-351, 356, 359, 367-368, 379-385, 387-400, 493-496, 617, 648, 650, 654, 673, 675
*******Group  3*******
320C  GNG01115-01134, 1136-1137, 1141-1142, 1144-1145, 1147-1153, 1193-1194, 1198, 1209-1214, 1216-1217, 1219, 1228-1239, 1248-1254, 1465-1467, 1469-1472, 1747, 1807-1810, 1845, 1899-1909, 1935, 1937, 1939, 2049-2053, 2057-2058, 2060-2063, 2079-2083, 2085, 2091, 2094-2095, 2111-2113, 2115-2116, 2121-2122, 2124-2127, 2136-2138, 2140-2142, 2224-2225, 2241-2242, 2256-2258, 2260-2261, 2270-2271, 2273-2274, 2276-2277, 2279-2282, 2289-2296, 2519-2526, 2528-2532, 2551
320CL  HKT00325-00326, 328-340, 342-343, 360-364, 376, 378, 401-407, 409-416, 419, 421, 423-425, 428, 430-432, 434-435, 442, 446-447, 455, 473-475, 477, 479-483, 486, 600, 602, 604-607, 609
*******Group  4*******
320C  GNG01255-01259, 1867, 1941-1942, 1945, 1972, 1974-1976, 1978-1979, 1981, 2016, 2021, 2025, 2028, 2151, 2153-2154, 2156, 2169, 2171-2172, 2184-2189, 2202-2203, 2206-2207, 2220-2223, 2238, 2240, 2557, 2559

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 6I6354 ADAPTER-TIP (Center)
1 6I6355 ADAPTER-2 (Right)
1 6I6356 ADAPTER-2 (Left)
*******Group 2*******
1 6I6354 ADAPTER-TIP (Center)
1 6I6355 ADAPTER-2 (Right)
1 6I6356 ADAPTER-2 (Left)
*******Group 3*******
1 6I6354 ADAPTER-TIP (Center)
1 6I6355 ADAPTER-2 (Right)
1 6I6356 ADAPTER-2 (Left)
*******Group 4*******
1 6I6354 ADAPTER-TIP (Center)
1 6I6355 ADAPTER-2 (Right)
1 6I6356 ADAPTER-2 (Left)

ACTION REQUIRED

****Parts Stock****

Remove and separate all good from bad 6I-6354, 6I-6355 & 6I-6356 Adapters - Tip from dealer parts stock. Please refer to the Rework Procedure for illustrations on how to identify bad adapters.

 
 
****Affected Product****
See attached rework procedure.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all bad parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 3

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 4



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.



Rework Procedure


 
The machines serial numbers listed above in the Affected Product section include only machines equipped with incriminated buckets. It is highly possible that any of the affected machines may have been exchanged later from and to the machines.
Hence, it is crucial to check the machine serial number and the loose buckets to ensure that faulty adapters are identified and correctly reworked.
Image1.1.1
Image1.1.2
 
1. Please refer to all the machines serial numbers listed above in the Affected Product portion.
2. The accurate source of information remains the 4 groups below distinguishing the specific bucket part numbers and each serial numbers faulty bucket.

Group 1 (Unknown Bucket P/N)
05A4, 5, 7, 9, 10, 12, 20, 22, 26, 27
05B218, 223-230, 233, 234, 237, 238, 241, 242, 245-268, 271,273-276, 279, 281, 284, 286, 294, 298-302, 305, 309, 312, 314-316, 318, 319, 321, 324, 325, 335, 337-339, 342, 348-353, 363,365, 366, 368-468,471-490, 492, 494, 496-500, 505, 506, 508,
510, 512, 520, 521, 529, 530, 540, 551, 563
05D1-6

Group 2 (Bucket P/N: 189-9002)
05B001, 011, 015-017, 020, 025, 030-035, 037-039, 041-051, 053-055, 057-059, 063,064, 066-073, 084, 091, 096, 097, 099, 114,121, 136,139, 141, 142, 144-149, 153, 154,157, 160, 163, 166,168, 173, 178, 180, 181, 183, 185, 187, 191, 193-197, 199-212,216, 218, 221, 224, 226, 227, 230, 231, 235, 236, 241, 242, 244,245, 257, 258, 261-265,
268-273, 276-281, 284, 285, 287, 288,293, 295, 297, 298, 301, 302, 305, 307-310,312,318, 322, 326,331, 332, 334, 338-342, 346, 350, 352, 353, 355, 360, 362, 363,366,368, 371, 373, 375, 376, 378, 398, 400, 410, 411, 415, 418,421, 425-427, 429-434,437,438, 440-442, 444, 446, 448-453,455, 456, 458-463, 465, 467, 469, 470-472, 474, 476, 478, 479, 481-484, 486-490, 493, 495, 498-507, 510-513, 515, 517-519, 522,524-527, 532,535, 536, 539, 544, 545, 555, 557, 560, 561, 563,565-567, 569-572, 575, 577, 578, 581-584, 588-590, 592-595, 597, 598, 601-603, 608, 609, 649, 652, 662, 670, 918-926, 928-933, 935, 937-939, 941-953, 955-966, 969-974, 976-979, 981, 983-987, 989, 991-995, 997-999
06B001, 004, 006, 010, 011, 013

Group 3 (Bucket P/N: 163-5477)
O5E081-115, 117-122, 126-141, 144-148, 150-157, 161-163, 167, 170, 171, 173-198, 200-205, 207-210, 213-215, 217-220, 222, 223, 231, 233, 235, 236, 238-241, 245, 246, 250, 252,255, 257, 260, 262-267, 269-272, 278-281, 283-285, 287, 288, 291, 292, 294, 295, 299-301, 305,307, 309, 326, 335,339, 342, 347, 348, 352, 354, 358, 362, 363, 365,
368, 370, 371, 374, 376, 379-381, 385-390, 398, 403-405, 407-409, 417, 419-422, 424, 426, 428-430, 433-435, 440, 444-448, 450-452
O6E001, 004, 005, 007-010, 012, 013, 020, 023, 024, 029-034, 032, 034, 036, 038, 043, 044, 050

Group 4 (Bucket P/N: 142-2553)
O5D007-012, 031, 044, 048, 056-059, 071, 072, 074, 076, 079, 083, 089, 090, 094, 099, 100, 102, 104, 105, 111-113, 115-117, 119, 122, 124, 129-131, 133, 138, 139, 173
O6D017, 084

3.Remove the affected adapters based on the machine serial number and/or bucket part numbers, by arc-air.
4. Clean the surfaces of rust, paint, and weld splatter.
5. Install the new adapters and refer to Special Instruction, REHS0597, "Recommendations for Welding 2-Strap Bucket Adapters to Base Edges", for the complete rework procedure.
 
 

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