After Failure Only
Parts stock action needed
| PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK THAT MAY CRACK ON CERTAIN 325C L EXCAVATORS THAT ARE EQUIPPED FOR LONG REACH EXCAVATION |
6502 |
PS51211 |
NOTE: |
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51211" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: |
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible. |
NOTE: |
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
The stick may crack on certain 325C L Excavators that are equipped for long reach excavation. The stick may fail due to stick cylinder fully retracted (mechanical link) when digging close to maximum reach. |
****Parts Stock**** |
Remove all 216-6834 Stick Assembly and Bearing and 259-9642 Stick Assembly and Bearing from dealer parts stock. |
|
|
****Affected Product**** |
Replace the current stick assembly with the new 288-7931 Stick Assembly and Bearing. Refer to your disassembly and assembly manual for the correct removal and installation procedures. |
****Parts Stock**** |
Submit one claim for all parts removed from dealer parts stock.
|
|
|
****Affected Product**** |
Product smu/age whichever comes first |
Caterpillar |
Dealer Suggested |
Customer Suggested |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
0-4000 hrs, 0-36 mo |
100.0% |
100.0% |
0.0% |
0.0% |
0.0% |
0.0% |
4001-6000 hrs, 37-60 mo |
33.0% |
50.0% |
0.0% |
0.0% |
50.0% |
50.0% |
NOTE: This is a 10.0-hour job |
|
****Parts Stock**** |
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
****Affected Product**** |
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |