After Failure Only
| PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR END OIL SEAL ON CERTAIN 320 EXCAVATORS |
1201
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PS54039 |
NOTE: |
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
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NOTE: |
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54039" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: |
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
There have been isolated instances of real end oil seal (REOS) leaks on certain 320 Excavators. Oil may leak from the REOS and into the flywheel housing. |
Qty |
Part Number |
Description |
1 |
2327449 |
HOUSING AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
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Refer to Special Instruction, M0105583. This will ensure correct diagnosis of a REOS leak and prevent a misdiagnosis.
For replacing the REOS, refer to UENR4525, Disassembly and Assembly, "Crankshaft Rear Seal - Remove", and "Crankshaft Rear Seal - Install". |
Product smu/age whichever comes first |
Caterpillar |
Dealer Suggested |
Customer Suggested |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
0-1500 hrs, 0-24 mo |
100.0% |
100.0% |
0.0% |
0.0% |
0.0% |
0.0% |
NOTE: This is a 8.0-hour job
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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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