The Product Link 121SR/321SR system utilizes satellite technology to communicate machine information. The Product Link 420/421 and 522/523 are cellular based communication devices that transmit machine information. This information is communicated to Prentice, Prentice dealers and Prentice customers. Product Link systems contain Global Positioning System (GPS) satellite receivers.
The capability of two-way communication between the machine and a remote user is available with the Product Link 121SR/321SR, 420/421, and 522/523 system. The remote user can be a dealer or a customer. At any time, a user can request updated information from a machine such as hours of use or the location of the machine. Also, the system parameters for Product Link 121SR/321SR, 420/421, and 522/523 systems can be changed.
Data Broadcasts
Data concerning this machine, the condition of the machine, and the operation of the machine is being transmitted by Product Link to Prentice and/or Prentice dealers. The data is used to serve the customer better and to improve upon Prentice products and services. The information transmitted may include: machine serial number, machine location and operational data, including but not limited to: fault codes, emissions data, fuel usage, service meter hours, software and hardware version numbers and installed attachments.
Prentice and/or Prentice dealers may use this information for various purposes. Refer to the following list for possible uses:
- Providing services to the customer and/or the machine
- Checking or maintaining Product Link equipment
- Monitoring the health of the machine or performance
- Helping maintain the machine and/or improve the efficiency of the machine
- Evaluating or improving Prentice products and services
- Complying with legal requirements and valid court orders
- Performing market research
- Offering the customer new products and services
Prentice may share some or all of the collected information with Prentice affiliated companies, dealers, and authorized representatives. Prentice will not sell or rent collected information to any other third party and will exercise reasonable efforts to keep the information secure. Prentice recognizes and respects customer privacy. For more information, please contact your local Prentice dealer.
Operation in a Blast Site for Product Link
The Product Link radio transmitter must be disabled by the minimum distance mandated under all applicable legal requirements, or the following Prentice recommended distance from the site, whichever is greater: 12 m (40 ft) for Product Link 121SR and 321SR and 3 m (10 ft) for Product Link 420/421 and 522/523.
The following are suggested methods to disable the Product Link 121SR/321SR system or the Product Link 522/523 system: (a) Install a Product Link disconnect switch in the machine cab that will allow the Product Link 121SR/321SR system or the Product Link 522/523 system module to be shut off. Refer to Special Instruction, REHS2365, "An Installation Guide for the Product Link PL121SR and for the PL300" and Special Instruction, REHS2368, "Installation Procedure For Product Link PL522/523 (Cellular)" for more details and installation instructions. Or, (b) Disconnect the Product Link 121SR/321SR system or the Product Link 522/523 module from the main power source by disconnecting the wiring harness at the Product Link module.
For Product Link devices with an internal battery back-up without a radio disable feature including the PL420 and PL421 system: it is not recommended to operate an asset with this type of device within a blast site, nor should it be operated within the minimum mandated or recommended distance from a blast site perimeter.
The following Product Link system specifications are provided in order to aid in conducting any related hazard assessment and to ensure compliance with all local regulations:
- The transmit power rating for the Product Link 121SR transmitter is 5 to 10 W.
- The operating frequency range for the Product Link 121SR system is 148 to 150 MHz
- The transmit power rating for the Product Link 522/523 transmitter is approximately 1 W.
- The operating frequency range for the Product Link 522/523 system is 824 to 849 MHz, 880 to 915 MHz, 1710 to 1785 MHz, and 1850 to 1910 MHz.
- The transmit power rating for the Product Link 420/421 system is 2 w for 850 MHz and 900 MHz and 1 w for 1800 MHz and 1900 MHz.
Consult your Prentice dealer if there are any questions.
Information for the initial installation of the Product Link 121SR/321SR system is available in Special Instruction, REHS2365, "An Installation Guide for the Product Link PL121SR and for the PL300". Information for the initial installation of the Product Link 522/523 system is available in Special Instruction, REHS2368, "Installation Procedure For Product Link PL522/523 (Cellular)".
Operation, configuration and troubleshooting information for the Product Link 121SR/321SR system can be found in the Systems Operation, Troubleshooting, Testing and Adjusting, RENR7911, "Product Link 121/321".
Operation, configuration and troubleshooting information for the Product Link 522/523 system can be found in the Systems Operation, Troubleshooting, Testing and Adjusting, RENR8143, "Product Link - PL522/523".
Information for the initial installation of the Product Link 420 system is available in Special Instruction, REHS5595, "Installation Procedure for Product Link PL420 Retrofit".
Information for the initial installation of the Product Link 421 system is available in Special Instruction, REHS5596, "Installation Procedure for Product Link PL421 Retrofit".
Machine Security
| Machine Lock Icon |
De-rate - Some machines can have the machine engine de-rated remotely by the owner of the machine. The action causes the machine to operate much slower than normal.
A warning is given before this action occurs on the display with the machine lock icon and "Security Pending". When engine de-rate has happened, the machine display shows the machine lock icon and "Security Enabled". The operator should move the machine to a safe location, apply the parking brake, power the machine down, notify the site supervisor, and contact your local Prentice dealer.
Disable - Some machines can be prevented from starting remotely by the owner of the machine. When disabling has happened, the machine display shows the machine lock icon and "Security Enabled". Before the machine is disabled, the machine display shows the machine lock icon and "Security Pending". The operator should notify the site supervisor.
Tampering - Tampering with the Product Link system to disable the Product Link can also result in engine de-rating of the machine. To avoid de-rating, prevent tampering with the Product Link. If, machine diagnostics occur due to Product Link notify your site supervisor immediately to prevent derating. An example of this situation is an antenna becoming damaged.
Note: Leaving the blast site switch in the OFF position for more than 48 machine hours can cause the machine to derate.
Regulatory Compliance
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Transmission of information using Product Link is subject to legal requirements that may vary from location to location, including, but not limited to, radio frequency use authorization. The use of Product Link must be limited to those locations where all legal requirements for the use of the Product Link communication network have been satisfied. If a machine outfitted with Product Link is located in or relocated to a location where (i) legal requirements are not satisfied or (ii) transmitting or processing of such information across multiple locations would not be legal, Prentice disclaims any liability related to such failure to comply and Prentice may discontinue the transmission of information from that machine. |
Consult your Prentice dealer with any questions that concern the operation of the Product Link in a specific country.
Note: This equipment has been registered with the Botswana Telecommunications Authority for use in Botswana. BTA REGISTERED No: BTA/TA/2012/378
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