3176B, C-10, C-12 & 3406E TRUCK ENGINES Caterpillar

Service Information Report

Usage:

After verifying the correct repair has been performed on the vehicle it is critical to provide concise, detailed information. This information helps Caterpillar better serve you and the Customer.

Recommendations

Customer's Complaint

Provide a copy of the "PA-10:Driver Questionnaire" on page 55. Include comments for the Customer's Complaint section of the report indicating if the Check Engine Lamp was ON continuously or intermittently, if symptoms such as the truck had low power are present, indicate this.

Failure Cause

Comments on Failure Cause should include the number of diagnostic codes logged and if the code was Active. Indicate the source of the problem and how it was discovered, such as followed Procedure PC-31, or a visual inspection indicated wire abrasion on the engine harness, or truck dynamometer testing showed power below specification @ 1700 rpm and above due to loss of cylinder 4 injector. Please be specific.

How You Repaired It

Comments on How You Repaired It should include information such as repaired the wiring harness, changed FLS/FTS as per factory instructions, etc.

Caterpillar Information System:

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