PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ALTERNATOR ON CERTAIN C9.3 AND C13 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ALTERNATOR ON CERTAIN C9.3 AND C13 INDUSTRIAL ENGINES

Usage:

REBE9429-01

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06Mar2013

(Revised 31May2013)

U-92

O-91

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ALTERNATOR ON CERTAIN C9.3 AND C13 INDUSTRIAL ENGINES
1405		PS43855

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43855" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 06Mar2013 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Mar2015

PROBLEM

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The rivets which hold the positive rectifier bridge to the buss bar were not compressed to the proper specification. This may cause the alternator to fail.

AFFECTED PRODUCT

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Model	Identification Number
C13	KWJ00108-00109, 129-130, 138-139, 170, 272-277, 1059-1068, 1083, 1119-1150, 1152-1183, 1206-1210, 1215-1225, 1265-1266, 1284-1286, 1293-1294, 1296, 1298-1299, 1301, 1304-1309, 1311-1314, 1343-1358, 1379, 1392, 1397-1410, 1412-1413, 1415-1416, 1419-1421, 1423, 1425, 1427-1428, 1435, 1438-1444, 1447-1448, 1450, 1463-1468, 1471, 1474, 1478-1479, 1486, 1490, 1493-1494, 1514, 1518, 1520, 1522-1531, 1540-1548, 1550-1556, 1573, 1580-1599, 1614-1635, 1637-1641, 1644, 1646-1647, 1649, 1651, 1654-1662, 1699, 1702, 1705-1706, 1728-1744, 1746-1747, 1749, 1752-1755, 1758, 1762, 1766, 1768-1769, 1771-1777, 1781, 1785, 1788, 1804-1805, 1810, 1813, 1817, 1819, 1821-1823, 1826, 1828-1830, 1832, 1853, 2042, 2114, 2117-2128, 2130-2140, 2144-2146, 2149, 2153-2155, 2157-2159, 2166, 2189, 2192
C9.3	C9N00137-00138, 152-153, 156, 163, 526, 541-546, 653, 747-766, 768-770, 772-773, 775-779, 781-793, 806, 808-812, 814-843, 849-851, 878-882, 884-889, 891-896, 943-944, 952-953, 959, 961, 963, 965-972, 974-996, 998-1000, 1003-1027, 1030-1035, 1067-1068, 1081, 1099-1116, 1134-1136, 1139-1142, 1165, 1310, 1334, 1336-1341, 1343-1346, 1348-1350, 1352-1355, 1357, 1359-1360, 1362, 1364, 1368, 1371, 1373, 1378-1384, 1407, 1409-1412, 1414-1415, 1419, 1422, 1425, 1431, 1433-1434, 1438, 1440, 1444, 1455, 1459-1460, 1464-1465, 1473, 1478-1480, 1482-1483, 1503, 1505-1506, 1508, 1511, 1517-1518, 1520, 1524-1525, 1527, 1529-1534

PARTS NEEDED

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Qty	Part Number	Description
1	3660669	ALTERNATOR GP-B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

1. Inspect the date code on the alternator. Refer to Image1. The format is YMMDD (21013), Year 2 (2012) Month 10 (OCT) Day 13. An alternator that was built YMMDD (21013), Year 2 (2012) Month 10 (OCT) Day 13 and after will also have a witness mark. The mark is a white dot under the country of origin.

2. If the alternator was made before the date YMMDD (21013), Year 2 (2012) Month 10 (OCT) Day 13, then remove the old 366-0669 Alternator and replace with a new 366-0669 Alternator.

a. Final installation torque for the locknut is 100 +/- 5 N.m (74 +/- 4 lb ft)
NOTE: Use a 10 mm triple square to hold the shaft during pulley tightening.

b. (B +) output terminal. Final installation torque for the nut is 15 +/- 3 N.m (11 +/- 2 lb ft).

c. Ground terminal final installation torque for the nut is 6 +/- 1 N.m (53 +/- 9 lb in).

e. (D +) output terminal. Final installation torque for the nut is 4 +/- 1 N.m (35 +/- 9 lb in).

3. Place the old alternator in the box that the new alternator was shipped in. Refer to the Parts Disposition.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.5-hour job

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PARTS DISPOSITION

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***** NACD *****
Hold all 366-0669 Alternators for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

***** EAME *****
Hold all 366-0669 Alternators for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.