PRODUCT SUPPORT PROGRAM FOR REFLASHING ENGINE SOFTWARE TO ELIMINATE A TIMING KNOCK ON CERTAIN C15 TRUCK ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR REFLASHING ENGINE SOFTWARE TO ELIMINATE A TIMING KNOCK ON CERTAIN C15 TRUCK ENGINES

Usage:

SEBE9017

December 16, 2004
U-366
A-263
TT-28


 
before or
after failure

PRODUCT SUPPORT PROGRAM FOR REFLASHING ENGINE SOFTWARE TO ELIMINATE A TIMING KNOCK ON CERTAIN C15 TRUCK ENGINES

7751
PS41751
NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41751" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

June 30, 2005

PROBLEM

An audible timing knock may occur on some C15 engines. These engines can produce an audible knock at various modes of engine operation.

AFFECTED PRODUCT

Model Identification Number
C15
MXS1-10464

PARTS NEEDED

Old flash file
New Flash file
Interlock code
264-0064
264-7700
20
258-8359
264-7703
21
264-0065
264-7701
22
258-8361
264-7704
23
261-6686
264-7702
7
258-8362
264-7705
24
258-8363
264-7706
25
264-0066
264-7709
26
264-0067
264-7710
27
264-0068
264-7707
28
258-8367
264-7708
29
258-8368
264-7711
30
258-8369
264-7712
31
258-8370
264-7713
32
258-8371
264-7714
33
261-6687
264-7715
9
261-6688
264-7716
10
261-6689
264-7717
6
261-6690
264-7718
8

ACTION REQUIRED

Flash with the updated flash files.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
0-250000
0-12 mos
100%
0.5
0
0
0
0
NOTE: This is a 0.5?hr job.

When claiming for this service letter, use the folllowing SMCS code and time.
 

SMCS Code
Description
Labor allowed
1901-591
Download software
0.5

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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