PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING A DAMAGED COOLANT LEVEL SENSOR ON CERTAIN 3126B, C7, C9, AND C12 MARINE ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING A DAMAGED COOLANT LEVEL SENSOR ON CERTAIN 3126B, C7, C9, AND C12 MARINE ENGINES

Usage:

REBE3620-00

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03Apr2008

U-168

A-134

D-128

O-152

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING A DAMAGED COOLANT LEVEL SENSOR ON CERTAIN 3126B, C7, C9, AND C12 MARINE ENGINES
5574 7422 1408		PI31477

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31477" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31477" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Oct2008	30Apr2009

PROBLEM

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The 2399957/">239-9957 or 2042518/">204-2518 Coolant Level Sensor may have been damaged during factory installation. A plastic sheath covering the sensor probe may be missing or cut rendering the sensor nonfunctional.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3126	NSW00022-00031

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*****Group 2*****
C12	NFL00116-00123, 125-139, 141, 143-149, 151-163, 165-168, 170, 173, 176, 180, 187-213, 215
C7	M7A00146-00177 M7G00139-00146
C9	X9Y00189-00235

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2399957	SENSOR GP-LEVEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2042518	SENSOR GP-LEVEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Visually inspect the coolant level sensor probe. If the plastic sheath on the sensor probe is missing (image 1) or cut, replace the sensor with a new part of the same part number. Image 2 is an example of a new part with an undamaged plastic sheath over the probe.

Reference the proper engine model troubleshooting guide for the R&I procedure of the coolant level sensor.

Reference SEBD9380 for additional Coolant Sensor Installation Service Notes for general information for the coolant level sensor.

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Image1

Image2

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.5-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.5-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING A DAMANGED COOLANT LEVEL SENSOR ON CERTAIN 3126B, C7, C9, AND C12 MARINE ENGINES

MODELS INVOLVED - 3126, C7, C9, AND C12 MARINE ENGINES

Dear Caterpillar Product Owner:

The coolant level sensor needs to be inspected and possibly replaced on the products listed below. The existing coolant level sensor may be nonfunctional if the sensor probe was damaged at the factory during installation. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 03Apr2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 03Apr2008 Service Letter