Data link J1939 on EMCP 3.2 and EMCP 3.3 Fails to Communicate on Certain Generator Sets{4490} Caterpillar

Electric Power Generation:

3412 GENSET (S/N: 4BZ1-UP; 1EZ1-UP; 3FZ1-UP)

3512 GEN SET (S/N: ZAF1-UP)

3512B GENSET (S/N: ZAH1-UP; ZAJ1-UP)

3516B GEN SET (S/N: ZAP1-UP)

3516C GEN SET (S/N: SBK1-UP)

C15 PET GEN SET (S/N: LWR1-UP)

C175-16 GEN SET (S/N: WYB1-UP)

C27 PET GEN SET (S/N: EGG1-UP; R8W1-UP)

Uninterruptible Power Supply:

UPS 1000S (S/N: CZS1-UP)

UPS 1000Z (S/N: EDZ1-UP)

UPS 120 (S/N: CNK1-UP)

UPS 1200S (S/N: CZT1-UP)

UPS 1200Z (S/N: HDR1-UP)

UPS 150 (S/N: CPC1-UP)

UPS 250 (S/N: BEE1-UP; CNM1-UP; APZ1-UP)

UPS 300 (S/N: CNJ1-UP; CPZ1-UP)

UPS 301 (S/N: CSY1-UP)

UPS 500 (S/N: CSE1-UP)

UPS 600 (S/N: CTX1-UP)

UPS 750 (S/N: CPM1-UP)

UPS 900 (S/N: CRY1-UP)

Engine:

3114 T DI (S/N: 6AF1-UP; 5JG1-UP)

3116 T DI (S/N: 2SG1-UP; 1NJ1-UP)

3126B (S/N: BDZ1-UP)

3145 NA DI (S/N: 65P1-UP)

3150 NA DI (S/N: 66P1-UP)

3160 NA DI (S/N: 67P1-UP)

3208 (S/N: 29A1-UP)

3208 STDBY T DI (S/N: 5YF1-UP)

3208 (S/N: 2HG1-UP)

3304 PC SMFS T (S/N: 6YB1-UP)

3304 DI (S/N: 3TC1-UP)

3304 PC T (S/N: 4PC1-UP)

3304 DI (S/N: 83Z1-UP)

3304B (S/N: DED1-UP; 1YF1-UP; 2KK1-UP)

3304B RENTL T DI (S/N: 9HK1-UP)

3306 PC T (S/N: 2ZC1-UP)

3306 T DI (S/N: 5JC1-UP)

3306 (S/N: 7KF1-UP)

3306 T DI (S/N: 85Z1-UP)

3306B (S/N: EFA1-UP; B8D1-UP)

3306B T DI (S/N: 1DG1-UP; 3RG1-UP)

3306B STDBY T DI (S/N: 2AJ1-UP)

3306B RENTL TA DI (S/N: 8JJ1-UP)

3306B (S/N: 2TM1-UP)

3306B ATAAC (S/N: 9NR1-UP)

3306B (S/N: 8NS1-UP; 9DS1-UP; LRW1-UP; 1CZ1-UP)

3406B RENTL DI (S/N: 4JK1-UP)

3406B (S/N: 9PL1-UP)

3406C (S/N: 4RG1-UP; 2AM1-UP)

3408 TA DI (S/N: 78Z1-UP)

3408B (S/N: 2BG1-UP; 78Z1-UP)

3408C (S/N: TAM1-UP; 78Z1-UP)

3412 (S/N: 2WJ1-UP)

3412 T DI (S/N: 81Z1-UP)

3412C (S/N: BAK1-UP; 5FL1-UP; DJN1-UP; 9EP1-UP)

3412C TA DI (S/N: RLR1-UP)

3412C (S/N: TFT1-UP; BCW1-UP; LRY1-UP; RTY1-UP; 81Z1-UP)

3412E (S/N: TGC1-UP)

3508 (S/N: ZAB1-UP; CNF1-UP; 1ZF1-UP; PTK1-UP; 8TL1-UP; 5XM1-UP; 3LS1-UP; CAW1-UP; 5PW1-UP; 23Z1-UP)

3508B (S/N: CNB1-UP; ZAD1-UP; 4GM1-UP; PTN1-UP; 6PN1-UP; 5KW1-UP; BGX1-UP)

3512 (S/N: 3YF1-UP; PTG1-UP; PTH1-UP; CMJ1-UP; YAK1-UP; 6PM1-UP; FDR1-UP; 3MS1-UP; 3WS1-UP; 6WW1-UP; YAX1-UP; 24Z1-UP; 67Z1-UP)

3512B (S/N: CMC1-UP; FDE1-UP; BLF1-UP; PTF1-UP; YAH1-UP; BRK1-UP; PTM1-UP; YAM1-UP; 8RM1-UP; YAN1-UP; 6WN1-UP; 5AW1-UP; 6GW1-UP; YAY1-UP; YAZ1-UP)

3512C (S/N: SCC1-UP; SBG1-UP; RMS1-UP; LLT1-UP)

3516 (S/N: CMD1-UP; PTD1-UP; 4XF1-UP; 5SJ1-UP; CAL1-UP; YAL1-UP; ZAL1-UP; 7KM1-UP; GZR1-UP; YAS1-UP; 3NS1-UP; RKT1-UP; 8TW1-UP; GZX1-UP; 25Z1-UP)

3516B (S/N: CPA1-UP; BMB1-UP; BPJ1-UP; LEK1-UP; FDN1-UP; 6HN1-UP; 7RN1-UP; YAP1-UP; GAR1-UP; PBR1-UP; YAR1-UP; ZAR1-UP; GZS1-UP; GZT1-UP; YAT1-UP; YAW1-UP; 1NW1-UP; 2JW1-UP; 8NW1-UP; FDX1-UP; GZY1-UP)

3516C (S/N: PRC1-UP; SBJ1-UP; SCJ1-UP; SBM1-UP)

3608 (S/N: 5PG1-UP)

C-12 (S/N: BEL1-UP; BCY1-UP)

C15 (S/N: ZKA1-UP)

C175-16 (S/N: WYC1-UP)

C175-20 (S/N: BXR1-UP)

C18 (S/N: ZKB1-UP)

C4.4 (S/N: MMC1-UP)

C9 (S/N: X3R1-UP)

D379B PC TA (S/N: 34Z1-UP)

D398B PC TA (S/N: 35Z1-UP)

D399 PC TA (S/N: 36Z1-UP)

G3306 (S/N: JCA1-UP)

G3306 SI TA (S/N: CNR1-UP)

G3406 SI (S/N: R7E1-UP; KAR1-UP)

G3408C (S/N: 3WR1-UP; 8YR1-UP)

G3412 (S/N: GNA1-UP)

G3412 SI (S/N: R7A1-UP)

G3412 (S/N: 3NK1-UP)

G3412 SI (S/N: KAP1-UP)

G3412C (S/N: 5KR1-UP)

G3508 SI TA (S/N: CPJ1-UP)

G3508 (S/N: 2TJ1-UP)

G3508 SI TA (S/N: CPS1-UP; CPY1-UP)

G3512 SI TA (S/N: CRN1-UP; CSP1-UP)

G3512 (S/N: 9FP1-UP)

G3512E (S/N: SSR1-UP; NGS1-UP)

G3516 (S/N: ZBA1-UP)

G3516 SI TA (S/N: CPG1-UP; CSZ1-UP)

G3516 (S/N: ZAZ1-UP; 25Z1-UP)

G3516B (S/N: ZBB1-UP)

G3516B SI TA (S/N: CSC1-UP)

G3516B (S/N: ZBC1-UP)

G3516B SI TA (S/N: CME1-UP)

G3516B (S/N: CEY1-UP; 7EZ1-UP)

G3516C (S/N: GSB1-UP)

G3516C SI TA (S/N: TJB1-UP)

G3516C (S/N: GZC1-UP)

G3516C TA DI (S/N: TJC1-UP)

G3516C (S/N: GZZ1-UP)

G3516E (S/N: GAS1-UP; SLY1-UP)

G3520 (S/N: HET1-UP; 5XW1-UP)

G3520B SI TA (S/N: CWD1-UP)

G3520B (S/N: GZP1-UP)

G3520B SI TA (S/N: BGW1-UP)

G3520C (S/N: GZA1-UP)

G3520C SI TA (S/N: HEA1-UP)

G3520C (S/N: GZB1-UP)

G3520C SI TA (S/N: HEB1-UP)

G3520C (S/N: MAD1-UP; GZJ1-UP; GZK1-UP; GZL1-UP; GZM1-UP; GZN1-UP; B9P1-UP; RLP1-UP; LGS1-UP; HAT1-UP)

G3520C SI TA (S/N: CWW1-UP; CWY1-UP)

G3520E (S/N: GZE1-UP; GZG1-UP; HAL1-UP; SXY1-UP)

G3524 (S/N: 7SZ1-UP)

G3532 (S/N: 8BZ1-UP)

Generator Set:

3406 GEN SET (S/N: NKM1-UP; 4ZR1-UP)

3406 GEN SET T DI (S/N: 75Z1-UP)

3406B GEN SET DI (S/N: 4RG1-UP)

3406B GEN SET (S/N: 4PM1-UP)

3406C GEN SET (S/N: ZKC1-UP; C2G1-UP; C5G1-UP; C8G1-UP; 4JK1-UP; KPS1-UP; 8FS1-UP; 9ES1-UP; LRX1-UP; C2Y1-UP; 1DZ1-UP)

3406C MARINE GS TA DI (S/N: PFH1-UP)

3406C MARINE GS (S/N: 4BM1-UP)

3406E GEN SET (S/N: 9NN1-UP; 8AZ1-UP)

3412C GEN SET (S/N: BAX1-UP)

3456 GEN SET (S/N: BGA1-UP; CCB1-UP; EPE1-UP; C1G1-UP; C3G1-UP; C4G1-UP; DPG1-UP; CAH1-UP; GHJ1-UP; C2T1-UP; CBX1-UP; 9BZ1-UP)

C15 GEN SET (S/N: T4A1-UP; PEC1-UP; C5E1-UP; STG1-UP; C5H1-UP; C5L1-UP; NKL1-UP; X5M1-UP; X4R1-UP; CYY1-UP)

C15 PET GS ENG (S/N: PET1-UP)

C18 GEN SET (S/N: C6C1-UP; G4C1-UP; N1C1-UP; N1D1-UP; STD1-UP; DKE1-UP; PEE1-UP; PEJ1-UP; NKK1-UP; NKM1-UP; STM1-UP; DDS1-UP; EKW1-UP; M1Y1-UP; M1Z1-UP)

C18 MARINE GS (S/N: GBM1-UP; MGS1-UP)

C27 GEN SET (S/N: DWB1-UP; N1B1-UP; T4Z1-UP)

C32 GEN SET (S/N: SXC1-UP; JSJ1-UP)

C9 GEN SET (S/N: C9E1-UP)

C9 MARINE GEN (S/N: SJB1-UP)

Petroleum Power Train Package:

C32 PET GENSET (S/N: PEF1-UP; PEK1-UP)

Power Module:

C32 POWER MODUL (S/N: MED1-UP; KNM1-UP)

PM3412 (S/N: CAJ1-UP)

PM3456 (S/N: B3G1-UP)

PM3508 (S/N: BLM1-UP)

PM3512 (S/N: BRF1-UP; BNR1-UP)

PM3516 (S/N: CAC1-UP; BPD1-UP; NAM1-UP; KEN1-UP; NBR1-UP)

PMG3516 TA DI (S/N: CFD1-UP)

PMG3516 (S/N: KAD1-UP)

PP3516 (S/N: PPS1-UP)

Introduction

The problem that is identified below has a known permanent solution that is currently being developed. Until the permanent solution is available, use the solution that is identified below.

Problem

The J1939 Data link on EMCP 3.2 and EMCP 3.3 (CAN1) may cease to communicate with other modules on the data link. This issue happens when the modbus data link is being used in a scenario where there is high modbus SCADA traffic.

Excessive modbus data link traffic with EMCP 3, 2.2 prod software English flash file and EMCP 3.3 or EMCP 3.2 hardware may cause the J1939 (CAN 1) data link to stop working.

Part number for English flash file software is 322-2285 Generator Set Software Gp . Other language flash file part numbers range from 322-2196 to 322-2305.

Solution

In order to determine if generator package is covered by this publication you must have the following conditions satisfied.

The EMCP 3.2 part number should be 300-7646 Generator Set Control Gp or EMCP 3.3 part number should be 300-7647 Generator Set Control Gp .

Any one of the below mentioned generator set software part number must be used.

The customer should be using the modbus SCADA data link on the EMCP 3.

If the unit is affected, The interim corrective action will be to change EMCP software.

Repairing dealers are required to contact Dealer Solution Network (DSN) for approval before performing the procedure in this publication. The repairing dealer should have generator package serial number, engine hours, EMCP 3 part number and EMCP 3 software part number. Once approval is given to perform the change, the Dealer Solution Network (DSN) will provide the proper EMCP software.

A new flash file is being developed as a permanent corrective action and will be available at a future date.