PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE REACTION HUB ON CERTAIN 785D OFF-HIGHWAYS TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE REACTION HUB ON CERTAIN 785D OFF-HIGHWAYS TRUCKS

Usage:

TEBE6767-00

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29Sep2017

R350

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE REACTION HUB ON CERTAIN 785D OFF-HIGHWAYS TRUCKS
4001 4050		PS61368

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61368" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Sep2019

PROBLEM

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The existing 1066532/">106-6532 hub can wear on certain 785D Off-Highway Trucks resulting in high iron in the SOS and eventual tooth failure.

AFFECTED PRODUCT

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Model	Identification Number
785D	MSY00443, 456, 471, 473-474, 495, 499, 602-604, 659-666, 669-670, 672-675

PARTS NEEDED

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Qty	Part Number	Description
1	1066532	HUB
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Monitor SOS for suspect hub wear. Typically wear does not cause early final drive removals but causes hubs to not be reusable.

If wear becomes excessive, program can be applied After failure removing wheel assembly. Reference KENR83089 "785D Off-Highway Truck Power Train Disassembly and Assembly" for this work.

During PCR please replace worn hubs with same part. For trucks MSY1-581, the new improved 1066532/">106-6532 Hub should be installed. Reference SEPD1652.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-18000 hrs, 37-54 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 64.0-hour job
After failure of a hub on a machine, a total of 64 hours can be claimed. 24 for component R&I and 40 for shop to disassembly and assemble final drive group. 2 claims per truck are allowed (1 for each final drive) If performed during PCR, no labor allowed.

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